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The Citizens Bank Jobs (NOW HIRING)

Citizens Bank

Citizens Banker

Buffalo, NY · On-site

$25 - $30.77/hr

Starting Salary: $25 / hour and up Citizens Bankers are the face of the branch. They devote their time getting to know their customers and building lasting relationships by providing trusted advice.

Citizens Bank

Citizens Banker

Blue Bell, PA · On-site

$25/hr

Starting Salary: $25 / hour and up Citizens Bankers are the face of the branch. They devote their time getting to know their customers and building lasting relationships by providing trusted advice.

Citizens Bank

Citizens Banker

Cranston, RI · On-site

$25.48 - $31.25/hr

Starting Salary: $25 / hour and up Citizens Bankers are the face of the branch. They devote their time getting to know their customers and building lasting relationships by providing trusted advice.

Citizens Bank

Citizens Banker

Reading, MA · On-site

$25.48 - $31.25/hr

Starting Salary: $25 / hour and up Citizens Bankers are the face of the branch. They devote their time getting to know their customers and building lasting relationships by providing trusted advice.

Citizens Bank

Citizens Banker

Windham, NH · On-site

$25.48 - $31.25/hr

Starting Salary: $25 / hour and up Citizens Bankers are the face of the branch. They devote their time getting to know their customers and building lasting relationships by providing trusted advice.

Citizens Bank

Citizens Banker

Somerset, MA · On-site

$25.48 - $31.25/hr

Starting Salary: $25 / hour and up Citizens Bankers are the face of the branch. They devote their time getting to know their customers and building lasting relationships by providing trusted advice.

Citizens Bank

Citizens Banker

Amesbury, MA · On-site

$25.48 - $31.25/hr

Starting Salary: $25 / hour and up Citizens Bankers are the face of the branch. They devote their time getting to know their customers and building lasting relationships by providing trusted advice.

Citizens Bank

Citizens Banker

Boston, MA · On-site

$28.39 - $30.87/hr

Starting Salary: $25 / hour and up Citizens Bankers are the face of the branch. They devote their time getting to know their customers and building lasting relationships by providing trusted advice.

Citizens Bank

Citizens Banker

Montpelier, VT · On-site

$25.48 - $31.25/hr

Starting Salary: $25 / hour and up Citizens Bankers are the face of the branch. They devote their time getting to know their customers and building lasting relationships by providing trusted advice.

Citizens Bank

Citizens Banker

Whitesboro, NY · On-site

$25 - $30.77/hr

Starting Salary: $25 / hour and up Citizens Bankers are the face of the branch. They devote their time getting to know their customers and building lasting relationships by providing trusted advice.

Citizens Bank

Citizens Banker

Newport, RI · On-site

$24.69 - $26.84/hr

Starting Salary: $25 / hour and up Citizens Bankers are the face of the branch. They devote their time getting to know their customers and building lasting relationships by providing trusted advice.

Citizens Bank

Citizens Banker

Middleburg Heights, OH · On-site

$25.48 - $31.25/hr

Starting Salary: $25 / hour and up Citizens Bankers are the face of the branch. They devote their time getting to know their customers and building lasting relationships by providing trusted advice.

Citizens Bank

Citizens Banker

New Rochelle, NY · On-site

$28.75 - $35.38/hr

Starting Salary: $25 / hour and up Citizens Bankers are the face of the branch. They devote their time getting to know their customers and building lasting relationships by providing trusted advice.

Citizens Bank

Citizens Banker

Warwick, RI · On-site

$25.48 - $31.25/hr

Starting Salary: $25 / hour and up Citizens Bankers are the face of the branch. They devote their time getting to know their customers and building lasting relationships by providing trusted advice.

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The Citizens Bank information

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$12

$19

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How much do the citizens bank jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for the citizens bank in the United States is $19.86, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $21.63 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a banking professional at The Citizens Bank?

To thrive as a Banking Professional at The Citizens Bank, you need a solid understanding of financial products, regulatory compliance, and customer service, typically supported by a degree in finance, business, or a related field. Familiarity with banking software, transaction processing systems, and, in some cases, certifications like Certified Bank Auditor (CBA) or Certified Financial Services Auditor (CFSA) is valuable. Strong interpersonal skills, attention to detail, and problem-solving abilities help professionals build trust and meet client needs effectively. These skills ensure efficient operations, regulatory adherence, and high-quality customer experiences in a competitive banking environment.

What is the difference between The Citizens Bank vs The Citizens Bank Customer Service Representative?

AspectThe Citizens BankThe Citizens Bank Customer Service Representative
Primary RoleProvides banking services, manages accounts, and offers financial adviceAssists customers with account inquiries, transactions, and product information
Required CredentialsHigh school diploma or equivalent; some roles may require banking certificationsHigh school diploma or equivalent; customer service experience preferred
Work EnvironmentBranch offices, online banking platformsBank branches, call centers
Industry UsageUsed broadly across banking and financial servicesSpecific to customer support roles within banking

The Citizens Bank encompasses a range of banking services and roles, including customer service representatives who focus on assisting clients directly. While The Citizens Bank refers to the institution as a whole, the Customer Service Representative is a specific role within the bank, primarily involved in customer support and account management. Both roles require similar educational backgrounds, but their responsibilities and work environments differ slightly.

What is the typical career progression for employees at The Citizens Bank?

At The Citizens Bank, employees often start in entry-level positions such as teller or customer service representative and can progress to roles like personal banker, loan officer, or branch manager with experience and strong performance. The bank encourages professional development through on-the-job training, mentorship, and internal job postings. Advancement often depends on a combination of technical skills, customer service excellence, and leadership abilities. Employees who demonstrate initiative and adaptability are well-positioned for long-term growth within the organization.

What is The Citizens Bank?

The Citizens Bank is a regional financial institution that provides a range of banking services to individuals, businesses, and communities. Its offerings typically include personal and business checking and savings accounts, loans, mortgages, credit cards, and online banking. The bank also offers investment and wealth management services, as well as various financial tools and resources. Customers can access banking services through local branches, ATMs, and digital platforms. The Citizens Bank strives to support local communities and deliver personalized customer service.
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Cities with the most The Citizens Bank job openings:

What states have the most The Citizens Bank jobs?

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The Citizens Bank jobs near you
Infographic showing various The Citizens Bank job openings in the United States as of August 2026, with employment types broken down into 85% Full Time, 14% Part Time, and 1% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $41,305 per year, or $19.9 per hour.

Citizens Banker

Citizens Bank

Buffalo, NY • On-site

$25 - $30.77/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 8 days ago

Job description


Starting Salary: $25 / hour and up
Citizens Bankers are the face of the branch. They devote their time getting to know their customers and building lasting relationships by providing trusted advice.
What you'll do
Are you outgoing? Do you get satisfaction out of helping others and offering sound advice? If you're a "people person" who enjoys building positive relationships with customers, then this is the job for you!
Using your strong communication and problem-solving skills - along with your broad range of financial knowledge - you'll provide recommendations and assist customers with financial solutions, supporting spending, saving, borrowing and investing needs.
You'll get to know customers' personal financial goals and recommend tailored solutions to help achieve them - like planning for the future, buying a home or opening a new credit card. You'll introduce customers to digital and mobile-first ways to handle banking transactions, like on our app or through our ATMs. You'll collaborate with partners in Wealth Management, Mortgage and Business Banking to help customers with more complex financial needs. You'll make outbound calls to acquire new customers and schedule financial checkup appointments, as you understand what might be a good fit for a customer now, may not be 6 months from now. All financial policies and procedures will be followed, including proper cash handling, state and local laws and regulations.
What you'll get
  • Meaningful work & relationships - You'll help customers with important financial decisions that impact their lives like building a business, buying a house, paying for school or helping them realize their long-term financial goals. Colleagues and leadership listen to your ideas and feedback.
  • Commitment to community - Give back with 8 hours of paid time off annually for volunteering, separate from regular PTO, and have your donations to eligible 501(c)(3) organizations matched, up to $1,000 annually
  • Career opportunities, reward, and upskilling - See your hard work rewarded with promotions and opportunities to grow your career through training, coaching, career planning and development resources that enable you to branch off in any direction your talents and interests take you.
  • Exceptional benefits - Receive comprehensive health care coverage, including medical, dental and vision plans, a 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more.

Required Qualifications
  • High School degree or GED required
  • 2 years of sales and customer service experience, demonstrating an ability to meet or exceed goals
  • Ability to effectively ask questions and identify needs to improve the customer relationship
  • Proven success with building relationships, and recommending and referring products and services through in-person and phone interactions
  • Demonstrated skills in using digital technology to support the delivery of business goals
  • Aptitude to problem solve and provide solutions to customer issues
  • Recognized ability to strengthen relationships with teammates, business partners and specialists through collaboration
  • Self-motivated, confident and ability to multitask effectively
  • Ability to work branch hours, which can include weekends and evenings
  • Meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the pre-employment screening checks and obtaining a unique identifier from the NMLS.
  • Qualified candidates must complete a video interview assessment after applying as the next step, to be completed within 7 days of receiving the link. How to prepare: Set aside 30-45 minutes for the self-guided assessment that includes games and questions. Find a quiet place to record and be camera-ready. You'll need a smartphone, tablet, or desktop computer with your camera and microphone enabled. You'll answer questions to share your skills and experience, and bring your personality to the interview. This step accelerates the interview process, moving qualified candidates to hiring manager interview fast.

Preferred skills/experience
  • 1 year cash handling experience

Hours and Work Schedule
  • Hours per Week: 40
  • Work Schedule: Varies with branch needs and may include weekends and evenings

Pay Transparency
The salary range for this position is $25.00- $30.77 per hour, plus an opportunity to earn additional incentive earnings. Actual pay is based on various factors including, but not limited to, the budget, work location, and relevant skills and experience.
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.
About Us
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Equal Employment and Opportunity Employer
Job Applicant Data Privacy Policy
Background Check
Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

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