ZipRecruiter

Log In

1

Ticketing Associate Jobs in Arizona (NOW HIRING)

Plateau Software Inc

The Associate Technician is responsible for troubleshooting hardware and software, supporting customers with IT questions, ticketing work completed, and supporting high profile military or government ...

Troon

System Technician I

Scottsdale, AZ

$47K - $54K/yr

Monitor and Execute incidents/service requests through our in-house ticketing system. * Respond to ... Associate degree in computer science or 1-year work experience in related field. Certificates ...

Troon Golf

System Technician I

Scottsdale, AZ · On-site

$47K - $54K/yr

Monitor and Execute incidents/service requests through our in-house ticketing system. * Respond to ... Associate degree in computer science or 1-year work experience in related field. Certificates ...

Troon

System Technician II

Scottsdale, AZ · On-site

$54K - $62K/yr

Monitor and Execute incidents/service requests through our in-house ticketing system. * Respond to ... Associate degree in computer science or 1-year work experience in related field. Certificates ...

next page

Showing results 1-20

All JobsTicketing Associate JobsTicketing Associate Jobs in Arizona

Ticketing Associate information

What are some common challenges faced by ticketing associates and how can they be addressed?

Ticketing Associates often encounter challenges such as handling high customer volumes, especially during peak event times, and resolving ticketing issues quickly and accurately. Staying calm under pressure and maintaining a positive attitude are crucial for providing excellent customer service. Familiarity with ticketing software and strong communication skills help resolve issues efficiently. Proactively collaborating with event staff and supervisors also ensures smooth operations and quick problem-solving.

What is a ticketing associate?

Ticketing Associates are professionals responsible for managing ticket sales and distribution for events, venues, or transportation services. They assist customers with purchasing tickets, handle ticketing system operations, provide information about events or schedules, and resolve customer issues related to ticketing. Ticketing Associates often work at box offices, online platforms, or call centers, ensuring a smooth and efficient ticketing experience for customers. Attention to detail, customer service skills, and familiarity with ticketing software are essential for this role.

What are the key skills and qualifications needed to thrive as a ticketing associate, and why are they important?

To thrive as a Ticketing Associate, you need strong customer service skills, attention to detail, and basic math proficiency, typically supported by a high school diploma or equivalent. Familiarity with ticketing software, point-of-sale (POS) systems, and sometimes CRM platforms is important for daily operations. Excellent communication, patience, and problem-solving abilities help you stand out in this role. These skills ensure efficient transactions, positive guest experiences, and smooth event or venue operations.

What is the difference between Ticketing Associate vs Customer Service Representative?

AspectTicketing AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; familiarity with ticketing systemsHigh school diploma or equivalent; communication skills
Work EnvironmentEvent venues, transportation hubs, entertainment venuesCall centers, retail, service centers
Employer & IndustryEvent management, transportation, entertainmentRetail, hospitality, customer support
Common Search & ComparisonTicketing Associate vs Customer Service Representative

While both roles involve assisting customers, Ticketing Associates primarily handle ticket sales, reservations, and access control at events or transportation hubs. Customer Service Representatives provide broader support across various industries, focusing on resolving customer inquiries and issues. The roles overlap in communication skills and some technical knowledge, but Ticketing Associates specialize in ticketing systems and event access.

What are the most commonly searched types of Ticketing jobs in Arizona?

The most popular types of Ticketing jobs in Arizona are:

What are popular job titles related to Ticketing Associate jobs in Arizona?

For Ticketing Associate jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Ticketing Associate jobs in Arizona look for?

The top searched job categories for Ticketing Associate jobs in Arizona are:

What cities in Arizona are hiring for Ticketing Associate jobs?

Cities in Arizona with the most Ticketing Associate job openings:

Ticketing Associate jobs near you
Infographic showing various Ticketing Associate job openings in Arizona as of August 2026, with employment types broken down into 85% Full Time, and 15% Part Time. Highlights an 100% In-person job distribution.

IT Technician Associate - 3rd Shift

Plateau Software, Inc.

AZ • On-site

Full-time

Posted 5 days ago

Job description

Plateau GRP is a dynamic company that treasures your skills, training, and ideas. You are our most valuable asset. We offer a clear path for your career growth and are committed to creating a welcoming, diverse, respectful, and inclusive environment. Thank you for considering a fulfilling career at Plateau.
Plateau Group is seeking an Associate level IT Technician to join our team. The Associate Technician is responsible for troubleshooting hardware and software, supporting customers with IT questions, ticketing work completed, and supporting high profile military or government personnel as required.
This is an onsite role at Ft. Huachuca and will work 3rd shift.
Responsibilities:
  • Support daily operations and user support requests
  • Support equipment troubleshooting including, but not limited to, end user devices, peripherals, printers, etc.
  • Perform routine preventive maintenance
  • Support student on boarding by validating student network access
  • Ensure all requirements are met by the student while in processing to allow for network access
  • Provide direct, indirect, logical and physical support for all Student IT devices to include but not limited to: HD replacement, RAM upgrades, system convergence, troubleshooting, software updates, hardware update, and connectivity issues
  • Troubleshooting student devices when faults are encountered
  • Document all faults encountered and remediation of faults
  • Monitor the local ticketing system continuously during hours of operation and complete/close-out the tickets within the syste
  • Document work completed in a local ticketing system
  • Other duties as assigned

Requirements
Required Skills:
  • MUST HAVE Active Secret Clearance.
  • MUST HAVE Security + Certification

Preferred Qualifications:
  • Advanced technical experience
  • Ticketing system and metric experience

Plateau does not accept unsolicited resumes from third-party recruiters without a signed third-party agreement. Any unsolicited third-party resumes forwarded by recruiters to Plateau or to any of our managers or employees will be considered public information, may be treated as a direct application from the person identified in the resume, and will not be eligible for placement fee payment to the agency.
EOE Statement:
Plateau is an equal opportunity/affirmative action employer; all qualified applicants will receive consideration for employment without regard to age, gender, gender identification, sex, sexual orientation, color, race, creed, national origin, religion, marital status, parental status, citizenship status, ancestry, physical or mental disability, genetic information, veteran status, military status, or any other classification protected by federal, state, or local laws.
Plateau is committed to providing access and reasonable accommodations for individuals with disabilities. If you require reasonable accommodation, please email the Plateau HR Department at hrteam@plateauinc.com
Plateau is a proud Equal Opportunity Employer! (M/F/Disability/Vets)

Apply