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Ticket Dispatcher Jobs (NOW HIRING)

Gervais Mechanical Services

Dispatcher

Fayville, MA · On-site

$20 - $22/hr

... all ticket information is entered in the computer correctly. Responsibilities will also include creating dispatch numbers for all parts ordered, following up on part orders, and scheduling ...

Palmetto Technology Group (PTG)

Dispatcher

Savannah, GA · On-site

... ticket documentation and agreement selection • Document internal processes and procedures related to duties and responsibilities Qualifications : Required : • Strong attention to Detail • ...

Eanes Heating & Air Conditioning

Dispatcher

Clemmons, NC · On-site

$17 - $22/hr

... all ticket information is entered in the computer correctly. Responsibilities will also include creating dispatch numbers for all parts ordered, following up on part orders, and scheduling ...

HARP Home Services

Dispatcher

Windsor, CT · On-site

$19 - $22/hr

... ticket information is entered in the computer correctly. Responsibilities will also include rescheduling appointments, creating dispatch numbers for all parts ordered, following up on part orders ...

Mesa Energy Systems, Inc.

Dispatcher I

Bakersfield, CA

$29 - $34/hr

Dispatch techs on previously scheduled maintenance and service calls. Verify times and job status ... Research may include checking on vendor invoices and relevant service ticket information. Keep ...

GFL Environmental

Dispatcher

Kansas City, MO

The dispatcher will uses GFL proprietary software to enter ticket information and track productivity. This position can work out of our Harrisonville, MO or Kansas City, MO office. Key ...

Mesa Energy Systems, Inc.

Dispatcher I

Bakersfield, CA · On-site

$29 - $34/hr

Research may include checking on vendor invoices and relevant service ticket information. • Keep ... dispatch. • Assist other dispatchers by handling phone/radio overflow when necessary. Cover ...

Apollo Mechanical Contractors

Service Dispatcher

Kennewick, WA · On-site

$18.75 - $25/hr

... ticket. • Process weekly timecards. • Take customer payments over the phone. • Other duties ... dispatching or project management or equivalent combination of education and experience All ...

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How much do ticket dispatcher jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for ticket dispatcher in the United States is $22.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $23.80 per hour, depending on experience, location, and employer.

What is a ticket dispatcher?

Ticket Dispatchers are professionals responsible for receiving, prioritizing, and assigning service requests or tickets to the appropriate personnel or departments. They act as a central point of communication between customers or clients and service teams, ensuring that issues are addressed promptly and efficiently. Ticket Dispatchers often use specialized software to track the status of tickets and maintain records of all communications and resolutions. Their role is essential in industries like transportation, IT support, maintenance, and emergency services, where quick and accurate response to requests is crucial.

What disqualifies you from being a ticket dispatcher?

Disqualifications for a ticket dispatcher typically include a criminal record, especially involving theft or violence, poor communication skills, lack of a valid driver's license if required, and inability to work flexible hours or shifts. Additionally, failing background checks or drug tests can also disqualify candidates from this role.

How does a ticket dispatcher typically collaborate with field technicians to resolve service requests efficiently?

A Ticket Dispatcher works closely with field technicians by assigning service tickets based on technician availability, skill set, and location. Regular communication is key—dispatchers must provide technicians with clear instructions, update them on any changes, and ensure they have the necessary resources to complete their tasks. Successful dispatchers also monitor progress and follow up to address any issues that arise, helping maintain smooth operations and timely service for clients. This collaborative approach fosters teamwork and ensures customer requests are handled promptly and professionally.

What is the difference between Ticket Dispatcher vs Bus Driver?

AspectTicket DispatcherBus Driver
Required CredentialsHigh school diploma or equivalent; may need dispatching certificationsCommercial driver's license (CDL)
Work EnvironmentDispatch centers, offices, or control roomsOn the road, bus terminals, and routes
Employer & IndustryPublic transit agencies, transportation companiesPublic transit agencies, private bus companies
Primary ResponsibilitiesCoordinate and assign bus or vehicle dispatches, communicate with driversTransport passengers safely along designated routes

While both roles are integral to public transportation, Ticket Dispatchers focus on coordinating vehicle schedules and communication, whereas Bus Drivers are responsible for operating vehicles and ensuring passenger safety. The roles often work closely but require different certifications and work environments.

Is it hard to get hired as a ticket dispatcher?

Getting hired as a ticket dispatcher can vary depending on the employer and location, but generally requires good communication skills, attention to detail, and sometimes prior experience or a relevant certification. The job often involves working in a fast-paced environment and may require availability during irregular hours. Competition can be moderate, but demonstrating reliability and knowledge of dispatching tools can improve chances of employment.

What are the key skills and qualifications needed to thrive as a ticket dispatcher?

To thrive as a Ticket Dispatcher, you need excellent organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with dispatching software, ticketing systems, and basic office applications like Microsoft Office is typically required. Strong communication, problem-solving abilities, and the capacity to remain calm under pressure are crucial soft skills. These competencies ensure efficient coordination, timely ticket resolution, and high customer satisfaction in fast-paced environments.
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What job categories do people searching Ticket Dispatcher jobs look for?

The top searched job categories for Ticket Dispatcher jobs are:

Ticket Dispatcher jobs near you
Infographic showing various Ticket Dispatcher job openings in the United States as of August 2026, with employment types broken down into 70% Full Time, 23% Part Time, 1% Temporary, 5% Contract, and 1% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $45,823 per year, or $22 per hour.

Dispatcher

Gervais Mechanical Services

Fayville, MA • On-site

$20 - $22/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

Job description

Gervais Mechanical Services, a dynamic, rapidly-growing HVAC and Plumbing company, is growing again! We are seeking a highly skilled Dispatcher to join our team at our Auburn, MA location.Our associates are our most important resource. They provide the sole source for our ability to meet our customer's needs. We have set high standards for job qualification and job performance. Our associates must have strong skills and a willingness to learn and grow. We will provide training in a positive environment in which these skills can grow and expand. You must have a positive attitude, a smile in your voice and a willingness to help as we pride ourselves on the service we provide to our customers.This position is responsible for scheduling and dispatching HVAC Service and Plumbing Technicians by reviewing and optimizing routes, answering incoming phone calls (existing customers), providing exceptional customer service and making sure all ticket information is entered in the computer correctly. Responsibilities will also include creating dispatch numbers for all parts ordered, following up on part orders, and scheduling appointments for part installation.Enjoy a fun, family oriented work environment where your effort is recognized and greatly appreciated. Join a company who values each customer and each employee, and where each department is committed to providing exceptional service through strong teamwork. You will be given an opportunity to grow professionally, personally and financially. We offer a competitive salary, an impressive monthly bonus plan, incentive plans and many other family-oriented benefits. Medical, dental, vision, paid vacation, paid holidays and 401(k) plan with employer match are additional benefits offered. To be successful in this role, you must possess: • A minimum of two years office/customer service experience (dispatch experience is preferred) • A professional appearance • Excellent interpersonal skills with the ability to interact with all types of customers • Strong customer service attitude. • Able to plan and schedule work rather than just react. • Able to "think on your feet" to provide customers with needed information for their specific installation or repair. • Ability to work as part of a team. • Strong computer skills with a good knowledge of Microsoft office and ability to learn customer service management and scheduling / dispatch software.
Job Posted by ApplicantPro