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Ticket Operations Manager Jobs in Chicago, IL (NOW HIRING)

KemperSports

Account Executive

Northbrook, IL · On-site

Ticket operations responsibilities will span the Southwest Maui Invitational and McDonald's All American Games and include pricing strategy, box office management, ticket blocks, and travel package ...

zerohash

Sales Operations Manager (Remote)

Chicago, IL · Remote

About the Job As a Sales Operations Manager, you'll drive sales efficiency at a pivotal moment in ... A builder, not a ticket-taker. You own outcomes. You don't wait for someone to tell you what to ...

Intersport

Manager/Senior Manager, Ticket Sales

Chicago, IL · On-site +1

$55K - $95K/yr

... Operational Aspects and Reporting of Group Ticket Selling * Work with Ticket Ops Manager and venue ... box offices to set up backend sales process * Setup group discounted pricing, understand applicable ...

Intersport

Manager/Senior Manager, Ticket Sales

Chicago, IL · On-site

$55K - $95K/yr

... Operational Aspects and Reporting of Group Ticket Selling * Work with Ticket Ops Manager and venue ... box offices to set up backend sales process * Setup group discounted pricing, understand applicable ...

KemperSports

Account Executive

Northbrook, IL

Ticket operations responsibilities will span the Southwest Maui Invitational and McDonald's All American Games and include pricing strategy, box office management, ticket blocks, and travel package ...

NEWITY Market

IT & CRM Operations Lead

Chicago, IL · On-site

$80K - $120K/yr

Manage ticket queue health, escalation paths, and coverage windows to ensure SLA compliance ... Drive operational improvements including knowledge base articles, workflow automation, and ticket ...

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All JobsTicket Operations JobsTicket Operations Manager JobsTicket Operations Manager Jobs in Chicago, IL

Ticket Operations Manager information

See Chicago, IL salary details

$32K

$65.4K

$122.2K

How much do ticket operations manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for ticket operations manager in Chicago, IL is $65,421.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,300.00 and $79,900.00 per year, depending on experience, location, and employer.

What does a Ticket Operations Manager do?

A Ticket Operations Manager oversees the ticketing process for events, venues, or organizations. Their responsibilities include managing ticket sales, coordinating with box office staff, ensuring seamless ticket distribution, and resolving customer issues related to ticketing. They often work closely with event organizers, sales teams, and technology providers to ensure a smooth ticket buying experience for customers. Additionally, they analyze sales data, implement pricing strategies, and ensure compliance with relevant policies and regulations.

What are the key skills and qualifications needed to thrive as a Ticket Operations Manager?

To thrive as a Ticket Operations Manager, you need expertise in ticketing systems, event coordination, and strong organizational skills, typically supported by experience in event management or a related field. Familiarity with ticketing platforms like Ticketmaster, CRM software, and data reporting tools is essential. Excellent communication, leadership, and problem-solving abilities help manage staff, resolve customer issues, and streamline operations. These skills ensure efficient ticket sales, positive customer experiences, and the smooth execution of events.

How does a Ticket Operations Manager typically collaborate with other departments during major events?

A Ticket Operations Manager works closely with departments such as marketing, sales, security, and customer service to ensure events run smoothly. They coordinate with marketing to implement promotional offers, with sales to monitor ticket inventory, and with security to manage access control and prevent fraud. During major events, frequent communication and real-time problem-solving with these teams are essential to address last-minute issues and provide a seamless experience for attendees.

What is the difference between Ticket Operations Manager vs Ticketing Coordinator?

AspectTicket Operations ManagerTicketing Coordinator
ResponsibilitiesOversees ticketing processes, manages teams, ensures smooth operations, and handles high-level issues.Assists with ticket sales, manages customer inquiries, and supports daily ticketing activities.
Required SkillsLeadership, operational management, industry knowledge, and technical skills.Customer service, communication, and basic technical understanding.
Work EnvironmentSupervisory role in event venues, ticketing offices, or online platforms.Customer-facing roles at ticket counters, call centers, or online support.

The Ticket Operations Manager focuses on overseeing the entire ticketing process and managing teams, while the Ticketing Coordinator handles day-to-day support and customer interactions. Both roles are essential in the ticketing industry but differ in scope and responsibilities.

What are the most commonly searched types of Ticket Operations jobs in Chicago, IL?

The most popular types of Ticket Operations jobs in Chicago, IL are:

What are popular job titles related to Ticket Operations Manager jobs in Chicago, IL?

For Ticket Operations Manager jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Ticket Operations Manager jobs in Chicago, IL look for?

The top searched job categories for Ticket Operations Manager jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Ticket Operations Manager jobs?

Cities near Chicago, IL with the most Ticket Operations Manager job openings:

Ticket Operations Manager jobs near you
Infographic showing various Ticket Operations Manager job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 12% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $65,421 per year, or $31.5 per hour.

Director of Event Operations | Full-Time | Ryan Field at Northwestern University

Oak View Group

Evanston, IL • On-site

$130K - $150K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Oak View Group rating

6.2

Company rating: 6.2 out of 10

Based on 83 frontline employees who took The Breakroom Quiz

24th of 37 rated event venues

Job description

Oak View Group
Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.
Position Summary
The Director of Event Operations is responsible for leading the day-to-day operational readiness of Ryan Field and ensuring the successful execution of athletic events, concerts, commencement ceremonies, and other special events. This position oversees event operations, event management, venue conversions, housekeeping, and operational staffing to ensure the stadium is safe, clean, and prepared to deliver an exceptional guest experience. The Director of Event Operations provides leadership for Event Managers, the Event Operations Crew, Housekeeping, grounds/field staff, and the Operations Coordinator while collaborating with Facilities, Security, Guest Experience, Ticket Operations, Marketing, Northwestern Athletics, promoters, and external partners to execute world-class events. This position requires flexibility to work evenings, weekends, holidays, and extended hours based on the event calendar.
This role pays an annual salary of $130,000 - $150,000 and is bonus eligible.
Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).
This position will remain open until November 13, 2026.
Responsibilities
  • Lead all event operations and venue readiness activities for Ryan Field.
  • Direct the planning, execution, and post-event evaluation of football games, concerts, commencement ceremonies, and special events.
  • Supervise and develop Event Managers, the Operations Coordinator, Event Operations Crew, Housekeeping and Grounds/Fields staff.
  • Oversee venue setup, event conversions, room configurations, furniture moves, field protection systems, staging support, and post-event breakdowns.
  • Ensure the stadium is clean, safe, and event-ready through effective housekeeping and operational planning.
  • Develop staffing plans and operational schedules to support all stadium events.
  • Collaborate with Northwestern Athletics, event promoters, production teams, and internal departments to ensure seamless event execution.
  • Direct operational logistics, including loading docks, back-of-house activities, storage areas, and event equipment.
  • Establish and maintain standard operating procedures for event operations, housekeeping, and venue conversions.
  • Monitor operational performance and identify opportunities to improve efficiency, guest satisfaction, and cost effectiveness.
  • Develop and manage departmental operating budgets, labor costs, equipment purchases, and operational contracts.
  • Oversee inventory and maintenance of operational equipment, including tables, chairs, barricades, staging, crowd control equipment, and event furnishings.
  • Partner with the Director of Facilities to coordinate preventative maintenance activities and ensure building systems support event operations.
  • Support emergency preparedness planning and serve as a member of the venue's incident response team.
  • Ensure compliance with OSHA regulations, safety standards, University policies, and Oak View Group operating procedures.
  • Develop, coach, and evaluate departmental staff while promoting a culture of accountability, teamwork, and exceptional service.
  • Perform other duties as assigned.

Qualifications
  • Bachelor's degree in Sports Management, Hospitality Management, Business Administration, Facility Management, or a related field, or an equivalent combination of education and experience.
  • 5-7 years of progressive operations or event management experience in a stadium, arena, convention center, university, or similar large public assembly venue.
  • Minimum of three (3) years of leadership experience supervising full-time staff.
  • Demonstrated experience managing large-scale events and venue operations.
  • Strong knowledge of event logistics, venue conversions, housekeeping operations, and operational planning.
  • Experience managing departmental budgets and staffing plans.
  • Excellent leadership, communication, and organizational skills.
  • Proficiency with Microsoft Office Suite and event management software.

Preferred Qualifications
  • Experience in NCAA Division I athletics or professional sports.
  • Experience supporting concerts and large-scale entertainment events.
  • Knowledge of crowd management, emergency preparedness, and public assembly operations.
  • Experience working in a union environment.
  • Certified Venue Executive (CVE), Certified Meeting Professional (CMP), or related certification is a plus.

Physical Requirements
  • Ability to stand and walk throughout the stadium for extended periods.
  • Ability to climb stairs and access all areas of the venue.
  • Ability to lift heavy objects as needed.
  • Ability to work indoors and outdoors in varying weather conditions.
  • Ability to work evenings, weekends, holidays, and extended hours based on event schedules.

Strengthened by our Differences. United to Make a Difference
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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About Oak View Group

Sourced by ZipRecruiter

Oak View Group (OVG) is a Development and Investment Company based in Los Angeles, CA, USA. Founded in 2015, the company plays a significant role in the sports and live entertainment industry. Specializing in arena & stadium alliances, OVG is committed to establishing partnerships that facilitate the growth of the live entertainment industry. The company operates multiple subdivisions involved in different aspects like facilities, security, content & media, and investments. Oak View Group's core mission is to be an industry leader that can be trusted by partners, residents, and fans to create world-class experiences.

Industry

Management of companies and enterprises

Company size

51 - 200 Employees

Headquarters location

Los Angeles, CA, US

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