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Ticket Operations Associate Jobs in Maryland (NOW HIRING)

Sila Services

Operations Manager

Beltsville, MD

... ticket, and technician utilization. * Use performance data to identify specific problems and ... Serve as a trusted operational partner to the General Manager or Associate Vice President. What We ...

Sila Services

Operations Manager

Beltsville, MD

$100K - $130K/yr

... ticket, and technician utilization. * Use performance data to identify specific problems and ... Serve as a trusted operational partner to the General Manager or Associate Vice President. What We ...

Sila Services

Operations Manager

Beltsville, MD · On-site

$100K - $130K/yr

... ticket, and technician utilization. * Use performance data to identify specific problems and ... Serve as a trusted operational partner to the General Manager or Associate Vice President. What We ...

Tjx

FT Big Ticket

Salisbury, MD

$15 - $15.50/hr

Adheres to all operational, merchandise, and loss prevention standards. May be cross-trained to ... Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care ...

Inovalon

Director, People Operations

Bowie, MD · On-site

This role oversees employee lifecycle administration, HR data management, case management, ticket processing, and service delivery operations, ensuring accurate associate data, timely resolution of ...

TJX Companies

FT Big Ticket

Salisbury, MD · On-site

$15 - $15.50/hr

Adheres to all operational, merchandise, and loss prevention standards. May be cross-trained to ... Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care ...

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All JobsTicket Operations Associate JobsTicket Operations Associate Jobs in Maryland

Ticket Operations Associate information

What is a ticket operations associate?

Ticket Operations Associates are professionals responsible for managing the sale and distribution of tickets for events, such as concerts, sports games, or theater performances. They handle ticket inventory, process orders, assist customers with ticketing issues, and ensure the accuracy of ticket records. These associates often work closely with event organizers, box office staff, and customers to deliver a smooth and efficient ticketing experience. Their role is vital in ensuring that ticket sales operations run smoothly and that customers receive excellent service.

What are the key skills and qualifications needed to thrive as a ticket operations associate?

To thrive as a Ticket Operations Associate, you need strong organizational skills, attention to detail, and experience with ticketing platforms, often supported by a high school diploma or equivalent. Familiarity with systems like Ticketmaster, Paciolan, or other box office software is typically required. Excellent customer service skills, effective communication, and the ability to work efficiently under pressure are crucial soft skills. These competencies ensure accurate ticket processing, positive customer experiences, and smooth event operations.

What are some common challenges faced by ticket operations associates during peak event seasons?

During peak event seasons, Ticket Operations Associates often encounter increased ticket volume, tight deadlines, and the need to resolve last-minute issues such as ticket discrepancies or system errors. Managing large crowds and ensuring a smooth ticketing process under pressure can be demanding. Effective communication with team members and adaptability are crucial for handling these challenges, as well as maintaining a positive customer experience despite the fast-paced environment.

What is the difference between Ticket Operations Associate vs Customer Service Representative?

AspectTicket Operations AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; familiarity with ticketing systemsHigh school diploma or equivalent; communication skills
Work EnvironmentEvent venues, transportation companies, ticketing platformsCall centers, retail, service centers
Industry UsageEntertainment, sports, transportationRetail, hospitality, telecom
Common Search IntentTicketing, event access, transportation bookingCustomer support, issue resolution

The Ticket Operations Associate primarily manages ticketing processes, ensuring smooth access for customers in entertainment or transportation sectors. Customer Service Representatives handle broader customer inquiries and support. While both roles require strong communication skills, Ticket Operations Associates focus more on ticket management systems, whereas Customer Service Representatives address a wider range of customer issues.

What are the most commonly searched types of Ticket Operations jobs in Maryland?

The most popular types of Ticket Operations jobs in Maryland are:

What are popular job titles related to Ticket Operations Associate jobs in Maryland?

For Ticket Operations Associate jobs in Maryland, the most frequently searched job titles are:

What job categories do people searching Ticket Operations Associate jobs in Maryland look for?

The top searched job categories for Ticket Operations Associate jobs in Maryland are:

What cities in Maryland are hiring for Ticket Operations Associate jobs?

Cities in Maryland with the most Ticket Operations Associate job openings:

Ticket Operations Associate jobs near you
Infographic showing various Ticket Operations Associate job openings in Maryland as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

Operational Support Associate

Montage Marketing Group

Rockville, MD • On-site, Remote

$26/hr

Part-time

Posted 8 days ago

Job description

Are you an experienced customer support professional with a strong background in ServiceNow? Are you known for professional, efficient, and proactive resolution of customer concerns and inquiries? Do you thrive in fast-paced, high-volume, team-oriented environments? Montage Marketing Group wants you!
Montage is looking for part-time Operational Support Desk Associates to support a federal government contract. These support roles ensure timely, professional, and participant-focused responses to grant research fellowship stakeholders in a ticketing system environment.
This is a part-time, remote position for those residing in: Virginia, Maryland, Washington D.C., Arizona, Delaware, Florida, Georgia, Illinois, New York, North Carolina, Texas, or West Virginia. The anticipated hourly rate for this role is $26.00.
About Montage Marketing Group
Montage Marketing Group is an award-winning marketing firm focused on making connections-and making a difference. Our people are innovators and co-creators, visionaries, and hard-working change makers. Our purpose is to make connections with people, to get them to stop and think, to feel and act. Proven experts in engagement, outreach, communication, event planning, and experiential design, we're a third party-certified woman business enterprise, and a member of the US Small Business Administration's 8(a) program.
Summary
The Operational Support Desk Associate is the first point of contact grant applicants, reviewers, and other parties engage with to resolve any application questions or concerns. This role is responsible for facilitating efficient evaluation of customer inquiries, resolving any knowledge-related questions, and referring grant applicants to the IT service desk for any technical issues. Adhering to prescribed scripts, templates, and approved communication copy, Operational Support Desk Associates deliver consistent, efficient responses in a production volume environment.
Responsibilities
Service Delivery
  • Serve as the first-line support for all public grant application and review process inquiries.
  • Demonstrate professional, respectful, and empathetic communication in evaluating and resolving customer inquiries.
  • Record and track all interactions and resolutions in ServiceNow for transparency, continuity, and reporting purposes.
  • Identify and escalate tickets that require specialized support to the appropriate Lead or internal IT team member, in alignment with established processes and policies.
  • Follow and comply with processing standard operating procedures.
  • Closely assesses ticket inquiries, paying close attention to specific details to ensure the proper canned response is provided, or necessary escalation workflow is followed.

Time Management
  • Demonstrates strong commitment to program SLAs by ensuring timely, high-quality resolution of tickets upon first contact.
  • Proactively communicates with Lead and Manager when ticketing volume challenges arise; takes personal ownership of efficient ticket resolution.
  • Knowledge Management
  • Continually builds knowledge and understanding of grant program and application process, leveraging all available resources to prioritize first contact resolution.
  • Identifies opportunities to improve existing knowledge base resources, operational workflows, and communicates suggestions to Lead and Manager.
  • Stays informed about changes to grant programs, application portals, or policies to ensure accurate and up-to-date support.

Team Orientation
  • Remains open and responsive to feedback and coaching from peers, Lead, Manager, and client team.
  • Exercises a team-orientation to workload, proactively seeking out additional ticketing assignments to balance volume and ensure team achievement of SLAs.
  • Coordinates with Lead, Manager, and internal client team to relay feedback and resolve systemic issues.
  • Support development of weekly reports outlining topics and types of inquiries information and timeliness of responses to the client.

Required Qualifications:
  • 1-3 years of experience in a virtual customer or client support environment.
  • Experience utilizing ticketing systems such as ServiceNow, Zendesk, or similar.
  • Excellent written communication skills.
  • Ability to obtain Public Trust with a federal government agency.

Preferred Qualifications:
  • Federal, state, or local government contracting experience.
  • Previous experience supporting higher education, educational grants, science, or technology-related fields.

Apply