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The Guestbook Jobs (NOW HIRING)

The Palmer House Resort

Front Desk Agent

Manchester Center, VT · On-site

$14 - $17.75/hr

Our ideal candidates have a flair for communication, with the ability to resolve issues in a timely ... Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ...

Choice Hotels

Front Desk Agent

Manchester, VT · On-site

$14 - $17.75/hr

What is the role of a Front Desk Agent ? Front Desk Agent responsibilities include greeting clients ... Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ...

The Palmer House Resort

Front Desk Agent

Manchester Center, VT · On-site

$14 - $17.75/hr

What is the role of a Front Desk Agent ? Front Desk Agent responsibilities include greeting clients ... Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ...

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The Guestbook information

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$10

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$24

How much do the guestbook jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for the guestbook in the United States is $17.30, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What are the main responsibilities and challenges for a Guestbook attendant in the hospitality industry?

As a Guestbook Attendant, your primary responsibilities include greeting guests, assisting with check-in and check-out procedures, and managing guest information accurately in the guestbook or digital records. You are often the first point of contact, so maintaining a friendly and professional demeanor is crucial. A common challenge is handling multiple guest requests simultaneously, especially during busy periods, while ensuring that all information is recorded correctly for both operational and legal purposes. Collaboration with front desk staff, housekeeping, and management is essential to ensure a smooth guest experience and efficient communication throughout the team.

What are the key skills and qualifications needed to thrive as a Guestbook attendant, and why are they important?

To thrive as a Guestbook Attendant, strong interpersonal skills, attention to detail, and basic literacy are essential, often supported by experience in customer service or events. Familiarity with guest management software and digital sign-in systems is helpful for efficiently tracking attendance and guest information. Exceptional friendliness, professionalism, and the ability to handle multiple tasks gracefully help someone stand out in this role. These skills are important to create a welcoming atmosphere, ensure accurate guest records, and support smooth event operations.

What is The Guestbook?

The Guestbook is a company that provides loyalty and rewards solutions for hotels and hospitality businesses. Jobs at The Guestbook typically include roles in sales, marketing, customer success, software development, and account management. Employees work to enhance hotel guest experiences by implementing and supporting cashback and rewards programs through digital platforms. Careers at The Guestbook often require knowledge of the hospitality industry and skills in technology, communication, and client relations.

What is the difference between The Guestbook vs Event Coordinator?

AspectThe GuestbookEvent Coordinator
Primary RoleCollecting and managing guest entries, feedback, or signatures for events or venuesPlanning, organizing, and executing events from start to finish
Required SkillsCustomer service, data entry, communicationProject management, organization, communication
Work EnvironmentVenues, event spaces, online platformsEvent sites, conference centers, client offices
CertificationsNot typically requiredEvent planning certifications (optional but beneficial)

While The Guestbook focuses on managing guest entries and feedback, an Event Coordinator handles the overall planning and execution of events. Both roles require strong communication skills, but The Guestbook is more data and customer service-oriented, whereas Event Coordinators oversee the entire event process.

More about The Guestbook jobs
What cities are hiring for The Guestbook jobs? Cities with the most The Guestbook job openings:
What states have the most The Guestbook jobs? States with the most job openings for The Guestbook jobs include:
What job categories do people searching The Guestbook jobs look for? The top searched job categories for The Guestbook jobs are:
The Guestbook jobs near you
Infographic showing various The Guestbook job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, and 22% Part Time. Highlights an 100% In-person job distribution, with an average salary of $35,976 per year, or $17.3 per hour.

Front Desk Agent

The Palmer House Resort

Manchester Center, VT • On-site

$14 - $17.75/hr

Other

PTO

Re-posted 29 days ago

Job description

Front Desk Agent

We are looking for a Front Desk Agent to make our clients feel welcome and ensure their pleasant and comfortable stay at our hotel. Front Desk Agent responsibilities include greeting clients as they arrive, coordinating their check-ins to assigned rooms and informing them about the hotel's facilities. You will make sure our front-desk staff, including Receptionists and Concierges, offer stellar customer service and provide memorable hospitality experiences for our guests. If you have previous hospitality experience and are familiar with hotel procedures, like bookings, luggage collection, storage and check-in/check-out processes, we'd like to meet you. Our ideal candidates have a flair for communication, with the ability to resolve issues in a timely and accurate manner. Ultimately, you will manage guest services and our hotel's image by answering guests' requests and making sure our visitors are satisfied.

Responsibilities

  • Provide upscale guest service experiences for clients throughout their stay
  • Ensure clients are properly greeted upon their arrival
  • Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
  • Coordinate luggage collection and storage
  • Oversee check-in and check-out procedures, including reservations and financial transactions
  • Promptly address guests' requests, like in-room dining
  • Actively listen to and resolve complaints
  • Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services
  • Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
  • Inform clients of our hotel services, including breakfast and dining options
  • Promote all hotel amenities, conveniences and programs offered
  • Manage guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating procedures
  • Appraise team's performance and produce regular reports
  • Liaise with Housekeepers and Wait Staff to provide an overall comfortable guest experience
  • Examine daily duties, assign tasks and check on progress
  • Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings
  • Recommend local tourist spots, including places to dine, shop and sight-see
  • Establish friendly relationships with regular hotel clients

Skills

  • Proven work experience as a Front Desk Agent
  • Understanding of all hotel management best practices and relevant laws
  • Hands-on experience with Hotel Management software (PMS)
  • Proficiency in English; knowledge of other languages is a plus
  • Customer service drive with outstanding communication and active listening skills
  • Excellent problem-solving and multitasking skills
  • Leadership skills along with the ability to motivate a team into high performance
  • Ability to work flexible hours
  • Strong sense of responsibility and a professional presentation

Job Type: Full-time

Benefits:

  • Employee discount
  • Flexible schedule
  • Paid time off
  • Referral program

Schedule:

  • 8 hour shift
  • Monday to Friday
  • Weekend availability

Ability to commute/relocate:

  • Roslyn, NY 11576: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

  • Hotel experience: 1 year (Preferred)

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