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Ticket Sales Assistant Jobs in Michigan (NOW HIRING)

Island Resort and Casino

Marketing Island Club Host

Harris, MI · On-site

$12.50 - $17/hr

... assist in promotions, customer complaints or other duties requested by the department that entails delivery of customer service. Answer all incoming phone calls to ticket sales. Receive, prepare and ...

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All JobsTicket Sales JobsTicket Sales Assistant JobsTicket Sales Assistant Jobs in Michigan

Ticket Sales Assistant information

What is a ticket sales assistant?

Ticket Sales Assistants are customer service professionals who sell tickets for events, transportation, or attractions. They assist customers with purchasing tickets, provide information about schedules and prices, handle payments, and may resolve issues or answer questions about the event or service. Ticket Sales Assistants often work at box offices, kiosks, or over the phone and online. Their role is essential for ensuring a smooth ticketing process and a positive customer experience.

What skills and qualifications are needed to thrive as a ticket sales assistant?

To thrive as a Ticket Sales Assistant, you need strong customer service skills, attention to detail, and basic numeracy, typically supported by a high school diploma or equivalent. Familiarity with ticketing software systems, point-of-sale terminals, and cash handling procedures is usually required. Excellent communication, patience, and problem-solving abilities help you deliver a positive experience for customers. These skills ensure accurate transactions, efficient service, and high customer satisfaction in fast-paced environments.

What are common challenges faced by ticket sales assistants and how can they be managed?

Ticket Sales Assistants often encounter high-pressure situations, especially during peak event times or when handling last-minute customer requests. Managing long queues, navigating ticketing software efficiently, and resolving customer concerns quickly are frequent challenges. To succeed, it’s important to remain patient, communicate clearly, and stay organized under pressure. Most teams provide training and ongoing support to help new hires adapt, and working closely with supervisors and colleagues fosters a collaborative problem-solving environment.

What is the difference between Ticket Sales Assistant vs Box Office Assistant?

AspectTicket Sales AssistantBox Office Assistant
CredentialsCustomer service skills, basic sales knowledgeCustomer service skills, basic sales knowledge
Work EnvironmentEvent venues, ticket countersEvent venues, ticket counters
Industry UsageCommon in entertainment, sports, theatersCommon in entertainment, sports, theaters
Search & ComparisonOften compared for entry-level ticket rolesSimilar roles, slightly more administrative

The main difference between a Ticket Sales Assistant and a Box Office Assistant lies in their specific responsibilities. Ticket Sales Assistants primarily focus on selling tickets and assisting customers at various venues, while Box Office Assistants often handle ticketing operations, cash handling, and administrative tasks at the box office. Both roles require customer service skills and are common in entertainment and sports industries, but the Box Office Assistant may have additional administrative duties.

What are the most commonly searched types of Ticket Sales jobs in Michigan?

The most popular types of Ticket Sales jobs in Michigan are:

What are popular job titles related to Ticket Sales Assistant jobs in Michigan?

For Ticket Sales Assistant jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Ticket Sales Assistant jobs in Michigan look for?

The top searched job categories for Ticket Sales Assistant jobs in Michigan are:

What cities in Michigan are hiring for Ticket Sales Assistant jobs?

Cities in Michigan with the most Ticket Sales Assistant job openings:

Ticket Sales Assistant jobs near you
Infographic showing various Ticket Sales Assistant job openings in Michigan as of August 2026, with employment types broken down into 77% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Ticket Sales & Service Representative

AEG

Grand Rapids, MI • On-site

Full-time

Posted 25 days ago

Job description

AC Grand Rapids is an MLS NEXT Pro expansion club set to launch in 2027. As a new pillar in the West Michigan sports landscape, the club is committed to building a best-in-class sporting and entertainment organization that reflects the pride, passion, and values of the Grand Rapids community. We are building an innovative and community-driven club that wins on and off the pitch.
Position SummaryThe Ticket Sales & Service Representative is primarily responsible for driving revenue and achieving sales goals across new ticket sales, including season tickets, ticket packages, group tickets, and single-match tickets, while also supporting service and retention of existing accounts. This role works under the direction of the Director of Ticketing and plays a key role in building the club's fan base by delivering exceptional customer experience from the first point of contact through long-term account stewardship.
Primary Responsibilities
• Offer a full menu of seating opportunities across all ticket packages, including season tickets, packages, single-match tickets, and group tickets.
• Coordinate and execute sales calls on all potential customers through provided leads, prospecting, cold calling, and referrals from current customers.
• Prospect and cultivate new sales leads through creative lead generation methods and follow up on leads provided by club partner organizations.
• Effectively use the club's CRM to maintain accurate records of all client and prospect interactions.
• Effectively use the club's ticketing platform to describe and select available seat locations for patrons and transact the point of sale in the system.
• Set and conduct in-stadium and out-of-office sales appointments.
• Assist with managing and stewarding existing season ticket members to enhance customer service and retention.
• Serve as a main point of contact for general ticket inquiries received through inbound phone calls, email, and social media.
• Handle a high volume of outbound and inbound phone calls and emails to support pipeline development.
• Participate and contribute to weekly sales meetings and training sessions.
• Work in conjunction with club staff and MLS NEXT Pro league staff to promote and generate sales on all events while providing a great fan experience.
• Assist with any administrative ticket functions.
• Meet and exceed established activity standards (calls made, appointments set) and individual and team sales revenue goals.
• Work in unison with the marketing, partnerships, and community teams to implement department goals.
• Maintain an up-to-date awareness of MLS, MLS NEXT Pro, and sports trends, statistics, strategies, and activities.
• Assist with the development, coordination, and implementation of game day activities as needed.
• Provide the highest standards of customer service to every client and potential client.
• Perform other duties as assigned by the Director of Ticketing[SG1] .
Minimum Qualifications
• Bachelor's degree or equivalent professional experience.
• 1-2 years of sales experience preferred.
• Excellent professional verbal and written communication skills.
• Ability to learn and master software programs, including CRM and ticketing platforms.
• Must be proficient in MS Word, Excel, PowerPoint, and Outlook.
• Must be willing to work flexible hours, including nights, weekends, holidays, and match days.
• Must be willing to travel when necessary.
• Must pass pre-employment screens.
Preferred Qualifications
• Prior experience in a professional or collegiate sports ticket sales environment.
• Experience playing or knowledge of the professional soccer landscape.
• Bilingual proficiency in English and Spanish.
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About AEG

Sourced by ZipRecruiter

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Saint Louis, MO, US

Year founded

1992

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