Description
Payment Network Compliance Analyst (Visa/Mastercard/Discover)
Merchant Compliance | Sponsorship Oversight | Acquiring
About This Role
Citizens is seeking a Payment Network Compliance Analyst to support our sponsorship oversight program within the Payments Risk organization. This role is responsible for ensuring adherence to Visa, Mastercard, and Discover network rules across merchant and third-party relationships.
This is a hands-on, execution-focused role-not a traditional vendor risk/GRC position. The work is case-driven, detail-heavy, and high-volume, requiring strong judgment, documentation accuracy, and follow-through.
What You'll Do
- Review and manageย merchant compliance cases, includingย network violations, inquiries, and escalations
- Supportย third-party agent (TPA), includingย network registrations
- Ensure compliance with ย Visa, Mastercard, and Discover rules and programs
- Maintainย audit-ready documentation for all compliance activities and submissions
- Track, prioritize, and resolveย multiple active cases simultaneously
- Partner with internal teams (Payments, Risk, Compliance) toย investigate and resolve issues
- Identify and escalateย potential risks or non-compliant merchant activity
- Support reporting and tracking usingย Excel and internal case management tools
What We're Looking For (Required)
- Direct experience in at least one of the following:ย
- Payment network compliance (Visa, Mastercard, Discover)
- Merchant acquiring or sponsor bank environment
- Merchant registrations, or violations handling
- Experience managing:ย
- Case-based compliance work (tracking, investigation, resolution)
- Regulatory or network-driven processes with documentation rigor
- Strongย attention to detail and ability to produceย accurate, audit-ready work
- Proven ability to manageย high-volume, process-driven workflows
- Strongย Excel skills (tracking, validation, reconciliation)
- Ability to workย cross-functionally and independently drive issues to resolution
Education:
- Bachelor's degree or 1-3+ years' experience in payments required
Preferred Qualifications
- Experience with:ย
- Third-party agent (TPA) registration processes
- Merchant network compliance monitoring or acquiring operations
- PCI DSS, ADC (Account Data Compromise)
- Background in:ย
- Payments operations
- Fraud / Rules in payments context (not required but helpful)
- Experience improving or optimizingย compliance workflows or tracking processes
What This Role Is NOT
- Not a traditionalย TPRM / vendor risk / IT GRC role
- Not focused onย cybersecurity frameworks (NIST, ISO) as primary work
- Not strategy-heavy-this is aย hands-on operational role
Team & Leadership
- Reports toย Director - Sponsorship Oversight (Payments Risk)
- Team operates in aย high-growth, high-volume environment
- Strong cross-functional exposure acrossย Payments, Risk, and Compliance
Why Join Citizens
- Recognized as aย Best Place to Work (2026) andย Fortune Top 100 Company
- Part ofย Reimagine the Bank (RTB) - a multi-year transformation to modernize technology, simplify operations, and empower teams
- Opportunity to buildย deep expertise in payments and network compliance, a highly specialized and in-demand domain
Hours & Work Schedule
- Hours per Week: 40
- Work Schedule: Monday - Friday
- Hybrid, 4 days on site from a Citizens corporate office, 1 day remote
- Work Location Options: This role can sit at ANY Citizens Hub where there is capacity, including:ย
- Locations:
- RI - Johnston
- CT- New Haven; Stamford
- DE- Newark
- FL- Tampa; Coral Gables
- GA- Atlanta
- IA: Coralville
- IL-Chicago
- MA- Boston
- MA- Medford
- MD-Baltimore; West Bethesda
- NJ-Mount Laurel; Short Hills; Spring Lake Heights; Marlton
- NY-Albany; Tarrytown; Syracuse
- OH-Cleveland
- PA-Philadelphia; Pittsburgh
- TX-Irving; Houston
- VA-Glen Allen; Falls Church; Richmond
Pay Transparency
The salary range for this position is $86,000 - $101,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience.
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.
ย #LinkedIn-Citizens1
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Education:Why Work for UsEmployment Type: 1ST