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Text Customer Service Jobs in Utah (NOW HIRING)

FDS Distributors

Customer Success Specialist

Provo, UT · On-site

$21 - $22/hr

Position Overview We are seeking a Client Services Representative to work directly with consumer ... Support business development activities through email, text, social media outreach, and outbound ...

Apello

Answering Service Agent (Bilingual)

UT · On-site +1

$16 - $20/hr

Our live answering service helps our business customers to provide better, 24/7 service for their ... Use Apello's software to determine when and how to relay messages to our clients (phone, text ...

Apello

Answering Service Agent (Bilingual)

UT · Remote

$16 - $20/hr

Our live answering service helps our business customers to provide better, 24/7 service for their ... Use Apello's software to determine when and how to relay messages to our clients (phone, text ...

Doug Smith Kia

Kia Service Consultant

Lindon, UT · On-site

To better meet our customers' needs, we have moved into our new facility in Lindon. We have an ... Communicate via text * Properly document repairs and process paperwork expeditiously * Sell needed ...

Doug Smith Kia

Kia Service Consultant

Lindon, UT

To better meet our customers' needs, we have moved into our new facility in Lindon. We have an ... Communicate via text * Properly document repairs and process paperwork expeditiously * Sell needed ...

Doug Smith Kia

Kia Service Consultant

Lindon, UT · On-site

To better meet our customers' needs, we have moved into our new facility in Lindon. We have an ... Communicate via text * Properly document repairs and process paperwork expeditiously * Sell needed ...

Doug Smith Kia

Kia Service Consultant

American Fork, UT · On-site

To better meet our customers' needs, we have moved into our new facility in Lindon. We have an ... Communicate via text * Properly document repairs and process paperwork expeditiously * Sell needed ...

Compass Group

FOOD SERVICE WORKER

Salt Lake City, UT · On-site

$17/hr

Text JOB to 75000 and search requisition ID number 1552305 . The advertised program is a ... Serves customers in a friendly, efficient manner following outlined steps of service. * Resolves ...

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All JobsText Customer Service JobsText Customer Service Jobs in Utah

Text Customer Service information

What are some common challenges faced in a text customer service role and how can they be managed?

One common challenge in Text Customer Service is accurately interpreting customer needs without the benefit of vocal tone or facial cues. To manage this, successful agents rely on clear, empathetic written communication and active listening skills to ensure they fully understand and address customer concerns. Additionally, handling multiple conversations simultaneously can be demanding, so effective time management and prioritization are essential. Regular training and collaboration with team members can also help agents stay updated on best practices and improve service quality.

What are the key skills and qualifications needed to thrive as a text customer service representative?

To thrive as a Text Customer Service Representative, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is often required. Attention to detail, patience, and the ability to handle multiple conversations simultaneously are standout soft skills in this role. These abilities ensure efficient, accurate, and empathetic support, leading to high customer satisfaction and effective issue resolution.

How do you become a text customer service agent?

To become a text customer service agent, candidates typically need a high school diploma or equivalent, strong written communication skills, and familiarity with chat or messaging platforms. Some employers may require prior customer service experience or training in specific tools like live chat software, and the role often involves working flexible hours or shifts.

What is a text customer service representative?

A Text Customer Service representative is a professional who provides support and assistance to customers primarily through text-based communication channels, such as SMS, live chat, or messaging apps. Their main responsibilities include answering customer inquiries, resolving issues, processing orders, and providing information in real time, all through written messages. This role requires strong written communication skills, attention to detail, and the ability to multitask across digital platforms. Text Customer Service representatives play a crucial role in enhancing customer satisfaction by offering convenient and efficient support without the need for phone calls.

What is the difference between Text Customer Service vs Chat Customer Service?

AspectText Customer ServiceChat Customer Service
Communication MethodText messaging platforms (SMS, app-based)Live chat interfaces on websites or apps
Work EnvironmentRemote, often asynchronousRemote or on-site, real-time interaction
Required SkillsClear written communication, patienceFast typing, multitasking, quick problem-solving
Common UsageCustomer support via text messagesCustomer support via live chat on websites

Text Customer Service and Chat Customer Service both involve assisting customers through digital communication channels. Text Customer Service typically uses SMS or messaging apps for asynchronous support, while Chat Customer Service involves real-time interactions via live chat on websites. Both roles require strong written communication skills, but Chat Customer Service often demands quicker responses and multitasking abilities. Understanding these differences helps employers and job seekers identify the right role based on communication style and work environment.

What are popular job titles related to Text Customer Service jobs in Utah? For Text Customer Service jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Text Customer Service jobs in Utah look for? The top searched job categories for Text Customer Service jobs in Utah are:
What cities in Utah are hiring for Text Customer Service jobs? Cities in Utah with the most Text Customer Service job openings:
Text Customer Service jobs near you
Infographic showing various Text Customer Service job openings in Utah as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Customer Care Representative

Tri Pointe Homes Holdings, Inc.

Salt Lake City, UT • On-site

$14.75 - $20/hr

Full-time

Posted 14 days ago

Job description

Overview
Tri Pointe Homes is about more than homes, we are about people. We are committed to changing the lives of our customers and employees. Our passion for creating communities does not end with our customers. If this sounds like a career for you, apply to be a part of our great team.
Tri Pointe Homes Utah is looking for an experienced, enthusiastic individual to join our talented group as a Customer Care Representative
Position Highlights: To deliver great customer experiences to homeowners, while following company expectations.
Position Responsibilities:
  • Respond to homeowner issues in a timely, efficient, neat, courteous, professional, and appropriate manner - related to warranty items that need repair, within the parameters of the warranty manual, company brand/ division guidelines, and Customer Care department's policies and procedures (this includes communicating in person, phone, email or text).
  • Perform accurate assessments of all service requests submitted by homeowners (to determine what is covered, not covered).
  • Build strong relationships and maintain appropriate and regular contact with homeowners, Customer Care Coordinators, and trade partners with updates regarding Customer Care requests, product information, and warranty coverage details.
  • Conduct follow-up communications with homeowners and trade partners to ensure 100% of all warranty repairs have been completed timely to the homeowner's satisfaction.
  • Actively participate in Eliant Survey reviews and follow up with homeowners and trade partners to increase survey response rates and satisfaction results.
  • Perform quality control inspections and homeowner orientation within company guidelines.
  • Complete all work orders, orientations/quality walks, purchase orders, and any other Customer Care documents or essential work processes, as assigned, in an accurate and timely manner.
  • Control and be responsible for all warranty costs. Understand regular hourly rates and not to exceed amounts. Negotiate with trade partners and/or investigate above normal estimates and invoices. Track individual expenditures in Concur or other accounting programs.
  • Work collaboratively with sales and construction team members, attend weekly site team meetings, and work with supporting trade partners to deliver quality new homes. Point out any special conditions or issues on existing properties to customers.
  • Develop and maintain up-to-date product and home care knowledge to provide feature, function, and benefits information to homeowners and set proper maintenance and performance expectations.
  • May assist construction team members to ensure the proper preparation and quality control finish of each new home before delivery to homebuyers.
  • Collaborate with Sales team members to ensure model homes are maintained in excellent condition and are always presentable to homebuyers.
  • Update Customer Care database and/or IT application systems with scheduling dates, service providers, and other information required.
  • Coordinate and schedule trade partners to perform necessary Customer Care repairs in the homeowner's home. Create and confirm accurate schedules for Customer Care requests that may require more than one trade.
  • Thoroughly understand scopes of work and engage trade partners to improve quality and efficiency.
  • Perform minor home repairs, adjustments, and modifications for homeowners. This may be a scheduled event, or it may occur during a homeowner emergency.
  • Track and review industry trends and work with production and purchasing departments on improvement opportunities. Seize opportunities to benchmark and share best practices with other division offices and departments.
  • Assist in maintaining a safe, civil, and clean work environment within all work sites. Abide by individual employee safety policies, stay up to date with job site safety training and guidelines, and exercise the courage to intervene and report any unsafe work conditions.
  • Regularly review Customer Care reports and data to identify and execute areas for improvement.

Position Qualifications:
  • High school diploma or general education degree (GED) desired; or equivalent combination of education and experience.
  • 1+ years residential customer care or construction field experience preferred
  • Must possess a valid Driver's License.
  • Strong interpersonal, written and verbal communication skills.
  • General knowledge of construction, customer service, and/or home repair
  • Ability to prioritize multiple tasks and deliver timely results

Physical Requirements:
  • Frequent balancing, standing, walking, sitting, listening, and speaking.
  • Extensive driving from location to location.
  • Occasional bending, kneeling, crawling, lifting, and/or moving up to 50 pounds

Want to know what it's like working at Tri Pointe Homes? Click here to see what our employees have to say: Great Place to Work Certified Company
Tri Pointe Homes is committed to building a diverse and talented team to help us achieve our goals. Please note that due to operational constraints, we are unable to consider applicants who require visa sponsorship (e.g., H1B, OPT) for this position. This policy applies uniformly to roles where sponsorship cannot be accommodated to ensure consistency and fairness in our hiring process.
At Tri Pointe Homes, we are intentional about fostering an environment where you, and all individuals, are encouraged to be their authentic selves. We embrace individuality and strive to be consciously inclusive of different backgrounds, experiences, and perspectives in every aspect of our business. We believe our company's strength relies on the diversity of the team and the unique, innovative ideas everyone contributes.
Pursuant to the California Consumer Privacy Act of 2018, if you are a California resident, you have the right to know the categories of personal information that we collect about job applicants, employees and their emergency contacts and beneficiaries, and independent contractors. Please click here for a description of our personal information collection practices.
We are an Equal Opportunity Employer, which means we make employment decisions based on merit and qualifications and are committed to providing equal opportunities for all applicants and employees without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, sexual orientation, gender identity or expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state or local laws.
We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to apply for an open position or to participate in an interview, please let us know.

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