Ticket Operations Assistant Jobs in Prairie View, TX

What You'll Do

As a People Operations Generalist, you'll partner closely with the People Operations Manager to drive the day-to-day execution of our People Operations function while helping build scalable systems, processes, and programs that support our growing team.

You'll serve as the primary point of contact for employee support, helping deliver an exceptional employee experience across the employee lifecycle-from onboarding and benefits administration to HR operations and People programs. This is an ideal role for someone who enjoys solving problems, creating structure, and making things run better every day.

You'll have a front-row seat to the People Operations function at Giga, helping shape the systems, processes, and employee experience that will support our next phase of growth.

Success in this role means creating an exceptional employee experience through operational excellence, while enabling the People Ops Manager to focus on building scalable programs, partnering with leaders, and driving the long-term strategy of the People Operations function.

This is a Houston-based role. We are an in-office culture-velocity matters when you're building physical infrastructure, and the best decisions happen in the room. You'll work onsite full-time, outside of our bi-weekly WFH Fridays.

You'll also travel periodically to our transformer manufacturing facility during onboarding weeks to co-facilitate Giga's two-day new hire onboarding program and give employees a firsthand understanding of how Giga builds the infrastructure powering AI.

Employee Lifecycle

• Coordinate and execute onboarding and offboarding to ensure an exceptional employee experience.
• Partner with the Talent team to seamlessly transition candidates into new hires and launch the onboarding process following offer acceptance.
• Co-facilitate Giga's two-day new hire onboarding program in Houston, including periodic travel to our transformer manufacturing facility during onboarding weeks.
• Process employee lifecycle changes, including promotions, transfers, manager changes, compensation updates, and offboarding.
• Maintain employee records, HRIS data, and personnel files with accuracy and confidentiality.

Employee Support & HR Operations

• Serve as the primary point of contact for employee questions submitted through a ticketing system.
• Manage the day-to-day People Operations ticket queue, ensuring timely responses, accurate documentation, and appropriate escalation when needed.
• Coordinate employee requests related to benefits, payroll, policies, leave administration, employment verification, HR documentation, and other People Operations services.
• Deliver exceptional employee support while maintaining confidentiality and a high level of customer service.

HR Operations

• Support benefits administration, life event changes, leave coordination, and employee documentation.
• Assist with HR compliance activities, audits, and personnel record management.
• Maintain accurate HR documentation and operational processes.
• Support implementation of new People programs, systems, and operational initiatives.
• Help build and maintain People Operations trackers, documentation, dashboards, and reporting.
• Identify opportunities to improve processes, automate workflows, and increase operational efficiency.

Cross-Functional Partnership

• Partner closely with the Talent team to ensure a seamless candidate-to-employee experience.
• Collaborate with Finance, IT, managers, and other business teams to support employee operations.
• Support company initiatives, employee programs, onboarding experiences, and People Operations projects.
• Escalate complex employee relations matters, policy questions, and sensitive employee issues to the People Ops Manager as appropriate.

• Bachelor's degree in Human Resources, Business Administration, or a related field (or equivalent practical experience).
• 2-5 years of experience in Human Resources or People Operations.
• Experience supporting multiple HR functions across the employee lifecycle.
• Experience working within an HRIS platform.
• Strong understanding of HR operations and employment law fundamentals.
• Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Strong written and verbal communication skills.
• Exceptional attention to detail and follow-through.
• Proficiency with Google Workspace, including Google Sheets and Docs.
• A service-oriented mindset with a passion for creating an outstanding employee experience.

• Experience in a high-growth startup environment.
• Experience with Rippling or another modern HRIS.
• Experience administering employee benefits and leave programs.
• Experience working within an HR ticketing or service delivery model.
• Experience building or improving People Operations processes.
• Experience creating dashboards, trackers, or operational reporting.
• SHRM-CP, PHR, or similar HR certification.