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What are the key skills and qualifications needed to thrive as a DoubleTree Hotel employee, and why are they important?

To thrive as a DoubleTree Hotel employee, you need strong customer service skills, hospitality experience or relevant training, and a commitment to guest satisfaction. Proficiency with hotel booking systems, point-of-sale software, and familiarity with Hilton brand standards is often required. Excellent communication, teamwork, and adaptability help employees deliver memorable guest experiences and resolve issues efficiently. These skills are crucial for maintaining the hotel's reputation and ensuring guests have a positive and seamless stay.

What opportunities for career advancement are available for employees at Doubletree hotels?

Doubletree, as part of the Hilton portfolio, offers a range of career growth opportunities for its employees. Team members often have access to internal training programs and can apply for positions at other Hilton properties worldwide. Advancement typically involves progressing from entry-level roles to supervisory, management, or specialized positions within departments such as front desk, food and beverage, or housekeeping. Employees are encouraged to develop their skills and take part in leadership development initiatives to support their career progression.

What is a DoubleTree hotel?

DoubleTree is a brand of hotels owned by Hilton Worldwide. Known for its warm, welcoming atmosphere, DoubleTree hotels are often recognized for offering guests a signature chocolate chip cookie at check-in. The brand caters to both business and leisure travelers, providing comfortable accommodations, meeting spaces, and amenities like fitness centers and on-site dining. DoubleTree hotels can be found in cities and popular destinations worldwide.

Do Hilton employees get free hotel rooms?

Hilton employees, including those working at properties like The Doubletree, often receive discounted or complimentary hotel stays as part of their employee benefits. These perks are typically provided to encourage employee familiarity with the brand and may vary based on position and location. Employees should check with their HR department for specific details about free or discounted accommodations.

What is the difference between The Doubletree vs Hotel Front Desk Agent?

AspectThe DoubletreeHotel Front Desk Agent
CredentialsHigh school diploma, hospitality experienceHigh school diploma, customer service skills
Work EnvironmentLuxury hotel, guest services, hospitality settingHotel lobby, guest check-in/out, customer interaction
Employer & IndustryHotel chain, hospitality industryHotels, hospitality industry
Common Search/ComparisonLuxury hotel roles, hotel managementFront desk jobs, hotel customer service

The Doubletree is a luxury hotel brand requiring hospitality experience, while a Hotel Front Desk Agent is a role within hotels like The Doubletree, focusing on guest check-in, check-out, and customer service. Both roles are integral to hotel operations, but The Doubletree refers to the hotel brand, whereas the Front Desk Agent is a specific job position within such hotels.

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Infographic showing various The Doubletree job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 94% Full Time, and 5% Contract. Highlights an 17% Hybrid, and 83% Remote job distribution.

Banquets Red Coat - On Call

DoubleTree by Hilton Miami Airport Convention Center

Miami, FL

Other

Medical, Dental, Vision, Retirement

Posted 3 days ago

Job description

The DoubleTree by Hilton Miami Airport Convention Center  is seeking an experienced Banquet Red Coat to join our team.  This position is 100% on-site, no remote work. 

 
The DoubleTree by Hilton Hotel Miami Airport Convention Center is conveniently situated just south of Miami International Airport off the Dolphin Expressway adjacent to the Blue Lagoon Business District. The hotel features 334 guestrooms, onsite dining, fitness room, outdoor pool, business center, complimentary High-Speed Internet Access, 24,000 square feet of retail space, 20,000 Square feet of Hotel Meeting and Function Space and a Convention Center with 152,000 square feet of meeting, event and exhibit space.

This position will be a non-exempt hourly position and will report to the Banquet Set-up Manager.

 The Banquet Red Coat’s responsibility is to service our convention & meeting space guests as well as all meeting rooms in accordance with Doubletree high standards of quality.

Job Responsibilities:

  • Communicate with Manager  throughout shift to be aware of the work
  • Review meeting rooms to the specifications of the guest. 
  • Supply and replenish meeting rooms with clean glasses and fresh water
  • Maintain established cleaning schedules of meeting rooms and ballrooms so the rooms always stay presentable for our guests.
  • Asses the needs of our guests through attending walkthrough, meeting during events and special/ VIP requests during their time with us.
  • Lead banquet events to ensure service standards are executed efficiently and professionally
  • Act as the primary point of contact during events for both guests and banquet staff
  • Coordinate with the kitchen, set-up team, and event planners to ensure smooth event execution
  • Monitor event flow, making real-time adjustments to maintain timing and guest satisfaction
  • Ensure all banquet rooms are properly set according to event orders (BEOs) and brand standards
  • Handle guest requests, concerns, and special accommodations promptly and professionally
  • Maintain a high level of visibility on the floor to ensure quality service and presentation

Qualifications/ Skills:

Regular attendance in conformance with the standards, which may be established by the Doubletree from time to time, is essential to the successful performance of this position.  Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

Upon employment, all employees are required to fully comply with Doubletree rules and regulations for the safe and efficient operation of hotel facilities.  Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.  

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.

 Any combination of education, training and experience equivalent to graduation from high school that provides the required knowledge, skills and abilities. Prior hospitality experience preferred

The DoubleTree by Hilton Miami Airport Convention Center offers Medical, Dental, Vision, a 401k plan, Hilton travel benefits, free lunch, and parking.

The DoubleTree by Hilton Miami Airport Convention Center is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. M/F/V/D

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