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Ticket Operations Associate Jobs in Maryland (NOW HIRING)

TAD PGS, Inc

Program Operations Coordinator

Laurel, MD · On-site

$24.25 - $44.30/hr

Job Responsibilities: * Assist Communications Strategists and Project Managers with incoming ticket ... Possess an Associate's degree in a relevant field. * Have previous administrative experience within ...

TAD PGS, Inc.

Program Operations Coordinator

Laurel, MD · On-site

Job Responsibilities: * Assist Communications Strategists and Project Managers with incoming ticket ... Possess an Associate's degree in a relevant field. * Have previous administrative experience within ...

Tjx

FT Big Ticket

Salisbury, MD · On-site

$15 - $15.50/hr

Adheres to all operational, merchandise, and loss prevention standards. May be cross-trained to ... Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care ...

TJX Companies

FT Big Ticket

Salisbury, MD · On-site

$15 - $15.50/hr

Adheres to all operational, merchandise, and loss prevention standards. May be cross-trained to ... Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care ...

TJX Companies

FT Big Ticket

Salisbury, MD

$15 - $15.50/hr

Adheres to all operational, merchandise, and loss prevention standards. May be cross-trained to ... Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care ...

RXinsider LTD.

Director, People Operations

Bowie, MD · On-site

$132 - $185/hr

This role oversees employee lifecycle administration, HR data management, case management, ticket processing, and service delivery operations, ensuring accurate associate data, timely resolution of ...

Inovalon

Director, People Operations

Bowie, MD · On-site

This role oversees employee lifecycle administration, HR data management, case management, ticket processing, and service delivery operations, ensuring accurate associate data, timely resolution of ...

Inovalon

Director, People Operations

Bowie, MD

This role oversees employee lifecycle administration, HR data management, case management, ticket processing, and service delivery operations, ensuring accurate associate data, timely resolution of ...

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Ticket Operations Associate information

What are some common challenges faced by ticket operations associates during peak event seasons?

During peak event seasons, Ticket Operations Associates often encounter increased ticket volume, tight deadlines, and the need to resolve last-minute issues such as ticket discrepancies or system errors. Managing large crowds and ensuring a smooth ticketing process under pressure can be demanding. Effective communication with team members and adaptability are crucial for handling these challenges, as well as maintaining a positive customer experience despite the fast-paced environment.

What are the key skills and qualifications needed to thrive as a ticket operations associate?

To thrive as a Ticket Operations Associate, you need strong organizational skills, attention to detail, and experience with ticketing platforms, often supported by a high school diploma or equivalent. Familiarity with systems like Ticketmaster, Paciolan, or other box office software is typically required. Excellent customer service skills, effective communication, and the ability to work efficiently under pressure are crucial soft skills. These competencies ensure accurate ticket processing, positive customer experiences, and smooth event operations.

What is a ticket operations associate?

Ticket Operations Associates are professionals responsible for managing the sale and distribution of tickets for events, such as concerts, sports games, or theater performances. They handle ticket inventory, process orders, assist customers with ticketing issues, and ensure the accuracy of ticket records. These associates often work closely with event organizers, box office staff, and customers to deliver a smooth and efficient ticketing experience. Their role is vital in ensuring that ticket sales operations run smoothly and that customers receive excellent service.

What is the difference between Ticket Operations Associate vs Customer Service Representative?

AspectTicket Operations AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; familiarity with ticketing systemsHigh school diploma or equivalent; communication skills
Work EnvironmentEvent venues, transportation companies, ticketing platformsCall centers, retail, service centers
Industry UsageEntertainment, sports, transportationRetail, hospitality, telecom
Common Search IntentTicketing, event access, transportation bookingCustomer support, issue resolution

The Ticket Operations Associate primarily manages ticketing processes, ensuring smooth access for customers in entertainment or transportation sectors. Customer Service Representatives handle broader customer inquiries and support. While both roles require strong communication skills, Ticket Operations Associates focus more on ticket management systems, whereas Customer Service Representatives address a wider range of customer issues.

What are the most commonly searched types of Ticket Operations jobs in Maryland? The most popular types of Ticket Operations jobs in Maryland are:
What are popular job titles related to Ticket Operations Associate jobs in Maryland? For Ticket Operations Associate jobs in Maryland, the most frequently searched job titles are:
What job categories do people searching Ticket Operations Associate jobs in Maryland look for? The top searched job categories for Ticket Operations Associate jobs in Maryland are:
What cities in Maryland are hiring for Ticket Operations Associate jobs? Cities in Maryland with the most Ticket Operations Associate job openings:
Ticket Operations Associate jobs near you
Infographic showing various Ticket Operations Associate job openings in Maryland as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

Program Operations Coordinator

Compass Pointe Consulting

Laurel, MD • On-site

$35 - $40/hr

Contractor

Medical, Dental, Vision, Life, Retirement

Posted 7 days ago

Job description


The Program Operations Coordinator provides operational and administrative support to ensure the efficient execution of communications programs and projects. This role coordinates project workflows, tracks priorities and action items, manages documentation and meeting logistics, and supports Communications Strategists and Project Managers by maintaining organization, accountability, and timely delivery across the portfolio.
Job Responsibilities:
  • Assist Communications Strategists and Project Managers with incoming ticket submissions, compiling project status updates, and organizing Box project files.
  • Plan, organize, and provide logistics for meetings.
  • Attend program-level meetings, take notes and action items.
  • Track action items, leadership tasks, and administrative commitments to ensure timely execution and accountability.
  • Perform other duties as assigned to support successful communications project execution.

Basic Hiring Criteria:
  • Possess a High School diploma or equivalent.
  • Have three or more years of relevant administrative experience.
  • Are proficient in the Microsoft Office suite of software tools; specifically: Outlook, Word, Excel, and PowerPoint.
  • Possess strong verbal, written, and inter-personal communication skills.
  • Have strong time management and work organization and planning skills.
  • Are able to multi-task and prioritize effectively.
  • Are able to interact effectively with all levels of staff, work independently and as part of a team, proactively work to solve problems
  • independently, and are committed to helping others and the organization achieve goals.
  • Possess a positive work ethic that includes, takes initiative to solve problems, pays attention to detail, uses discretion and good judgment.

Desired Qualifications:
  • Possess an Associate's degree in a relevant field.
  • Have previous administrative experience within and are familiar with the organization, staff, sponsors, and programs.
  • Are familiar with policies, practices, and procedures, including travel, purchasing, budgeting, and security.
  • Are willing to work irregular hours to meet the business need of the group upon occasion.

We offer Medical, Dental, Vision, Basic Life, Short-Term Disability, Accident, Term Life, Whole Life, and 401k for all W2 Consultants. A benefit overview will be provided as requested.

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