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Ticketing Associate Jobs in Tennessee (NOW HIRING)

The Island

Ticketing Supervisor

Pigeon Forge, TN · On-site

Reviews Ticket Seller and Gift Shop Sales Associate over and short on a daily basis. * Reviews employee time sheets and makes necessary corrections on a daily basis. * Checks email regularly and ...

NashvilleHR

Reservation Specialist

Nashville, TN · On-site

$17/hr

Ticketing Associates have a passion for providing excellent customer service and a commitment to hospitality. Duties/Responsibilities * Welcome and greet visitors to the site, collect tickets, and ...

Nashville Zoo

Guest Service Associate

Nashville, TN · On-site

$14.25 - $17.50/hr

Guest Service Associate Nashville, TN Position Title: Guest Services Associate Department: Guest ... Ticketing Properly utilize the Accesso Ticketing System for the sale of admissions, memberships and ...

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Ticketing Associate information

What is a ticketing associate?

Ticketing Associates are professionals responsible for managing ticket sales and distribution for events, venues, or transportation services. They assist customers with purchasing tickets, handle ticketing system operations, provide information about events or schedules, and resolve customer issues related to ticketing. Ticketing Associates often work at box offices, online platforms, or call centers, ensuring a smooth and efficient ticketing experience for customers. Attention to detail, customer service skills, and familiarity with ticketing software are essential for this role.

What are the key skills and qualifications needed to thrive as a ticketing associate, and why are they important?

To thrive as a Ticketing Associate, you need strong customer service skills, attention to detail, and basic math proficiency, typically supported by a high school diploma or equivalent. Familiarity with ticketing software, point-of-sale (POS) systems, and sometimes CRM platforms is important for daily operations. Excellent communication, patience, and problem-solving abilities help you stand out in this role. These skills ensure efficient transactions, positive guest experiences, and smooth event or venue operations.

What are some common challenges faced by ticketing associates and how can they be addressed?

Ticketing Associates often encounter challenges such as handling high customer volumes, especially during peak event times, and resolving ticketing issues quickly and accurately. Staying calm under pressure and maintaining a positive attitude are crucial for providing excellent customer service. Familiarity with ticketing software and strong communication skills help resolve issues efficiently. Proactively collaborating with event staff and supervisors also ensures smooth operations and quick problem-solving.

What is the difference between Ticketing Associate vs Customer Service Representative?

AspectTicketing AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; familiarity with ticketing systemsHigh school diploma or equivalent; communication skills
Work EnvironmentEvent venues, transportation hubs, entertainment venuesCall centers, retail, service centers
Employer & IndustryEvent management, transportation, entertainmentRetail, hospitality, customer support
Common Search & ComparisonTicketing Associate vs Customer Service Representative

While both roles involve assisting customers, Ticketing Associates primarily handle ticket sales, reservations, and access control at events or transportation hubs. Customer Service Representatives provide broader support across various industries, focusing on resolving customer inquiries and issues. The roles overlap in communication skills and some technical knowledge, but Ticketing Associates specialize in ticketing systems and event access.

What are the most commonly searched types of Ticketing jobs in Tennessee?

The most popular types of Ticketing jobs in Tennessee are:

What are popular job titles related to Ticketing Associate jobs in Tennessee?

For Ticketing Associate jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Ticketing Associate jobs in Tennessee look for?

The top searched job categories for Ticketing Associate jobs in Tennessee are:

What cities in Tennessee are hiring for Ticketing Associate jobs?

Cities in Tennessee with the most Ticketing Associate job openings:

Ticketing Associate jobs near you
Infographic showing various Ticketing Associate job openings in Tennessee as of August 2026, with employment types broken down into 83% Full Time, and 17% Part Time. Highlights an 100% In-person job distribution.

Ticketing Supervisor

The Island

Pigeon Forge, TN • On-site

Full-time

Re-posted 11 days ago

Job description

Position Summary:
The Ticket Supervisor provides support and leadership to the Admissions Department.
Principal Duties & Responsibilities
  • Serves as the Ticket Center/Gift Shop Supervisor on Duty during their shift.
  • Ensures proper staffing in all areas.
  • Supervises Ticket Sellers and provides authorizations for restricted transactions.
  • Counts and verifies the safe daily.
  • Prepares and reconciles daily deposits and takes cash and check deposits to the bank.
  • Processes and verifies indirect sale transactions.
  • Prepares, pulls and reconciles tills.
  • Generates and emails daily sales reports.
  • Reviews Ticket Seller and Gift Shop Sales Associate over and short on a daily basis.
  • Reviews employee time sheets and makes necessary corrections on a daily basis.
  • Checks email regularly and communicates necessary information to Ticket Center staff.
  • Informs staff of daily events, groups, specials, sales goals and operational opportunities.
  • Maintains operational, safety, cleanliness, and guest service standards at all times.
  • Ensures all SMOWI handbook policies and procedures are followed by all Admissions staff.
  • Implements all Standard Operating Procedures.
  • Interacts with guests to ensure the Admissions Department staff is operating at the highest of standards.
  • Resolves guest complaints.
  • Answers the phone.
  • Follows all SMOWI handbook policies.
  • Other duties, as assigned.
Knowledge, Skill and Ability Requirements:
  • Display positive leadership skills at all times and be a role model for other employees to follow.
  • Must be customer service oriented.
  • Must have a positive attitude and high energy level.
  • Able to multi-task and maintain composure in pressure situations.
  • Able to be punctual and maintain regular attendance.
  • Able to work evenings, weekends, and holidays.
  • Able to sit or stand for up to 12 hours.
  • Able to operate a two-way radio.
  • Able to lift up to 30 pounds.
  • Able to bend, twist, push, pull, stoop and reach.
  • Able to maintain personal hygiene standards.
  • Able to get along with coworkers, work cooperatively and resolve conflicts.
  • Able to tolerate a fast paced work environment.
Education & Experience Requirements:
  • Must be at least 18 years of age.
  • High school diploma or equivalent.
  • Six (6) months of continuous cash handling experience required.
  • Knowledge of point-of-sales systems preferred.Supervisory Responsibilities: Ticket Sellers, Gift Shop Sales Associates

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