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Ticket Operations Associate Jobs in Maryland (NOW HIRING)

TJX Companies

FT Big Ticket

Salisbury, MD · On-site

$15 - $15.50/hr

Adheres to all operational, merchandise, and loss prevention standards. May be cross-trained to ... Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care ...

Leidos

Lead Site Operations Manager

Bowie, MD · On-site

$92K - $166K/yr

Experience with support ticket management systems and IT service operations processes. * Strong ... degree with 6 years, Associate's with 10 years, or High School Diploma with 12 years.

Leidos

Lead Site Operations Manager

Oxon Hill, MD · On-site

$92K - $166K/yr

Experience with support ticket management systems and IT service operations processes. * Strong ... degree with 6 years, Associate's with 10 years, or High School Diploma with 12 years.

Leidos

Lead Site Operations Manager

Clinton, MD · On-site

$92K - $166K/yr

Experience with support ticket management systems and IT service operations processes. * Strong ... degree with 6 years, Associate's with 10 years, or High School Diploma with 12 years.

Leidos

Lead Site Operations Manager

Waldorf, MD · On-site

$92K - $166K/yr

Experience with support ticket management systems and IT service operations processes. * Strong ... degree with 6 years, Associate's with 10 years, or High School Diploma with 12 years.

Leidos

Lead Site Operations Manager

Accokeek, MD · On-site

$92K - $166K/yr

Experience with support ticket management systems and IT service operations processes. * Strong ... degree with 6 years, Associate's with 10 years, or High School Diploma with 12 years.

Leidos

Lead Site Operations Manager

Greenbelt, MD · On-site

$92K - $166K/yr

Experience with support ticket management systems and IT service operations processes. * Strong ... degree with 6 years, Associate's with 10 years, or High School Diploma with 12 years.

Leidos

Lead Site Operations Manager

Riverdale, MD · On-site

$92K - $166K/yr

Experience with support ticket management systems and IT service operations processes. * Strong ... degree with 6 years, Associate's with 10 years, or High School Diploma with 12 years.

Leidos

Lead Site Operations Manager

Temple Hills, MD · On-site

$92K - $166K/yr

Experience with support ticket management systems and IT service operations processes. * Strong ... degree with 6 years, Associate's with 10 years, or High School Diploma with 12 years.

Leidos

Lead Site Operations Manager

Mount Rainier, MD · On-site

$92K - $166K/yr

Experience with support ticket management systems and IT service operations processes. * Strong ... degree with 6 years, Associate's with 10 years, or High School Diploma with 12 years.

Leidos

Lead Site Operations Manager

Bladensburg, MD · On-site

$92K - $166K/yr

Experience with support ticket management systems and IT service operations processes. * Strong ... degree with 6 years, Associate's with 10 years, or High School Diploma with 12 years.

Leidos

Lead Site Operations Manager

Upper Marlboro, MD · On-site

$92K - $166K/yr

Experience with support ticket management systems and IT service operations processes. * Strong ... degree with 6 years, Associate's with 10 years, or High School Diploma with 12 years.

Leidos

Lead Site Operations Manager

College Park, MD · On-site

$92K - $166K/yr

Experience with support ticket management systems and IT service operations processes. * Strong ... degree with 6 years, Associate's with 10 years, or High School Diploma with 12 years.

Leidos

Lead Site Operations Manager

Glenn Dale, MD · On-site

$92K - $166K/yr

Experience with support ticket management systems and IT service operations processes. * Strong ... degree with 6 years, Associate's with 10 years, or High School Diploma with 12 years.

Leidos

Lead Site Operations Manager

Lanham, MD · On-site

$92K - $166K/yr

Experience with support ticket management systems and IT service operations processes. * Strong ... degree with 6 years, Associate's with 10 years, or High School Diploma with 12 years.

IDI Distributors

Warehouse Associate

Hanover, MD · On-site

$19.40 - $24.22/hr

... various warehouse operations, including receiving and putting away materials, picking and ... Pull materials to fill orders via a pick ticket in an organized fashion. * Check pulled goods ...

Adecco

Warehouse Associate for Hanover MD

Hanover, MD · On-site

$18 - $22/hr

Prepare local delivery records and complete applicable blocks on the pick ticket. * Maintain ... for warehouse operations. * Record verbal/written complaints from customers concerning ...

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Ticket Operations Associate information

What is a ticket operations associate?

Ticket Operations Associates are professionals responsible for managing the sale and distribution of tickets for events, such as concerts, sports games, or theater performances. They handle ticket inventory, process orders, assist customers with ticketing issues, and ensure the accuracy of ticket records. These associates often work closely with event organizers, box office staff, and customers to deliver a smooth and efficient ticketing experience. Their role is vital in ensuring that ticket sales operations run smoothly and that customers receive excellent service.

What are the key skills and qualifications needed to thrive as a ticket operations associate?

To thrive as a Ticket Operations Associate, you need strong organizational skills, attention to detail, and experience with ticketing platforms, often supported by a high school diploma or equivalent. Familiarity with systems like Ticketmaster, Paciolan, or other box office software is typically required. Excellent customer service skills, effective communication, and the ability to work efficiently under pressure are crucial soft skills. These competencies ensure accurate ticket processing, positive customer experiences, and smooth event operations.

What are some common challenges faced by ticket operations associates during peak event seasons?

During peak event seasons, Ticket Operations Associates often encounter increased ticket volume, tight deadlines, and the need to resolve last-minute issues such as ticket discrepancies or system errors. Managing large crowds and ensuring a smooth ticketing process under pressure can be demanding. Effective communication with team members and adaptability are crucial for handling these challenges, as well as maintaining a positive customer experience despite the fast-paced environment.

What is the difference between Ticket Operations Associate vs Customer Service Representative?

AspectTicket Operations AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; familiarity with ticketing systemsHigh school diploma or equivalent; communication skills
Work EnvironmentEvent venues, transportation companies, ticketing platformsCall centers, retail, service centers
Industry UsageEntertainment, sports, transportationRetail, hospitality, telecom
Common Search IntentTicketing, event access, transportation bookingCustomer support, issue resolution

The Ticket Operations Associate primarily manages ticketing processes, ensuring smooth access for customers in entertainment or transportation sectors. Customer Service Representatives handle broader customer inquiries and support. While both roles require strong communication skills, Ticket Operations Associates focus more on ticket management systems, whereas Customer Service Representatives address a wider range of customer issues.

What are the most commonly searched types of Ticket Operations jobs in Maryland?

The most popular types of Ticket Operations jobs in Maryland are:

What are popular job titles related to Ticket Operations Associate jobs in Maryland?

For Ticket Operations Associate jobs in Maryland, the most frequently searched job titles are:

What job categories do people searching Ticket Operations Associate jobs in Maryland look for?

The top searched job categories for Ticket Operations Associate jobs in Maryland are:

What cities in Maryland are hiring for Ticket Operations Associate jobs?

Cities in Maryland with the most Ticket Operations Associate job openings:

Ticket Operations Associate jobs near you
Infographic showing various Ticket Operations Associate job openings in Maryland as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

FT Big Ticket

TJX Companies

Salisbury, MD • On-site

$15 - $15.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago

TJX rating

5.9

Company rating: 5.9 out of 10

Based on 690 frontline employees who took The Breakroom Quiz

27th of 39 rated national retailers

Job description

HomeGoods

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer.

Job Description:

Opportunity: Grow Your Career

Responsible for delivering a highly satisfied customer experience proven by engaging and interacting with all customers, embodying customer experience principles and philosophy, and maintaining a clean and organized store environment. Adheres to all operational, merchandise, and loss prevention standards. May be cross-trained to work in multiple areas of the store in order to support the needs of the business.

  • Role models established customer experience practices with internal and external customers
  • Supports and embodies a positive store culture through honesty, integrity, and respect
  • Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
  • Promotes credit and loyalty programs
  • Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
  • Accurately processes and prepares merchandise for the sales floor following company procedures and standards
  • Initiates and participates in store recovery as needed throughout the day
  • Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
  • Provides and accepts recognition and constructive feedback
  • Adheres to all labor laws, policies, and procedures
  • Supports and participates in store shrink reduction goals and programs
  • Participates in safety awareness and maintains a safe environment
  • Other duties as assigned

Who We're Looking For: You.

  • Possesses excellent customer service skills
  • Able to work a flexible schedule to support business needs
  • Possesses strong communication and organizational skills with attention to detail
  • Capable of multi-tasking
  • Able to respond appropriately to changes in direction or unexpected situations
  • Capable of lifting heavy objects with or without reasonable accommodation
  • Works effectively with peers and supervisors
  • Retail customer experience preferred

Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Applicants with arrest or conviction records will be considered for employment.

Address:

2300 N. Salisbury Blvd

Location:

USA HomeGoods Store 0765 Salisbury MDThis position has a starting pay range of $15.00 to $15.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.Employment Type: FULL_TIME

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