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Ticket Dispatcher Jobs (NOW HIRING)

Stefanini Group

Sr. Helpdesk Technician

Madison Heights, MI · On-site

$18.50 - $25/hr

Ticket Dispatcher - Responsible in distributing tickets in the queue and checking ageing tickets. * Process P1/P2 tickets - Issue that needs immediate assistance * Minimum of completed two (2) years ...

Stefanini Group

Sr. Helpdesk Technician

Madison Heights, MI · On-site

$18.50 - $25/hr

Ticket Dispatcher - Responsible in distributing tickets in the queue and checking ageing tickets. * Process P1/P2 tickets - Issue that needs immediate assistance * Minimum of completed two (2) years ...

Stefanini Group

Sr. Helpdesk Technician

Madison Heights, MI · On-site

$18.50 - $25/hr

Ticket Dispatcher - Responsible in distributing tickets in the queue and checking ageing tickets. * Process P1/P2 tickets - Issue that needs immediate assistance Job Requirements Details: * Minimum ...

Stefanini Group

Sr. Helpdesk Technician

Madison Heights, MI · On-site

$18.50 - $25/hr

Ticket Dispatcher - Responsible in distributing tickets in the queue and checking ageing tickets. * Process P1/P2 tickets - Issue that needs immediate assistance * Minimum of completed two (2) years ...

Palmetto Technology Group

Dispatcher

Savannah, GA · On-site

$17.25 - $23/hr

JOB TITLE: IT Service Desk Dispatch Coordinator JOB SUMMARY: Responsible for managing incoming ... Real-time Ticketing 100% SLA Response Score Ticket Quality Assurance score > 95% Personal CSAT ...

Courser

Dispatcher

Savannah, GA · On-site

$17.25 - $23/hr

JOB TITLE: IT Service Desk Dispatch Coordinator JOB SUMMARY: Responsible for managing incoming ... Real-time Ticketing 100% SLA Response Score Ticket Quality Assurance score > 95% Personal CSAT ...

Courser

Dispatcher

Savannah, GA · On-site

$17.25 - $23/hr

JOB TITLE: IT Service Desk Dispatch Coordinator JOB SUMMARY: Responsible for managing incoming ... Real-time Ticketing 100% SLA Response Score Ticket Quality Assurance score > 95% Personal CSAT ...

Allied Universal

Telecom Dispatcher

Glendale Heights, IL · On-site

$20 - $25/hr

The Dispatcher will work as a troubleshooter, repairer, and maintenance personnel for normal and ... Track and close out each location ticket; enter information into ticket management software

Allied Universal

Telecom Dispatcher

Chicago, IL · On-site

$20 - $25/hr

The Dispatcher will work as a troubleshooter, repairer, and maintenance personnel for normal and ... Track and close out each location ticket; enter information into ticket management software

Allied Universal

Telecom Dispatcher

Glendale Heights, IL · On-site

$20 - $25/hr

The Dispatcher will work as a troubleshooter, repairer, and maintenance personnel for normal and ... Track and close out each location ticket; enter information into ticket management software

Farren International

Dispatcher

Ledgewood, NJ

The dispatcher's job is to schedule drivers to pick-up or deliver loads to customers or vendors ... Ensure that every ticket or forms released or made by the Ordering Unit conform with clients order ...

Farren International

Dispatcher

Ledgewood, NJ · On-site

The dispatcher's job is to schedule drivers to pick-up or deliver loads to customers or vendors ... Ensure that every ticket or forms released or made by the Ordering Unit conform with clients order ...

Syntricate Technologies

ServiceNow SDET

Irving, TX · On-site

$50.25 - $69/hr

Expertise in Telecom Ticket dispatching and Monitoring • Understanding on Outage Issue tracking (Ticket ) and maintenance knowledge • Maintaining, testing and implementing disaster recovery ...

GFL Environmental

Dispatcher

Orlando, FL · On-site

The dispatcher will uses GFL proprietary software to enter ticket information and track productivity. Location: 1263 W Landstreet RD Orlando FL Schedule: Full-Time | Flexible Shift Options: 7:00 AM ...

Premier Networx, Inc.

Service Desk Dispatcher

Augusta, GA · On-site

$17.50 - $23.25/hr

Maintain accurate ticket notes and escalate issues or scheduling conflicts as needed * Keep clients ... Experience and Qualifications * 1 year of work directly in dispatch, coordination, or 2 years of ...

Premier Networx, Inc.

Service Desk Dispatcher

Augusta, GA · On-site

$17.50 - $23.25/hr

Maintain accurate ticket notes and escalate issues or scheduling conflicts as needed * Keep clients ... Experience and Qualifications * 1 year of work directly in dispatch, coordination, or 2 years of ...

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Ticket Dispatcher information

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$11

$22

$33

How much do ticket dispatcher jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for ticket dispatcher in the United States is $22.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $23.80 per hour, depending on experience, location, and employer.

What is a ticket dispatcher?

Ticket Dispatchers are professionals responsible for receiving, prioritizing, and assigning service requests or tickets to the appropriate personnel or departments. They act as a central point of communication between customers or clients and service teams, ensuring that issues are addressed promptly and efficiently. Ticket Dispatchers often use specialized software to track the status of tickets and maintain records of all communications and resolutions. Their role is essential in industries like transportation, IT support, maintenance, and emergency services, where quick and accurate response to requests is crucial.

What are the key skills and qualifications needed to thrive as a ticket dispatcher?

To thrive as a Ticket Dispatcher, you need excellent organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with dispatching software, ticketing systems, and basic office applications like Microsoft Office is typically required. Strong communication, problem-solving abilities, and the capacity to remain calm under pressure are crucial soft skills. These competencies ensure efficient coordination, timely ticket resolution, and high customer satisfaction in fast-paced environments.

How does a ticket dispatcher typically collaborate with field technicians to resolve service requests efficiently?

A Ticket Dispatcher works closely with field technicians by assigning service tickets based on technician availability, skill set, and location. Regular communication is key—dispatchers must provide technicians with clear instructions, update them on any changes, and ensure they have the necessary resources to complete their tasks. Successful dispatchers also monitor progress and follow up to address any issues that arise, helping maintain smooth operations and timely service for clients. This collaborative approach fosters teamwork and ensures customer requests are handled promptly and professionally.

What is the difference between Ticket Dispatcher vs Bus Driver?

AspectTicket DispatcherBus Driver
Required CredentialsHigh school diploma or equivalent; may need dispatching certificationsCommercial driver's license (CDL)
Work EnvironmentDispatch centers, offices, or control roomsOn the road, bus terminals, and routes
Employer & IndustryPublic transit agencies, transportation companiesPublic transit agencies, private bus companies
Primary ResponsibilitiesCoordinate and assign bus or vehicle dispatches, communicate with driversTransport passengers safely along designated routes

While both roles are integral to public transportation, Ticket Dispatchers focus on coordinating vehicle schedules and communication, whereas Bus Drivers are responsible for operating vehicles and ensuring passenger safety. The roles often work closely but require different certifications and work environments.

Is it hard to get hired as a ticket dispatcher?

Getting hired as a ticket dispatcher can vary depending on the employer and location, but generally requires good communication skills, attention to detail, and sometimes prior experience or a relevant certification. The job often involves working in a fast-paced environment and may require availability during irregular hours. Competition can be moderate, and having knowledge of dispatch software can improve chances of employment.
More about Ticket Dispatcher jobs

What states have the most Ticket Dispatcher jobs?

States with the most job openings for Ticket Dispatcher jobs include:

What job categories do people searching Ticket Dispatcher jobs look for?

The top searched job categories for Ticket Dispatcher jobs are:

Ticket Dispatcher jobs near you
Infographic showing various Ticket Dispatcher job openings in the United States as of August 2026, with employment types broken down into 72% Full Time, 24% Part Time, 1% Temporary, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $45,823 per year, or $22 per hour.

Sr. Helpdesk Technician

Stefanini Group

Madison Heights, MI • On-site

$18.50 - $25/hr

Full-time

Posted 19 days ago

Job description

***This position is open to someone located in the Metro Detroit Area who is able work in a hybrid capacity. This employee will be expected to spend 3 days per week on the client site. Monday-Weds or Tues-Thurs. Training will be 2 to 3 weeks all on site in Troy, MI. (also where the ongoing office days will be.) This is a great opportunity for a seasoned helpdesk or field service agent to move into a role with more responsibility. Much of your work will be off phone, and aiding leadership with projects, distributing workloads and completing off phone work such as tasks or web submits.***

  • Provide professional end-user support via telephone, email or web submits.
  • Provide restorative or maintenance actions to resolve end-user problems.
  • Responds to end-user problems based on standard procedures.
  • Track incidents and calls, including but not limited to, entering data into the database timely and accurately.
  • Ticket Dispatcher - Responsible in distributing tickets in the queue and checking ageing tickets.
  • Process P1/P2 tickets - Issue that needs immediate assistance


  • Minimum of completed two (2) years in college or has finished a Diploma/Certificate course.
  • Must have at least 2 years Technical Support experience
  • Excellent in oral and written English communication.
  • Excellent customer service skills.
  • Must consistently meet or exceed the required performance criteria.
  • Able and willing to make several calls a day when necessary.
  • Familiarity and good working knowledge in PC hardware and software troubleshooting.
  • Prior Software Application support (e.g. Outlook, etc.) experience is a plus.
  • Prior BPO experience in Technical Support is a plus.
  • Familiarity with ticketing system, a strong advantage.
  • Shift flexibility and schedule adherence are required for the position.

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Education:OtherEmployment Type: FULL_TIME

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