Remote Ticketing Jobs in Tennessee (NOW HIRING)

The Associate SOC Engineer will be responsible for updating customer work requests and following operating procedures to perform MSS support tasks including health checks, reporting, work ticket acknowledgment and assignment, basic troubleshooting and other tasks as required for MSS service health and operation. The Associate SOC Engineer will contribute to the development of knowledge base and troubleshooting information to expand the efficiency and performance of MSS services. This role requires the ability to develop skills on multiple security products and work closely with the staff of higher tiers, Service Delivery, and clients to provide ongoing communication of status and timely response to MSS service tickets.

This is a third shift position working overnight Wednesday-Saturday.

How you'll make an impact:

• Serve as a primary responder for Cyber Operations client systems, taking ownership of client configuration issues and tracking through resolution

• Act as a point of escalation for other Engineers (Associate Engineer) and provide guidance and mentoring.

• Advise best practice on SIEM and Enterprise Security products to both technical and relatively non-technical personnel

• Provide remote consulting services via interactive client sessions to assist with implementation of multiple product vendors and technologies

• Implement and configure discipline software and appliance-based products in large enterprise environments

• Develop and maintain content and reporting

• Provide escalation support to Tier 1 and 2 for Authorized Support Customers, following processes and interacting appropriately with both customers and partners when required

• Perform knowledge transfers to clients regarding security and system configuration awareness

• Performs other duties as assigned

• Complies with all policies and standards

What we're looking for:

• Bachelor's Degree in Information System, Security or Networking or Associate's degree in above field with equivalent experience required

• 2-4 years experience in discipline domain required

• General security knowledge (IT knowledge, Network Troubleshooting, Cloud Certification, and other IT experience) Upon Hire preferred

• CCNA, SentinelOne, CrowdStrike, MS Sentinel, Splunk or MCSE Upon Hire preferred.

• CompTIA Security+ and/or Network+ upon hire preferred

• Experience working with Internal and client Ticketing and Knowledge Base Systems for Incident and Problem tracking as well as procedures. (i.e. Service Now, Jira, Confluence, etc.)

• Practical knowledge and sufficient experience with TCP/IP networking and network protocols (basic understanding of OSI model)

• Knowledge of Linux and Windows Operating Systems

• An understanding of a wide array of server grade applications such as: DBMS, DNS, SMTP, IIS, Apache, SharePoint, Active Directory, Identity Management, Patch Management, LDAP, SQL, AntiVirus.

• Training and experience in one or more non-SIEM network security products to include: Enterprise endpoint security products, such as SentinelOne, CrowdStrike, Carbon Black, Cortex XDR.

• Professional experience working with networks and network architecture

• Confident presentation, written and oral communication skills

• Customer Support

• Desire to learn additional subject matter areas

#LI-KG1

What you can expect from Optiv

• A company committed to our inclusive value through our Employee Resource Groups

• Work/life balance

• Professional training resources

• Creative problem-solving and the ability to tackle unique, complex projects

• Volunteer Opportunities. "Optiv Chips In" encourages employees to volunteer and engage with their teams and communities.

• The ability and technology necessary to productively work remotely/from home (where applicable)

EEO Statement

Optiv is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age 40 and over, marital status, genetic information, national origin, status as an individual with a disability, military or veteran status, or any other basis protected by federal, state, or local law.

Optiv respects your privacy.By providing your information through this page or applying for a job at Optiv, you acknowledge that Optiv will collect, use, and process your information, which may include personal information and sensitive personal information, in connection with Optiv's selection and recruitment activities. For additional details on how Optiv uses and protects your personal information in the application process, click here to view ourApplicant Privacy Notice. If you sign up to receive notifications of job postings, you may unsubscribe at any time.