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$15K

$241.3K

$387K

How much do the connection jobs pay per year?

As of Jun 4, 2026, the average yearly pay for the connection in the United States is $241,295.00, according to ZipRecruiter salary data. Most workers in this role earn between $200,000.00 and $300,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Connection Specialist, and why are they important?

To thrive as a Connection Specialist, you need strong interpersonal skills, customer service experience, and a background in communications or a related field. Familiarity with customer relationship management (CRM) software, telephony systems, and digital communication tools is typically required. Exceptional listening, empathy, and problem-solving abilities help individuals build rapport and resolve issues effectively. These skills are essential to facilitate meaningful connections, enhance customer satisfaction, and drive organizational success.

What are some common challenges faced by professionals working in The Connection role, and how can they navigate these effectively?

Professionals in The Connection role often face the challenge of balancing multiple stakeholder interests while fostering effective communication across different teams. Navigating these challenges typically requires strong interpersonal skills, active listening, and adaptability. Building trust and maintaining transparency are essential to ensure seamless collaboration. Regular check-ins and leveraging digital collaboration tools can help streamline workflows and resolve misunderstandings promptly, contributing to a more cohesive work environment.

What are 'The Connection' jobs?

'The Connection' refers to a range of job roles at organizations called The Connection, which often offer services such as customer service, helpline support, or community outreach. Employees may work in call centers, support lines, or community assistance programs, helping individuals with information, advice, or referrals. The specific duties can vary but typically focus on communication, problem-solving, and providing support to clients or community members. Positions may include customer service representatives, helpline advisors, or outreach coordinators. The work environment is often team-oriented and requires strong interpersonal skills.

What is the difference between The Connection vs Customer Service Representative?

AspectThe ConnectionCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require technical certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentCall centers, retail stores, or online platformsCall centers, retail locations, or corporate offices
Industry UsageTelecommunications, retail, tech supportRetail, telecommunications, hospitality, tech support
Common Search/ComparisonCustomer interaction, communication skills, problem-solvingCustomer interaction, communication skills, problem-solving

The Connection and Customer Service Representative roles both involve direct customer interaction and require similar credentials. The Connection often emphasizes technical or communication skills in telecommunications or retail settings, while Customer Service Representatives work across various industries like retail and hospitality. Both roles focus on resolving customer issues and providing support, making them closely related in terms of work environment and employer usage.

What cities are hiring for The Connection jobs? Cities with the most The Connection job openings:
What states have the most The Connection jobs? States with the most job openings for The Connection jobs include:
What job categories do people searching The Connection jobs look for? The top searched job categories for The Connection jobs are:
The Connection jobs near you
Infographic showing various The Connection job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 98% Full Time, and 1% Part Time. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $241,295 per year, or $116 per hour.

Family Support Specialist 1 - Supportive Housing for Families (Middletown)

The Connection

Middletown, CT • On-site

$21.63/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Job description

FAMILY SUPPORT SPECIALIST 1 CAN EARN UP TO A

$1,500 SIGN-ON BONUS AT THE CONNECTION!!

Eligible candidates can earn up to a $1,500 sign-on bonus by joining The Connection as a Residential Aide. 

 If you,

  • Are an external new hire
  • Are assigned to work a regular full time Family Support Specialist 1 position.
  • Are an employee in good standing at each evaluation period

You will earn a $375 bonus after 90 days, an additional $375 after six months, and an additional $750 after one year!

Program Summary:

A child welfare program providing intensive case management, vocational supports, and temporary housing subsidies to families that are homeless or at risk of homelessness in order to support the achievement of family reunification and/or prevent the removal of children from their families.

POSITION: Family Support Specialist 1

Are you interested in playing a pivotal role in the lives of families and children? If you are, come join the exciting Supportive Housing for Families team as a Family Support Specialist! In this role, you will support clients in achieving their individual goals by providing intensive in-home case management services. You will help families address the problems of homelessness, unemployment, mental illness, and substance use through collaboration with treatment providers, natural supports, and community resources.

Why work for The Connection? We offer competitive salaries, a 403b retirement plan with employer matching contribution, healthcare coverage (medical, dental, vision, plus other voluntary coverages), professional development opportunities and trainings. Full-time employment includes 12 paid vacation days, plus paid sick, and personal time and company paid short and long-term disability and life insurance.

Essential Job Functions:

  • Weekly in-home visits targeted to support clients in developing and achieving goals to find housing, employment, and treatment options.
  • Identify resources and facilitate referrals, as needed, for housing, eligible benefits, substance use, mental health, counseling, child specific services, life skills including budgeting, vocational and educational opportunities.
  • Regular and proactive collaboration with stakeholders such as DCF, treatment providers, landlords, internal staff, and departments.

Qualifications:

  • Motivation, passion, and commitment to the Mission of The Connection
  • Exceptional interpersonal and communication skills with ability to foster effective working relationships
  • Strong case management experience and skills
  • Previous experience with Motivational Interviewing (preferred)
  • Bachelor’s Degree and 2 years of relevant experience (minimum)
  • Valid Driver’s License

Orientation:

If selected for employment with The Connection, newly hired employees will be required to attend a two (2) day mandatory New Hire Orientation at our Roscommon office located in Middletown.

The Connection is a statewide human services and community development agency that provides unique solutions to the problems of homelessness, mental illness, substance use, improving child welfare and community justice rehabilitation. For additional information, visit www.theconnectioninc.org.

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