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Ticket Associate Jobs in Chicago, IL (NOW HIRING)

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Ticket Associate information

See Chicago, IL salary details

$27.8K

$145.5K

$319.9K

How much do ticket associate jobs pay per year?

As of Aug 1, 2026, the average yearly pay for ticket associate in Chicago, IL is $145,466.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,300.00 and $218,900.00 per year, depending on experience, location, and employer.

What are some common challenges Ticket Associates face during peak event times, and how can they effectively manage them?

During peak event times, Ticket Associates often encounter high volumes of customers, long lines, and time-sensitive issues, which can be stressful. Effective communication, staying organized, and maintaining a calm demeanor are crucial to manage these challenges. Utilizing digital ticketing systems efficiently and collaborating closely with team members also helps ensure smooth operations. Proactively addressing customer concerns and being adaptable to changing circumstances will further enhance the guest experience.

What are Ticket Associates?

Ticket Associates are professionals who assist customers with purchasing, exchanging, and resolving issues related to event or transportation tickets. They typically work at box offices, theaters, sports venues, or transportation terminals, providing customer service, processing payments, and ensuring guests have the correct tickets. Ticket Associates may also handle ticketing software, answer inquiries about events or schedules, and help manage crowd flow at entrances. Their role is essential for ensuring a smooth and enjoyable experience for patrons attending events or traveling.

What is the difference between Ticket Associate vs Customer Service Representative?

AspectTicket AssociateCustomer Service Representative
Required CredentialsHigh school diploma; some roles may require basic technical knowledgeHigh school diploma; often requires communication skills training
Work EnvironmentTicketing systems, call centers, event venuesCall centers, retail, corporate offices
Employer & Industry UsageEvent venues, transportation, entertainmentRetail, telecommunications, hospitality
Common Search & ComparisonTicket Associate vs Customer Service Representative

While both roles involve assisting customers, Ticket Associates primarily handle ticketing and event-related inquiries, often using specialized systems. Customer Service Representatives provide broader support across various industries, focusing on resolving customer issues and inquiries. The roles overlap in communication skills and basic customer service, but Ticket Associates are more specialized in ticketing processes.

What are the key skills and qualifications needed to thrive as a Ticket Associate, and why are they important?

To thrive as a Ticket Associate, you need strong organizational skills, attention to detail, and basic math abilities, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, ticketing software, and sometimes customer relationship management (CRM) tools is typically required. Excellent communication, patience, and problem-solving abilities help you deliver outstanding customer service and resolve issues efficiently. These skills and qualities ensure smooth ticketing operations, satisfied customers, and effective handling of high-traffic situations.
What are the most commonly searched types of Ticket jobs in Chicago, IL? The most popular types of Ticket jobs in Chicago, IL are:
What are popular job titles related to Ticket Associate jobs in Chicago, IL? For Ticket Associate jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Ticket Associate jobs in Chicago, IL look for? The top searched job categories for Ticket Associate jobs in Chicago, IL are:
What cities near Chicago, IL are hiring for Ticket Associate jobs? Cities near Chicago, IL with the most Ticket Associate job openings:
Ticket Associate jobs near you
Infographic showing various Ticket Associate job openings in Chicago, IL as of July 2026, with employment types broken down into 1% As Needed, 67% Full Time, 30% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $145,466 per year, or $69.9 per hour.

Operations Associate 2nd Shift, Weekend (Live Entertainment, Start-up)

Ticket Attendant LLC

Chicago, IL • On-site

$35K - $40K/yr

Full-time

Medical, Dental

Re-posted 3 days ago

Job description

About the Operations Associate (2nd shift) role:

As an Operations Associate, you'll be operating in a deadline-driven environment where the inventories that we handle have a ticking expiration date and the outcome of a sporting event determines the challenges that we will face the next day. Operations are the foundation of our business, upon which the engine of our company is built. You’ll be joining a tight-knit, resilient Operations Desk that does anything and everything needed to fulfill our clients' orders around the country, 365 days a year.

This role shift will start between 10:00 AM and12:00 PM and end between 7:00 PM and 9:00 PM daily. The schedule will include Friday, Saturday, Sunday, and Monday, with an additional day on either Thursday or Tuesday to provide for a 5-day workweek.

Job Description:

  • Researching and processing orders and accurately updating information in computer systems
  • Follow up to ensure issues are resolved; maintain comprehensive knowledge of internal policies and procedures
  • Possession of strong personal code of ethics, including maintaining confidentiality, avoiding conflict of interest, and avoiding self-dealing.
  • Troubleshooting lost event tickets, shipping issues, delivery problems, and ticket replacements in an efficient and timely manner
  • Assist all inbound inquiries regarding tickets, ticket transactions, and ticket searches for buyers, explaining and researching inquiries as requested
  • Providing exceptional levels of service to every customer via phone, email and in person
  • Demonstrating excellent oral and written communication skills at all times
  • Analytical skills that allow for accurate decision making to resolve issues
  • Develop and maintain a knowledge base of our products and services
  • Help identify solutions, not just problems
  • Assist Management in a fast-paced environment while focusing on attention to detail
  • Ability to problem solve with "take-charge" levels of responsibility
  • Respond to escalations, improve processes, and adhere to company guidelines
  • Other duties as required by management

Desired Skills and Experience:
Ideal candidate must have a successful track record managing projects across both strategic and operational contexts. An experienced, energetic, self-motivated, organized individual who consistently exceeds expectations. The ideal candidate should have a proven track record of success working in a fast-paced environment; possess a strong work ethic, excellent leadership and people management skills coupled with a highly passionate attitude. Your ability to keep a cool head, maintain a professional attitude, and work well with limited supervision will be essential as you deal with the demanding users in a challenging fast-paced environment.
In addition, desired candidate characteristics include:

  • Analytical skills, as well as strong verbal and written communication skills
  • Quick learner with ability to master a variety of software programs
  • Strong computer skills with the ability to multitask using multiple tools and software simultaneously
  • Organizational skills and a self-starter
  • Must be available to work shifts including one day on the weekend
  • Demonstrated ability to critically think and problem solve
  • Maintain professional internal and external relationships that meet our core values
  • Ability to interact with all levels of management
  • Must have the ability to exercise considerable judgment and discretion in establishing and maintaining good working relationships
  • Strong interpersonal skills (open, friendly, and supportive attitude)

Company Description

Ticket Attendant is a Chicago-based company that specializes in making business to business software products and automation for the broker industry of live sports, theater, and concert markets. Headquartered in Wicker Park just steps away from intersections Milwaukee, North Ave and Damen. Our mission is to build automated solutions for our client base of secondary market ticket sellers. Ticket Attendant facilitates approximately 3%of all secondary ticket sales in the US on any given day, and we’re looking for highly motivated individuals to help grow our market share. We’re currently a team of 40 people and are on track to continue doubling our size every 2 years.