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The Connection Jobs (NOW HIRING)

The Connection and Support Specialist is responsible for remotely monitoring from Harc's Hartford, CT call center, the safety, wellbeing, and independence of individuals served in remotely supported ...

The Connection and Support Specialist is responsible for remotely monitoring from Harc's Hartford, CT call center, the safety, wellbeing, and independence of individuals served in remotely supported ...

The Connection brand includes Connection ® Business Solutions, Connection ® Enterprise Solutions, and Connection ® Public Sector Solutions, which provide IT solutions and services to SMB ...

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The Connection brand includes Connection ® Business Solutions, Connection ® Enterprise Solutions, and Connection ® Public Sector Solutions, which provide IT solutions and services to SMB ...

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The Connection information

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$15K

$241.3K

$387K

How much do the connection jobs pay per year?

As of Jun 5, 2026, the average yearly pay for the connection in the United States is $241,295.00, according to ZipRecruiter salary data. Most workers in this role earn between $200,000.00 and $300,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Connection Specialist, and why are they important?

To thrive as a Connection Specialist, you need strong interpersonal skills, customer service experience, and a background in communications or a related field. Familiarity with customer relationship management (CRM) software, telephony systems, and digital communication tools is typically required. Exceptional listening, empathy, and problem-solving abilities help individuals build rapport and resolve issues effectively. These skills are essential to facilitate meaningful connections, enhance customer satisfaction, and drive organizational success.

What are some common challenges faced by professionals working in The Connection role, and how can they navigate these effectively?

Professionals in The Connection role often face the challenge of balancing multiple stakeholder interests while fostering effective communication across different teams. Navigating these challenges typically requires strong interpersonal skills, active listening, and adaptability. Building trust and maintaining transparency are essential to ensure seamless collaboration. Regular check-ins and leveraging digital collaboration tools can help streamline workflows and resolve misunderstandings promptly, contributing to a more cohesive work environment.

What are 'The Connection' jobs?

'The Connection' refers to a range of job roles at organizations called The Connection, which often offer services such as customer service, helpline support, or community outreach. Employees may work in call centers, support lines, or community assistance programs, helping individuals with information, advice, or referrals. The specific duties can vary but typically focus on communication, problem-solving, and providing support to clients or community members. Positions may include customer service representatives, helpline advisors, or outreach coordinators. The work environment is often team-oriented and requires strong interpersonal skills.

What is the difference between The Connection vs Customer Service Representative?

AspectThe ConnectionCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require technical certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentCall centers, retail stores, or online platformsCall centers, retail locations, or corporate offices
Industry UsageTelecommunications, retail, tech supportRetail, telecommunications, hospitality, tech support
Common Search/ComparisonCustomer interaction, communication skills, problem-solvingCustomer interaction, communication skills, problem-solving

The Connection and Customer Service Representative roles both involve direct customer interaction and require similar credentials. The Connection often emphasizes technical or communication skills in telecommunications or retail settings, while Customer Service Representatives work across various industries like retail and hospitality. Both roles focus on resolving customer issues and providing support, making them closely related in terms of work environment and employer usage.

What cities are hiring for The Connection jobs? Cities with the most The Connection job openings:
What states have the most The Connection jobs? States with the most job openings for The Connection jobs include:
What job categories do people searching The Connection jobs look for? The top searched job categories for The Connection jobs are:
Infographic showing various The Connection job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 98% Full Time, and 1% Part Time. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $241,295 per year, or $116 per hour.

Case Manager 1 - Roger Sherman House (New Haven)

The Connection

New Haven, CT

$22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago


Job description

Position: Case Manager 1

Program: Roger Sherman House

Location: New Haven

Salary: $22.00/hour

Schedule: Full time, 40 hours, 1st shift, Sunday, Tuesday, Wednesday and Thursday & 2nd shift, Monday

Program Summary:

Roger Sherman House is a residential work release program that provides individualized treatment services, job preparation, substance use education, and mental health instruction to adults under the supervision of DOC. These services are provided so they can successfully re-enter the community while avoiding new offenses.

Position Summary:

The Case Manager will utilize a strengths-based & client-centered approach, providing structure, case management, job development and supervision to justice-involved men as they re-enter the community. The ideal candidate will have experience working with individuals in recovery and/or those who are justice-involved. An ability to be both structured and compassionate while maintaining professional and respectful boundaries is required.

Working within Adult Services, the Case Manager 1 works with Community Justice program staff to help to rehabilitate, educate, and successfully guide clients from incarceration back into the community. 

Requirements: 

  • High School Diploma/GED with 2 years of related experience in the direct service and case management field
  • Associate's Degree
  • Valid driver’s license
  • Regular and predictable attendance is required

Orientation: 

If selected for employment with The Connection, newly hired employees will be required to attend a two (2) day mandatory New Hire Orientation at our Roscommon office located in Middletown.

Benefits:

  • Medical, dental, vision benefits are offered along with other additional voluntary coverages with full time employment
  • 403(b) retirement plan with employer matching contribution
  • Company paid short and long term disability and life insurance with full time employment
  • Paid time off (vacation, personal and sick) with full time employment
  • 12 paid holidays 

The Connection is a statewide human services and community development agency that provides unique solutions to the problems of homelessness, mental illness, substance use, improving child welfare and community justice rehabilitation. For additional information, visit www.theconnectioninc.org.