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Ticket Dispatcher Jobs (NOW HIRING)

Courser

Dispatcher

Savannah, GA · On-site

$17.25 - $23/hr

JOB TITLE: IT Service Desk Dispatch Coordinator JOB SUMMARY: Responsible for managing incoming ... Real-time Ticketing 100% SLA Response Score Ticket Quality Assurance score > 95% Personal CSAT ...

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Palmetto Technology Group

Dispatcher

Savannah, GA · On-site

$17.25 - $23/hr

JOB TITLE: IT Service Desk Dispatch Coordinator JOB SUMMARY: Responsible for managing incoming ... Real-time Ticketing 100% SLA Response Score Ticket Quality Assurance score > 95% Personal CSAT ...

Farren International

Dispatcher

Ledgewood, NJ · On-site

The dispatcher's job is to schedule drivers to pick-up or deliver loads to customers or vendors ... Ensure that every ticket or forms released or made by the Ordering Unit conform with clients order ...

Farren International

Dispatcher

Ledgewood, NJ

The dispatcher's job is to schedule drivers to pick-up or deliver loads to customers or vendors ... Ensure that every ticket or forms released or made by the Ordering Unit conform with clients order ...

Courser

Dispatcher

Savannah, GA · On-site

... ticket documentation and agreement selection • Document internal processes and procedures related to duties and responsibilities Qualifications : Required : • Strong attention to Detail • ...

Palmetto Technology Group (PTG)

Dispatcher

Savannah, GA · On-site

... ticket documentation and agreement selection • Document internal processes and procedures related to duties and responsibilities Qualifications : Required : • Strong attention to Detail • ...

Hurley & David

Dispatcher

Springfield, MA · On-site

$18 - $22/hr

... all ticket information is entered in the computer correctly. Responsibilities will also include creating dispatch numbers for all parts ordered, following up on part orders, and scheduling ...

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HARP Home Services

Dispatcher

Meriden, CT · On-site

$19 - $22/hr

... ticket information is entered in the computer correctly. Responsibilities will also include rescheduling appointments, creating dispatch numbers for all parts ordered, following up on part orders ...

Harp Home Services

Dispatcher

Windsor, CT

... ticket information is entered in the computer correctly. Responsibilities will also include rescheduling appointments, creating dispatch numbers for all parts ordered, following up on part orders ...

HARP Home Services

Dispatcher

Norwalk, CT · On-site

$19 - $22/hr

... ticket information is entered in the computer correctly. Responsibilities will also include rescheduling appointments, creating dispatch numbers for all parts ordered, following up on part orders ...

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Gervais Mechanical Services

Dispatcher

Webster, MA · On-site

$20 - $22/hr

... all ticket information is entered in the computer correctly. Responsibilities will also include creating dispatch numbers for all parts ordered, following up on part orders, and scheduling ...

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Gervais Mechanical Services

Dispatcher

Fayville, MA · On-site

$20 - $22/hr

... all ticket information is entered in the computer correctly. Responsibilities will also include creating dispatch numbers for all parts ordered, following up on part orders, and scheduling ...

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Gervais Mechanical Services

Dispatcher

Auburn, MA · On-site

$20 - $22/hr

... all ticket information is entered in the computer correctly. Responsibilities will also include creating dispatch numbers for all parts ordered, following up on part orders, and scheduling ...

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Hurley & David

Dispatcher

Sturbridge, MA · On-site

$18 - $22/hr

... all ticket information is entered in the computer correctly. Responsibilities will also include creating dispatch numbers for all parts ordered, following up on part orders, and scheduling ...

HARP Home Services

Dispatcher

Norwalk, CT · On-site

$19 - $22/hr

... ticket information is entered in the computer correctly. Responsibilities will also include rescheduling appointments, creating dispatch numbers for all parts ordered, following up on part orders ...

Hurley & David

Dispatcher

Pittsfield, MA · On-site

$18 - $22/hr

... all ticket information is entered in the computer correctly. Responsibilities will also include creating dispatch numbers for all parts ordered, following up on part orders, and scheduling ...

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Ticket Dispatcher information

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$11

$22

$33

How much do ticket dispatcher jobs pay per hour?

As of Jul 5, 2026, the average hourly pay for ticket dispatcher in the United States is $22.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $23.80 per hour, depending on experience, location, and employer.

What are Ticket Dispatchers?

Ticket Dispatchers are professionals responsible for receiving, prioritizing, and assigning service requests or tickets to the appropriate personnel or departments. They act as a central point of communication between customers or clients and service teams, ensuring that issues are addressed promptly and efficiently. Ticket Dispatchers often use specialized software to track the status of tickets and maintain records of all communications and resolutions. Their role is essential in industries like transportation, IT support, maintenance, and emergency services, where quick and accurate response to requests is crucial.

How does a Ticket Dispatcher typically collaborate with field technicians to resolve service requests efficiently?

A Ticket Dispatcher works closely with field technicians by assigning service tickets based on technician availability, skill set, and location. Regular communication is key—dispatchers must provide technicians with clear instructions, update them on any changes, and ensure they have the necessary resources to complete their tasks. Successful dispatchers also monitor progress and follow up to address any issues that arise, helping maintain smooth operations and timely service for clients. This collaborative approach fosters teamwork and ensures customer requests are handled promptly and professionally.

What is the role of a ticket dispatcher?

A ticket dispatcher is responsible for managing and assigning service requests or work orders to appropriate personnel, often in transportation, maintenance, or emergency services. They use communication tools like radios or computer systems to coordinate schedules, track progress, and ensure timely response to customer or operational needs.

What is the difference between Ticket Dispatcher vs Bus Driver?

AspectTicket DispatcherBus Driver
Required CredentialsHigh school diploma or equivalent; may need dispatching certificationsCommercial driver's license (CDL)
Work EnvironmentDispatch centers, offices, or control roomsOn the road, bus terminals, and routes
Employer & IndustryPublic transit agencies, transportation companiesPublic transit agencies, private bus companies
Primary ResponsibilitiesCoordinate and assign bus or vehicle dispatches, communicate with driversTransport passengers safely along designated routes

While both roles are integral to public transportation, Ticket Dispatchers focus on coordinating vehicle schedules and communication, whereas Bus Drivers are responsible for operating vehicles and ensuring passenger safety. The roles often work closely but require different certifications and work environments.

What are the key skills and qualifications needed to thrive as a Ticket Dispatcher, and why are they important?

To thrive as a Ticket Dispatcher, you need excellent organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with dispatching software, ticketing systems, and basic office applications like Microsoft Office is typically required. Strong communication, problem-solving abilities, and the capacity to remain calm under pressure are crucial soft skills. These competencies ensure efficient coordination, timely ticket resolution, and high customer satisfaction in fast-paced environments.

How much does a dispatcher earn?

A ticket dispatcher typically earns between $30,000 and $50,000 annually, depending on experience, location, and the industry. Some dispatchers may earn additional pay through overtime or shift differentials, especially in transportation or emergency services environments.

Is it hard to get hired as a dispatcher?

Getting hired as a ticket dispatcher typically requires good organizational skills, communication abilities, and sometimes prior experience or certification in transportation or logistics. The hiring process can vary depending on the employer and location, but generally involves interviews and background checks. Entry-level positions may be easier to obtain, while specialized roles may require additional training or experience.

What is the highest paid dispatcher?

The highest paid dispatchers are often those working in specialized industries such as airline, emergency services, or freight transportation, with salaries exceeding $70,000 annually. Factors influencing pay include experience, certifications, and the complexity of the dispatching environment.
More about Ticket Dispatcher jobs
What states have the most Ticket Dispatcher jobs? States with the most job openings for Ticket Dispatcher jobs include:
What job categories do people searching Ticket Dispatcher jobs look for? The top searched job categories for Ticket Dispatcher jobs are:
Ticket Dispatcher jobs near you
Infographic showing various Ticket Dispatcher job openings in the United States as of June 2026, with employment types broken down into 69% Full Time, 24% Part Time, 1% Temporary, and 6% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $45,823 per year, or $22 per hour.
Help Desk Dispatcher

Help Desk Dispatcher

Donnellon McCarthy Enterprises

Cleveland, OH

$35K - $45K/yr

Full-time

Posted 10 days ago

Job description

Role Purpose
The Help Desk Dispatcher is responsible for managing the flow of service requests through the help desk and ensuring tickets are assigned, prioritized, and routed appropriately. This role serves as the central coordination point for incoming support activity and helps keep service delivery organized, efficient, and responsive.
The Help Desk Dispatcher plays a key role in supporting technicians, engineers, clients, and internal teams by making sure work is moving to the right resources at the right time. This position helps maintain service quality by monitoring queues, coordinating schedules, identifying delays, and ensuring communication is clear across the service process.
This role works closely with the Help Desk team, Project teams, IT Operations Manager, and other cross-functional departments to support SLA performance, technician utilization, and overall client experience.
Core Areas of Responsibility
1. Ticket Intake and Dispatch Coordination
  • Monitor incoming tickets, alerts, calls, and service requests throughout the day.
  • Assign tickets to the appropriate technician, engineer, or team based on priority, skillset, location, workload, and urgency.
  • Ensure tickets are properly categorized, prioritized, and assigned according to internal processes and service expectations.
  • Reassign work when needed to keep service moving efficiently.
  • Help ensure no tickets are left unassigned, overlooked, or delayed without visibility.
2. Queue Management
  • Maintain active oversight of service boards, ticket queues, and dispatch workflows.
  • Monitor ticket aging, response times, and backlog levels to help support SLA compliance.
  • Escalate concerns when queues are overloaded, response times are slipping, or ticket ownership is unclear.
  • Help balance technician workloads to improve efficiency and service consistency.
  • Identify tickets that require immediate attention and make sure they are routed appropriately.
3. Scheduling and Resource Coordination
  • Coordinate technician schedules for on-site visits, remote support, field work, and follow-up appointments as needed.
  • Assist with dispatching resources across multiple locations and service areas.
  • Work with service leadership to ensure proper coverage and alignment of technical resources.
  • Help coordinate scheduling changes caused by urgent tickets, client needs, absences, or shifting priorities.
  • Support efficient use of technician time by organizing work in a logical and productive way.
4. Service Communication
  • Serve as a communication point between clients, technicians, engineers, and internal teams regarding ticket status and scheduling.
  • Ensure clients receive timely updates when service appointments, delays, or next steps need to be communicated.
  • Help maintain professionalism and responsiveness in client-facing interactions related to dispatch and ticket coordination.
  • Support clear internal communication around ticket ownership, escalations, and scheduling adjustments.
  • Assist in keeping service activity organized and visible for the larger operations team.
5. SLA and Response Time Support
  • Help support SLA compliance by making sure tickets are assigned and acknowledged in a timely manner.
  • Monitor for tickets at risk of missing response or resolution targets and raise visibility early.
  • Prioritize urgent and high-impact service issues appropriately.
  • Work closely with leadership to identify bottlenecks that may affect performance.
  • Support faster response and better handoff execution across the service team.
6. Process Adherence and Ticket Quality
  • Help ensure tickets entering the system contain the appropriate information for dispatch and execution.
  • Verify that service requests are routed according to internal procedures, client agreements, and escalation paths.
  • Promote consistency in how tickets are entered, assigned, updated, and progressed.
  • Identify gaps in ticket flow, dispatch logic, or communication processes and raise them to leadership.
  • Support better ticket hygiene and overall process discipline across the help desk.
7. Escalation Awareness and Issue Identification
  • Recognize tickets or trends that may require escalation due to urgency, aging, repeat issues, or service impact.
  • Alert the Help Desk Supervisor, IT Operations Manager, or technical leadership when service flow issues arise.
  • Help identify when a client issue may require management attention or cross-team coordination.
  • Maintain awareness of major incidents, service outages, and high-priority issues affecting the queue.
  • Support rapid coordination during service-impacting events.
8. Cross-Functional Coordination
  • Work closely with the Help Desk team, project teams, field technicians, cabling resources, and leadership to coordinate work effectively.
  • Partner with the IT Operations Manager and Help Desk leadership to improve service flow and team efficiency.
  • Coordinate with project coordinators or other departments when tickets overlap with project activity or scheduled work.
  • Help ensure service and project activities do not conflict unnecessarily.
  • Act as an operational support function that keeps work aligned across teams.
9. Continuous Improvement
  • Identify recurring dispatch issues, workflow inefficiencies, and communication gaps.
  • Provide feedback on ticket routing, scheduling, and queue management processes.
  • Support efforts to improve service desk efficiency, technician utilization, and client responsiveness.
  • Help refine workflows that improve visibility, accountability, and service execution.
  • Contribute to a more organized, scalable, and proactive service operation.
Leadership Expectations
The Help Desk Dispatcher is expected to:
  • Maintain strong attention to detail and urgency throughout the day
  • Keep ticket flow organized and moving
  • Communicate clearly and professionally with both clients and internal teams
  • Escalate concerns early when service levels are at risk
  • Support accountability around ticket ownership and follow-through
  • Remain calm and organized in fast-paced or high-volume situations
  • Help create structure and consistency across the help desk process
Internal Working Relationships
This role works closely with:
  • Help Desk Supervisor
  • IT Operations Manager
  • Service desk technicians
  • Project engineers and escalations team
  • Project coordinators
  • Cabling and field service resources when scheduling is involved
  • Directors of Managed IT as needed
  • Client-facing staff and account management when coordination is required
Success in This Role Looks Like
Success in this role includes:
  • Tickets are assigned quickly and accurately
  • Technician workloads are balanced appropriately
  • Queue health is maintained and visible
  • SLA risks are identified early
  • Communication between clients and service teams is timely and clear
  • Scheduling and dispatch flow support efficient service delivery
  • Fewer tickets are delayed due to ownership or routing issues
  • The help desk runs in a more organized and predictable way
Reporting Structure
Reports To: Help Desk Supervisor / IT Operations Manager
Direct Reports: None
Internal Focus Areas
This role is primarily accountable for:
  • Ticket dispatching and routing
  • Queue monitoring
  • Schedule coordination
  • SLA support
  • Communication flow
  • Ticket quality and process adherence
  • Escalation visibility
  • Cross-team coordination

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