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The Citizens Bank Jobs (NOW HIRING)

Wvbankers

Citizens Bank of West Virginia

Elkins, WV · On-site

$60 - $80/hr

Citizens Bank of West Virginia Position Overview We are seeking a motivated and experienced banker ... The primary role is to provide exceptional service to clients and ensure front‑line personnel ...

Citizens Bank

Citizens Banker

Lansdale, PA · On-site

$25/hr

Starting Salary: $25 / hour and up Citizens Bankers are the face of the branch. They devote their time getting to know their customers and building lasting relationships by providing trusted advice.

Citizens Bank

Citizens Banker

Coraopolis, PA · On-site

$25/hr

Starting Salary: $25 / hour and up Citizens Bankers are the face of the branch. They devote their time getting to know their customers and building lasting relationships by providing trusted advice.

Citizens Bank

Citizens Banker

Pittsburgh, PA · On-site

$25/hr

Starting Salary: $25 / hour and up Citizens Bankers are the face of the branch. They devote their time getting to know their customers and building lasting relationships by providing trusted advice.

Citizens Bank

Citizens Banker

Mars, PA · On-site

$25/hr

Starting Salary: $25 / hour and up Citizens Bankers are the face of the branch. They devote their time getting to know their customers and building lasting relationships by providing trusted advice.

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All JobsFinance and Insurance JobsThe Citizens Bank Jobs

The Citizens Bank information

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How much do the citizens bank jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for the citizens bank in the United States is $19.86, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $21.63 per hour, depending on experience, location, and employer.

What is The Citizens Bank?

The Citizens Bank is a regional financial institution that provides a range of banking services to individuals, businesses, and communities. Its offerings typically include personal and business checking and savings accounts, loans, mortgages, credit cards, and online banking. The bank also offers investment and wealth management services, as well as various financial tools and resources. Customers can access banking services through local branches, ATMs, and digital platforms. The Citizens Bank strives to support local communities and deliver personalized customer service.

What is the typical career progression for employees at The Citizens Bank?

At The Citizens Bank, employees often start in entry-level positions such as teller or customer service representative and can progress to roles like personal banker, loan officer, or branch manager with experience and strong performance. The bank encourages professional development through on-the-job training, mentorship, and internal job postings. Advancement often depends on a combination of technical skills, customer service excellence, and leadership abilities. Employees who demonstrate initiative and adaptability are well-positioned for long-term growth within the organization.

What are the key skills and qualifications needed to thrive as a banking professional at The Citizens Bank?

To thrive as a Banking Professional at The Citizens Bank, you need a solid understanding of financial products, regulatory compliance, and customer service, typically supported by a degree in finance, business, or a related field. Familiarity with banking software, transaction processing systems, and, in some cases, certifications like Certified Bank Auditor (CBA) or Certified Financial Services Auditor (CFSA) is valuable. Strong interpersonal skills, attention to detail, and problem-solving abilities help professionals build trust and meet client needs effectively. These skills ensure efficient operations, regulatory adherence, and high-quality customer experiences in a competitive banking environment.

What is the difference between The Citizens Bank vs The Citizens Bank Customer Service Representative?

AspectThe Citizens BankThe Citizens Bank Customer Service Representative
Primary RoleProvides banking services, manages accounts, and offers financial adviceAssists customers with account inquiries, transactions, and product information
Required CredentialsHigh school diploma or equivalent; some roles may require banking certificationsHigh school diploma or equivalent; customer service experience preferred
Work EnvironmentBranch offices, online banking platformsBank branches, call centers
Industry UsageUsed broadly across banking and financial servicesSpecific to customer support roles within banking

The Citizens Bank encompasses a range of banking services and roles, including customer service representatives who focus on assisting clients directly. While The Citizens Bank refers to the institution as a whole, the Customer Service Representative is a specific role within the bank, primarily involved in customer support and account management. Both roles require similar educational backgrounds, but their responsibilities and work environments differ slightly.

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The Citizens Bank jobs near you
Infographic showing various The Citizens Bank job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 14% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $41,305 per year, or $19.9 per hour.

Deposit Operations Fraud Specialist

The Citizens Bank

Little Rock, AR • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Job description

Join The Citizens Bank as a Full-Time Deposit Operations Fraud Specialist and be at the forefront of safeguarding our customers' assets. This onsite role could be located in Little Rock or at our beautiful Headquarters Branch in Batesville, AR and offers a dynamic environment where you can leverage your analytical skills to combat fraud in real-time, ensuring the integrity of our banking services. Collaborate with a dedicated team that shares your commitment to excellence and customer-centricity, while enhancing security measures. You will experience firsthand the impact of your work on our customers, fostering trust and reliability in financial transactions. You will have access to benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Paid Time Off, and Employee Discounts. This position is an excellent opportunity to make a meaningful contribution while growing your expertise in the banking industry.

Who are we? An Introduction

Citizens Bank was founded in 1953 by a group of business and civic leaders. Citizens Bank is a financial services organization that is committed to serving the needs of the communities it serves. Its progressive community banking model focuses on the delivery of exceptional customer service while employing advanced technology and products which allow its customers to have one bank to serve all their needs. The Bank takes pride in a heritage of independence that honors the vision of its founders and remains dedicated to the financial progress of the people it serves. With a mission statement of People First, we always strive to deliver an amazing customer experience and provide the best products and services possible by every member of the Citizens Bank team.

Your day to day as a Deposit Operations Fraud Specialist

As a Deposit Operations Fraud Specialist at The Citizens Bank, you will play a crucial role in conducting thorough fraud dispute investigations involving ACH transactions, checks, and cards. Your responsibilities include processing provisional credits, managing check and ACH returns, and addressing customer inquiries with precision. You will assist in receiving and handling legal process documents served to the bank, such as levies, subpoenas, deceased customer claims, and garnishments. Additionally, daily report reviews will be part of your routine, as you work on charge-off and recovery processes for deposit accounts and savings products. Your expertise will extend to reviewing remote deposits and ATM transactions to ensure compliance and security for our customers.

This role offers a unique opportunity to make a significant impact as a safety net and fraud fighter for the Bank and our valued customers.

What we're looking for in a Deposit Operations Fraud Specialist

To excel as a Deposit Operations Fraud Specialist at The Citizens Bank, certain skills and experiences are essential. Previous banking experience is preferred, as it provides a foundational understanding of the industry and its daily operations. Outstanding customer service and conflict resolution skills are crucial, enabling you to effectively address customer inquiries and fraud disputes.

The ability to research, analyze, and resolve problems is vital, ensuring swift and accurate responses to fraud incidents. Proactivity paired with strong time management skills will allow you to stay on top of ongoing investigations and compliance requirements. Additionally, being computer savvy is necessary, as you will navigate various software and tools to manage fraud cases efficiently.

These skills will empower you to contribute meaningfully to our commitment to customer-centricity and integrity.

Knowledge and skills required for the position are:

  • Previous banking experience is preferred, especially in fraud or disputes
  • Great customer service and conflict resolution skills
  • Ability to research, analyze, and resolve problems
  • Proactive with strong time management skills
  • Computer savvy
Are you ready for an exciting opportunity?

If this sounds like the right job for you, don't wait - apply today! We look forward to hearing from you!

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