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Third Party Software Administrator

Manhattan, NY · On-site

Under minimal supervision, the Third Party Administrator Level 3 assists in the repairing of faulty data, system bugs, major implementations, configuration, and customization of software programs ...

East-West

Benefits Administrator

Plano, TX

Reporting directly to the HR Manager, this highly collaborative role acts as the vital, empathetic liaison connecting staff with the Third-Party Administrator (TPA), Health Reimbursement Arrangement ...

East-West

Benefits Administrator

Plano, TX

Reporting directly to the HR Manager, this highly collaborative role acts as the vital, empathetic liaison connecting staff with the Third-Party Administrator (TPA), Health Reimbursement Arrangement ...

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Third Party Administrator information

What is a third party administrator?

A Third Party Administrator (TPA) manages administrative services for insurance companies, employers, or organizations. They handle claims processing, benefits management, compliance, and customer service to ensure efficient operations. TPAs act as intermediaries between insurers, policyholders, and healthcare providers, helping to streamline processes and reduce costs.

What are the typical advancement opportunities for a third party administrator?

As a Third Party Administrator, you can grow your career by gaining specialized knowledge in areas like benefits consulting, compliance, or risk management, which can lead to supervisory, management, or senior analyst roles. Many professionals advance into positions such as Claims Manager, Operations Manager, or even Director of Administration over time. Demonstrating mastery of industry regulations, strong client relationship management, and consistent performance can open doors to leadership opportunities. Continuing education and professional certifications also help accelerate career growth in this field.

What are the key skills and qualifications needed to thrive in the third party administrator position, and why are they important?

To thrive as a Third Party Administrator, you need a solid understanding of insurance and benefits administration, strong organizational abilities, and attention to detail, often supported by a degree in business, finance, or a related field. Familiarity with claims management software, regulatory compliance tools, and industry certifications such as CEBS (Certified Employee Benefit Specialist) are highly valuable. Exceptional communication, problem-solving, and customer service skills help you effectively manage client relationships and resolve claims issues. These competencies ensure accurate, efficient administration of benefit programs and maintain client satisfaction in a complex regulatory environment.

What does a third-party administrator do?

A third-party administrator (TPA) manages and processes insurance claims, benefits, and related services on behalf of insurance companies or employers. They handle tasks such as claims processing, customer service, and compliance, often using specialized software and requiring knowledge of insurance policies and regulations.
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Infographic showing various Third Party Administrator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 12% Part Time, and 5% Contract. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution.

Third Party Software Administrator

Manhattan, NY • On-site

bav
Convention and Trade Show Organizers • 11 - 50 employees
Learn more about bavexternal

Full-time

Re-posted 9 days ago

Job description

Job Overview:

The Third Party Software team coordinates implementation efforts and provides comprehensive support to any specialty software used within B&H. The team collaborates with outside vendors to coordinate the system installation and configuration, as well as the necessary training for all system users. When necessary, software systems must be configured to integrate with other programs, such as the B&H UNIX Legacy system.

Under minimal supervision, the Third Party Administrator Level 3 assists in the repairing of faulty data, system bugs, major implementations, configuration, and customization of software programs into B&H. Each project may require collaboration with multiple departments as well as outside vendors to determine the requirements of the software and its integration into the current IT infrastructure. Additionally, the Admin Level 3 interacts with outside vendors to set guidelines pertaining to license agreements, service contracts, and scheduled software maintenance. S/he conducts analysis, design, evaluation, modification, testing and implementation of enterprise-wide systems (e.g., Oracle, SAP, Baan, PeopleSoft) across functional areas. S/he plans and directs studies of potential electronic data processing applications and prepares design proposals to reflect cost, time and alternative actions to satisfy existing and future needs of the corporation. The Level 3 Admin also develops test plans and protocols for evaluation of system performance. S/he conducts analysis of systems specifications and uses the latest analysis/diagramming tools to represent business/technical processes. The Third Party Administrator Level 3 develops conversion and system implementation plans. S/he prepares and obtains approval of system and programming documentation. Additionally, s/he recommends changes in development, maintenance and system standards, coordinates the system upgrade activity, and trains user personnel in the conversion and implementation of the system.

The Level 3 Admin is responsible for requests that the TPS Admin Level 3 is unable to fulfill – i.e they are above his skill set. S/he will keep the business informed as to the status of the request. 

The Level 3 Admin ensures constant availability of all software programs and provides technical support to internal users. Communication is essential as the Admin Level 3 interacts with business users on a constant basis to understand and properly diagnose each issue as well as provide the necessary training when appropriate. Additionally, the Level 3 Admin works together with outside vendors to gain additional understanding on software capabilities and stays up-to-date with recent software changes. 

Essential Responsibilities:

  • Ensure consistent availability of all third party software systems
  • Collaborate with multiple IS and non-IS departments to gather requirements for proper installation and integration of system software
  • Establish requirements pertaining to licenses and other intangible software agreements
  • Provide technical support on third party software to all users within B&H
  • Document the resolution of each request within the Incident Monitor system
  • Assist software users with training to limit future issues when appropriate
  • When necessary, configure the software for optimal use
  • Interact with vendors to aid with major software support issues
  • Collaborate with vendors on new software updates and gain training on new functionality

Preferred Education, Experience and Licenses:

  • 2-4 years of experience using major Windows software programs
  • Integration of UNIX platform with third party software
  • Large scale software implementation and configuration

Specific Knowledge, Skills and Abilities:

  • Excellent communication skills to interpret complex concepts to vendors and software users
  • High level understanding software integration concepts
  • Familiarity with B&H workflow, policies and procedures, especially B&H IT structure – who to refer to for various issues
  • Excellent organizational skills, detail-oriented, resourceful, and efficient research skills
  • Professional phone demeanor
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About BAV

Sourced by ZipRecruiter

Industry

Convention and trade show organizers

Company size

11 - 50 Employees

Headquarters location

Buffalo, NY, US

Year founded

1988

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