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The Colonial Group Jobs (NOW HIRING)

Colonial Group, Inc.

Chemical Operator

Savannah, GA · On-site

$300K/yr

... Colonial Group, Inc. Build Your Career, Impact Your Community, Join Our Colonial Family This position will be responsible for ensuring the products we receive have been approved for storage and ...

Colonial Group, Inc.

Payroll Analyst

Savannah, GA · On-site

Hiring is contingent upon eligibility to work in the United States. Colonial Group, Inc. is committed to creating an environment that values and supports diversity and inclusiveness across our ...

Colonial Group, Inc.

Quality Specialist

Savannah, GA · On-site

Colonial Terminals, Inc., is a wholly-owned subsidiary of Colonial Group, Inc. Build Your Career, Impact Your Community, Join Our Colonial Family! The position will assist with and/or lead safety and ...

colonialgroup

Financial Planning Analyst

Savannah, GA · On-site

The Financial Analyst position will be responsible for providing financial analyses, recommendations, and support for Colonial Group and will act as a liaison between accounting and operations. The ...

colonialgroup

System & Network Administrator

Savannah, GA · Hybrid

$65K - $88K/yr

Provide responsive, professional support to end users and team members across all Colonial Group subsidiaries, serving as a positive representative of the IT department. Escalation Management:

Colonial Group

Terminal Operator

Savannah, GA · On-site

... the Southeastern United States. Colonial Terminals, Inc., is a wholly-owned subsidiary of Colonial Group, Inc. JOB EXPECTATIONS/DUTIES * Daily operational duties include (but are not limited to ...

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$37K

$64.4K

$83.5K

How much do the colonial group jobs pay per year?

As of Aug 10, 2026, the average yearly pay for the colonial group in the United States is $64,375.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,000.00 and $73,500.00 per year, depending on experience, location, and employer.

What are typical responsibilities for someone working at The Colonial Group?

Employees at The Colonial Group, which operates in sectors such as energy, logistics, and fuel distribution, typically engage in tasks ranging from supply chain management and sales to facility operations and customer service. Collaboration is essential, as teams frequently coordinate across departments to ensure seamless distribution, compliance with safety standards, and responsive customer support. Staff often participate in cross-functional meetings and rely on strong communication skills to address challenges, making teamwork a core aspect of the work environment.

What is The Colonial Group?

The Colonial Group is a privately held, family-owned company that operates in the energy, logistics, and industrial sectors. Founded in 1921 and headquartered in Savannah, Georgia, the company manages a diverse portfolio including fuel distribution, marine transportation, and chemical storage. The Colonial Group is known for its commitment to safety, innovation, and customer service. Their operations span across multiple states, providing essential products and services to various industries. Employees at The Colonial Group can expect opportunities in logistics, engineering, operations, and management.

What are the key skills and qualifications needed to thrive as a Colonial Group employee?

To thrive as an employee at Colonial Group, you typically need a background in business, logistics, or energy-related fields, along with relevant education or experience for your specific role. Familiarity with industry-specific software such as ERP systems, safety protocols, and certifications (like HAZMAT or CDL for drivers) is often required. Strong problem-solving, teamwork, and communication skills help you excel in a dynamic, service-oriented environment. These skills and qualifications are essential to ensure operational efficiency, regulatory compliance, and high-quality customer service in the energy and logistics sectors.
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The Colonial Group jobs near you
Infographic showing various The Colonial Group job openings in the United States as of August 2026, with employment types broken down into 100% Part Time. Highlights an 100% In-person job distribution, with an average salary of $64,375 per year, or $30.9 per hour.

IT Service Desk Support Specialist Tier 3

Colonial Group, Inc.

Savannah, GA • On-site

Full-time

Posted 26 days ago

Job description

Colonial Group, Inc. is a multigenerational, family-owned parent company overseeing a diverse portfolio of subsidiaries. Through our strategic infrastructure, logistics expertise, and a broad range of products and services, we create significant value for our customers while driving innovation and operational excellence.
Build Your Career, Impact Your Community, Join Our Colonial Family!
POSITION SUMMARY
The IT Service Desk Support Specialist provides advanced technical support to employees across Colonial Group and serves as the Service Desk Manager's primary day-to-day partner for operational oversight. This role owns escalation management, deeper troubleshooting, root-cause analysis, and resolution of complex incidents and requests; ensures consistent ticket quality and knowledge capture; and coordinates closely with infrastructure, security, application teams, and vendors as needed. In addition, this position plays an active role in planning, managing, and executing service desk projects and continuous improvement initiatives to strengthen reliability, security, and the overall end-user experience.
JOB EXPECTATIONS/DUTIES
  • Provide IT support and guidance to Colonial Group end users with clarity, patience, and professionalism.
  • Troubleshoot and resolve escalated incidents and service requests that require advanced analysis beyond Tier 2, coordinating next steps and communications, and resolution planning.
  • Perform root-cause analysis, identify recurring issues and trends impacting Colonial Group, and drive permanent fixes through documented problem records and corrective actions to reduce repeat tickets.
  • Support Microsoft 365 applications and services (Outlook, Teams, OneDrive/SharePoint) and partner with other IT teams to coordinate remediation, communications, and follow-through on escalations.
  • Oversee the configure, and troubleshoot desktops/laptops, peripherals, and network printing; manage vendor support and escalations and ensure timely resolution and documentation.
  • Create, update, and maintain accurate ticket records, work logs, and knowledge base documentation (troubleshooting guides and user instructions), and establish/encourage documentation standards across the Service Desk.
  • Plan, manage, and execute Service Desk projects and improvement initiatives (intake, requirements, timelines, coordination, testing, communications, rollout, and documentation) in partnership with the Service Desk Manager and stakeholders.
  • Work closely with the Service Desk Manager to provide day-to-day oversight of Service Desk operations: monitor assigned queues, prioritize work, assign/reassign ticket ownership as needed, and ensure SLAs are met through timely updates and appropriate escalation.
  • Work closely with escalation teams to ensure quick turnaround time for complex issues, provide clear status/ETA updates, and confirm resolution with end users.

QUALIFICATIONS/REQUIREMENTS
  • Service Desk/Help Desk/Desktop Support experience, including ownership of escalated tickets, demonstrated leadership/mentoring, and strong proficiency with an ITSM ticketing system.
  • Associate degree or relevant technical certifications preferred (e.g., CompTIA A+/Network+, Microsoft fundamentals, or equivalent hands-on experience); ITIL Foundation and/or basic project management training preferred.
  • Strong knowledge of Windows 10/11, PC hardware, and common endpoint troubleshooting techniques; experience supporting printers and peripherals; and understanding of networking fundamentals and related concepts (TCP/IP, DNS, DHCP, VPN connectivity, Wi-Fi troubleshooting, and basic switch/router concepts).
  • Experience with project planning and execution, including defining scope, coordinating resources, managing timelines, communicating status, and driving deliverables to completion in a Service Desk/IT operations environment.
  • Working knowledge of Microsoft 365 applications and services (Outlook, Teams, OneDrive/SharePoint), endpoint management and remote support tools; ability to support and coordinate service desk rollouts/changes.
  • Experience with Microsoft 365, PDI, E1, and Microsoft Administration.
  • Experience with identity and end point administration in Entre and Intune.
  • Ability to collaborate effectively across IT teams and vendors, communicate clearly with end users and leaders, support day-to-day operational oversight with the Service Desk Manager, and drive projects/initiatives through completion with thorough documentation and follow-up.

Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
While performing the duties of this job, the employee is regularly required to sit, stand, walk, and may occasionally lift and/or move up to 20 pounds. Travel will be required, up to 10%.
Eligibility Requirements: Hiring is contingent upon eligibility to work in the United States.
Colonial Group, Inc. is committed to creating an environment that values and supports diversity and inclusiveness across our organizations. We encourage applications from qualified individuals who will help us achieve this mission. Colonial Group, Inc. prohibits discrimination of and will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

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