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Thermo King Service Technician, Apprentice

Leader in the Industry

Thermo King West, Chesapeake & Central Carolinas are now Force TK. The company has about 300 employees across its 13 locations. It has also been very successful in diversifying its equipment portfolio that it sells and supports. Today, Force TK and its subsidiaries are market leaders in Thermo King transport refrigeration, Versalift aerial buckets, TICO terminal tractors, Club Car commercial vehicles, Knapheide truck bodies, trailer repair, and consumer golf carts. Force TK is one of North America’s largest and most respected dealerships in the critical transport refrigeration space.

Job Description

• Proactively conduct diagnostic procedures on transport temperature equipment and perform necessary repairs with efficiency and high-quality standards
• Efficiently perform prescribed, routine maintenance procedures on transport temperature control equipment with high quality standards
• Efficiently install transport temperature control equipment according to Thermo King specifications with high quality standards
• Efficiently perform Auxiliary Power Unit installation, repairs and service with high quality standards
• Maintain current knowledge of Thermo King new product developments and service bulletins/campaigns
• Adherence to all dealer and Thermo King standards and work procedures
• Maintain CERTI-TECH certification level and participate in other training as required per national Thermo King standards
• Maintain dealer and Thermo King confidentiality
• Maintain good housekeeping
• Adherence to all safety procedures
• Maintain required paperwork to support dealership and Thermo King requirements
• Additional duties and responsibilities as required

Technician Levels

• Technician level and pay grade is general based on experience in the industry or similar.
• Advancement in the Thermo King Service Technician position is as follows:
  • Apprentice Technician
  • Certified Technician
  • Professional Technician
  • Master Technician
  • Alternatively, specialty positions such as Bus Technician may be available

Basic Qualifications

• Basic understanding of mechanical, transport refrigeration, and/or electrical systems preferred but will train. Experiences could include:
  • Diesel engines
  • Heavy equipment repair
  • Light duty mechanics
  • Heavy wheel mechanics
• High school diploma or equivalent preferred; related vocational or technical training preferred
• Basic computer skills and knowledge required
• Valid EPA 608 Type II, 609 certification preferred
• Valid driver’s license required
• Ability to obtain a DOT medical card if required for driving certain trucks
• Must be able to meet insurability standards for various dealer vehicles
• Successful completion of all pre-employment screening
• Ability to work overtime as required
• Ability to travel as required for training or to meet customers’ needs
• Owning a complete set of quality hand tools is preferred

Key Success Factors

• Deliver superior customer satisfaction through high quality and efficient service
• Problem solving and relationship building skills
• Effective and proactive communication
• Demonstrating good judgment and decision-making skills
• Desire to learn and continuously improve self and surroundings
• Ability to work with little or no supervision
• Drive to meet and exceed productivity standards
• Position includes lifting up to 60 pounds, stooping, bending, kneeling, sitting, standing, climbing steps and ladders

The ability to work in an alert and safe manner is always required. Position includes stooping, bending, kneeling, sitting, standing, climbing into trailer, ladder usage, lifting up to 50 pounds, use of provided ear protection in a sometimes in a noisy environment. This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, qualifications, or working conditions associated with the job.

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, qualifications, or working conditions associated with the job.

This position requires a clean drug screen and background check. 

Benefits

We offer the following to all our full-time employees:

• Medical, Dental, Vision, Life, Disability, Legal and ID Protection
• 401(k) Plan with Company Match
• Legal and ID Protection
• Paid Vacation & PTO