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Ticket Dispatcher Jobs (NOW HIRING)

... all ticket information is entered in the computer correctly. Responsibilities will also include creating dispatch numbers for all parts ordered, following up on part orders, and scheduling ...

... all ticket information is entered in the computer correctly. Responsibilities will also include creating dispatch numbers for all parts ordered, following up on part orders, and scheduling ...

... all ticket information is entered in the computer correctly. Responsibilities will also include creating dispatch numbers for all parts ordered, following up on part orders, and scheduling ...

... all ticket information is entered in the computer correctly. Responsibilities will also include creating dispatch numbers for all parts ordered, following up on part orders, and scheduling ...

... all ticket information is entered in the computer correctly. Responsibilities will also include creating dispatch numbers for all parts ordered, following up on part orders, and scheduling ...

Dispatcher

Northampton, MA · On-site

$18 - $22/hr

... all ticket information is entered in the computer correctly. Responsibilities will also include creating dispatch numbers for all parts ordered, following up on part orders, and scheduling ...

Dispatcher

Becket, MA · On-site

$18 - $22/hr

... all ticket information is entered in the computer correctly. Responsibilities will also include creating dispatch numbers for all parts ordered, following up on part orders, and scheduling ...

Dispatcher

Springfield, MA · On-site

$18 - $22/hr

... all ticket information is entered in the computer correctly. Responsibilities will also include creating dispatch numbers for all parts ordered, following up on part orders, and scheduling ...

Dispatcher

Sturbridge, MA · On-site

$18 - $22/hr

... all ticket information is entered in the computer correctly. Responsibilities will also include creating dispatch numbers for all parts ordered, following up on part orders, and scheduling ...

Dispatcher

Cary, NC · On-site

$18.50/hr

Responsible for every ticket (delivery, pick-up, service) daily, create sensible routes for each ... Dispatcher FLSA Classification: Non-Exempt * Department: Operations Rev Date: 05/20 * Reports To:

Help drive average ticket and conversion rates by placing the right tech on the right call * Handle high call volume and problem-solve on the fly What We're Looking For * 2+ years of dispatching ...

Help drive average ticket and conversion rates by placing the right tech on the right call * Handle high call volume and problem-solve on the fly What We're Looking For * 2+ years of dispatching ...

Responsible for every ticket (delivery, pick-up, service) daily, create sensible routes for each ... Dispatcher FLSA Classification: Non-Exempt * Department: Operations Rev Date: 05/20 * Reports To:

What You'll Do Ticket Management & Dispatch * Monitor incoming support requests via email, phone, and automated alerts * Create, categorize, and prioritize tickets in our ticketing system * Assign ...

Dispatcher

King Of Prussia, PA · On-site

$50K - $55K/yr

Help drive average ticket and conversion rates by placing the right tech on the right call * Handle high call volume and problem-solve on the fly What We're Looking For * 2+ years of dispatching ...

IT Dispatcher

Charlottesville, VA · On-site

$45K - $55K/yr

What You'll Do Ticket Management & Dispatch * Monitor incoming support requests via email, phone, and automated alerts * Create, categorize, and prioritize tickets in our ticketing system * Assign ...

Perform ticket fulfilment for both product and technical dispatch * Fulfill program requirements * Be able to anticipate risks, provide solutions, and provide day-to-day dispatch functions * Input ...

IT Dispatcher

Charlottesville, VA · On-site

$45K - $55K/yr

What You'll Do Ticket Management & Dispatch * Monitor incoming support requests via email, phone, and automated alerts * Create, categorize, and prioritize tickets in our ticketing system * Assign ...

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Ticket Dispatcher information

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$11

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$33

How much do ticket dispatcher jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for ticket dispatcher in the United States is $22.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $23.80 per hour, depending on experience, location, and employer.

What are Ticket Dispatchers?

Ticket Dispatchers are professionals responsible for receiving, prioritizing, and assigning service requests or tickets to the appropriate personnel or departments. They act as a central point of communication between customers or clients and service teams, ensuring that issues are addressed promptly and efficiently. Ticket Dispatchers often use specialized software to track the status of tickets and maintain records of all communications and resolutions. Their role is essential in industries like transportation, IT support, maintenance, and emergency services, where quick and accurate response to requests is crucial.

How does a Ticket Dispatcher typically collaborate with field technicians to resolve service requests efficiently?

A Ticket Dispatcher works closely with field technicians by assigning service tickets based on technician availability, skill set, and location. Regular communication is key—dispatchers must provide technicians with clear instructions, update them on any changes, and ensure they have the necessary resources to complete their tasks. Successful dispatchers also monitor progress and follow up to address any issues that arise, helping maintain smooth operations and timely service for clients. This collaborative approach fosters teamwork and ensures customer requests are handled promptly and professionally.

How much is the salary of a dispatcher?

The average salary of a ticket dispatcher varies by location and experience but typically ranges from $30,000 to $50,000 per year. Entry-level dispatchers may earn closer to the lower end, while experienced professionals or those working in high-demand areas can earn higher wages. Many dispatchers also receive benefits such as health insurance and paid time off.

What is the highest paid dispatcher per hour?

The highest paid dispatchers are often those working in specialized industries such as aviation, emergency services, or logistics, with hourly rates reaching up to $30 to $40 or more. Factors like experience, certifications, and geographic location can influence pay, and some dispatchers in high-demand fields may earn higher wages due to the critical nature of their work.

What is the role of a ticket dispatcher?

A ticket dispatcher is responsible for managing and assigning service requests or work orders to appropriate personnel, often in transportation, maintenance, or emergency services. They use communication tools like radios or computer systems to coordinate schedules, track progress, and ensure timely response to requests.

What is the difference between Ticket Dispatcher vs Bus Driver?

AspectTicket DispatcherBus Driver
Required CredentialsHigh school diploma or equivalent; may need dispatching certificationsCommercial driver's license (CDL)
Work EnvironmentDispatch centers, offices, or control roomsOn the road, bus terminals, and routes
Employer & IndustryPublic transit agencies, transportation companiesPublic transit agencies, private bus companies
Primary ResponsibilitiesCoordinate and assign bus or vehicle dispatches, communicate with driversTransport passengers safely along designated routes

While both roles are integral to public transportation, Ticket Dispatchers focus on coordinating vehicle schedules and communication, whereas Bus Drivers are responsible for operating vehicles and ensuring passenger safety. The roles often work closely but require different certifications and work environments.

What are the key skills and qualifications needed to thrive as a Ticket Dispatcher, and why are they important?

To thrive as a Ticket Dispatcher, you need excellent organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with dispatching software, ticketing systems, and basic office applications like Microsoft Office is typically required. Strong communication, problem-solving abilities, and the capacity to remain calm under pressure are crucial soft skills. These competencies ensure efficient coordination, timely ticket resolution, and high customer satisfaction in fast-paced environments.

Is it hard to get hired as a dispatcher?

Getting hired as a ticket dispatcher typically requires good organizational skills, attention to detail, and the ability to handle multiple tasks efficiently. Employers often look for previous experience in dispatching or related roles, and some positions may require certification or knowledge of dispatch software. The hiring process can vary depending on the company and industry, but strong communication skills and reliability are key factors.
More about Ticket Dispatcher jobs
What states have the most Ticket Dispatcher jobs? States with the most job openings for Ticket Dispatcher jobs include:
What job categories do people searching Ticket Dispatcher jobs look for? The top searched job categories for Ticket Dispatcher jobs are:
Dispatcher

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago


Horizon Services rating

6.7

Company rating: 6.7 out of 10

Based on 16 frontline employees who took The Breakroom Quiz


Job description

Horizon Services, a dynamic, rapidly-growing HVAC and Plumbing company, is growing again! We are seeking a highly skilled Customer Service Coordinator/ Dispatcher to join our team at our Windsor Mill, MD location.

We are seeking someone to work Tuesday-Saturday; Tuesday-Friday: 8 am - 4 pm, Saturday: 7 am - 3 pm

Our associates are our most important resource. They provide the sole source for our ability to meet our customer's needs. We have set high standards for job qualification and job performance. Our associates must have strong skills and a willingness to learn and grow. We will provide training in a positive environment in which these skills can grow and expand. You must have a positive attitude, a smile in your voice and a willingness to help as we pride ourselves on the service we provide to our customers.
This position is responsible for scheduling and dispatching HVAC Service and Plumbing Technicians by reviewing and optimizing routes, answering incoming phone calls (existing customers), providing exceptional customer service and making sure all ticket information is entered in the computer correctly. Responsibilities will also include creating dispatch numbers for all parts ordered, following up on part orders, and scheduling appointments for part installation.
Enjoy a fun, family oriented work environment where your effort is recognized and greatly appreciated. Join a company who values each customer and each employee, and where each department is committed to providing exceptional service through strong teamwork. You will be given an opportunity to grow professionally, personally and financially.
We offer a very competitive salary, an impressive monthly bonus plan, incentive plans and many other family-oriented benefits. Medical, dental, vision, prescription drug coverage, company supplied life insurance, paid vacation, paid holidays and 401(k) plan with employer match are additional benefits offered.
To be successful in this role, you must possess:

a minimum of two years office/customer service experience (dispatch experience is preferred)

A professional appearance

Excellent interpersonal skills with the ability to interact with all types of customers Strong customer service attitude.

Able to plan and schedule work rather than just react.

Able to "think on your feet" to provide customers with needed information for their specific installation or repair.

Ability to work as part of a team.

Strong computer skills with a good knowledge of Microsoft office and ability to learn customer service management and scheduling / dispatch software.


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