Are you a compassionate person who enjoyshelping others? The Department of Workforce Services (DWS) is looking forskilled and motivated individuals to fill Eligibility Specialist I positionswithin the Eligibility Services Division.ย
Successful applicantswill be required to train in person for two weeks in the Logan DWS office.ย For these two weeks the Logan office will beconsidered the home office, and you will be required to travel on your own timeand make your own travel arrangements. After the in-person training in Logan, the remaining 6 weeks oftraining will be conducted in a DWS office within 50 miles of your home,contingent on space availability. ย After 6 months, this position may beeligible for a hybrid work schedule (2 days in the office, 3 days remote work)with additional in office attendance required for team meetings and mandatorytraining. Approval of hybrid remote work is based on performance and is at thediscretion of your supervisor and manager.ย ย ย
State of Utah employees must reside in Utah.
In recognition of Governor Cox's Executive Order on rural Utah hiring,preference may be given to those applicants who physically reside outside theWasatch Front.
This position may be filled as an Eligibility Specialist II for an internalapplicant, depending on qualifications.ย Salary: 20.05/per hour.
Job Duties
Employees in this position work within a team structure to determineeligibility of customers applying for or participating in public assistance programssuch as Temporary Assistance for Needy Families, General Assistance, SNAP,Medicaid or Child Care through interactive interviewing and fact gathering.Accurately applying complex policies and procedures in determining initialand/or continuing eligibility.
Assisting customers seeking financial and other supportive services primarily by identifying and assessing service needs through daily processing of an individual and team caseload.
Ensuring timely delivery of services in compliance with federal regulations.
Exercising good judgment in working with clients who need assistance in utilizing community, department or government resources.
Answering phone calls from customers who are calling to complete a phone interview, inquiring about the status of their current case and or requesting information on programs/benefits that are available.