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Text Counseling Jobs in Phoenix, AZ (NOW HIRING)

CHILDHELP

Hotline Counselor PT

Scottsdale, AZ · On-site

$25 - $27/hr

... via call, text, or chat. You'll be instrumental in creating action plans using our evidence ... Provide Counseling Services: Offer empathetic and undivided attention to help-seekers through phone ...

NPHX Church

Super Summer Bible Camp Counselor

Phoenix, AZ · On-site

$13.25 - $17.25/hr

... to all text messages, emails, phone calls and or any form of group communication. 10. Willing to help with the overall daily functions. 11. Professional attitude, support other Super Summer Bible ...

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How much do text counseling jobs pay per hour?

As of May 28, 2026, the average hourly pay for text counseling in Phoenix, AZ is $25.29, according to ZipRecruiter salary data. Most workers in this role earn between $21.25 and $28.65 per hour, depending on experience, location, and employer.

What is a Text Counseling job?

A Text Counseling job involves providing emotional support, guidance, and crisis intervention to individuals through text-based communication. Counselors typically work for mental health organizations, crisis hotlines, or online platforms, assisting people who may be struggling with stress, anxiety, depression, or other personal challenges. They use active listening, empathy, and problem-solving skills to help individuals manage their emotions and find appropriate resources. This role requires strong written communication skills, emotional resilience, and training in crisis intervention techniques.

What are the key skills and qualifications needed to thrive in the Text Counseling position, and why are they important?

To thrive in Text Counseling, strong written communication skills, active listening, and a background in psychology, social work, or counseling are essential, often supported by relevant degrees or certifications. Familiarity with secure messaging platforms and client management systems is common, with some employers requiring certification in crisis intervention or mental health first aid. Empathy, patience, and the ability to maintain confidentiality stand out as highly valued soft skills. These competencies are vital to provide effective, timely support to clients while ensuring their safety and privacy during sensitive conversations.

What are the typical challenges faced by professionals working in Text Counseling roles?

Text counselors often handle multiple clients simultaneously and must adapt quickly to a wide range of emotional situations, requiring focus and quick critical thinking. The lack of nonverbal cues in text-based communication can make it more challenging to gauge a client’s emotional state, so counselors need strong interpretive skills and must clarify meaning frequently. Additionally, maintaining clear boundaries while providing empathetic support is crucial for both client well-being and counselor self-care. Most teams have supervision or peer support systems in place to help manage challenging conversations and promote ongoing professional development.
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Text Counseling jobs near you
Hotline Counselor PT

Hotline Counselor PT

CHILDHELP

Scottsdale, AZ • On-site

$25 - $27/hr

Part-time

Posted 17 days ago

Job description

Join Our Team as a Hotline Counselor!

Are you passionate about making a difference in the lives of children and families? Do you have a strong background in crisis intervention and a desire to provide vital support to those in need? Childhelp is seeking a dedicated and compassionate Hotline Counselor to join our National Child Abuse Hotline team.

In this role, you'll provide crucial crisis intervention, education, and resource information to help-seekers contacting us via call, text, or chat. You'll be instrumental in creating action plans using our evidence-informed practice model, addressing critical issues such as child abuse, family conflict, domestic violence, and mental health concerns.

What You'll Do:

  • Provide Counseling Services: Offer empathetic and undivided attention to help-seekers through phone calls, texts, and live chats, understanding their immediate needs and developing brief action plans.

  • Documentation & Reporting: Accurately and completely enter relevant data into our Hotline database in a timely manner, and report information to authorities when legally required.

  • Maintain Quality Standards: Stay current on all laws, regulations, policies, and practices related to child abuse and neglect, ensuring adherence to confidentiality, ethical guidelines, and contractual obligations.

  • Collaborate and Grow: Attend staff meetings, complete required trainings, and actively participate in team discussions to identify effective approaches and interventions. Engage in reflective supervision to continuously improve your skills.

What We're Looking For:

  • Education: A bachelor's degree in psychology, social work, or a related field is required; A Master's or Doctoral degree in a relevant field is preferred.

  • Experience: Minimum one (1) year of experience working with family violence and/or child abuse.

  • Knowledge & Skills:

    • Strong understanding of laws and regulations surrounding physical, sexual, and emotional abuse, child abuse, neglect, and legal reporting requirements.

    • Ability to successfully complete Hotline Counselor training and pass all competency assessments.

    • Must meet all job expectations, including successful completion of the counselor assessment, within the first 90 days of employment.

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