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Test Center Manager Jobs (NOW HIRING)

Prometric

Test Center Manager

Ashwaubenon, WI · On-site

$20/hr

Test Center Manager REPORTS TO: Channel Engagement Manager or Sr. Manager DEPARTMENT: Test Center LOCATION: Ashwaubenon, WI TEST CENTER ADDRESS: 1525 Park Pl #400, Ashwaubenon, WI 54304 Please ...

Prometric

Test Center Manager

West Palm Beach, FL · On-site

$20.10/hr

Test Center Manager REPORTS TO: Channel Engagement Manager or Sr. Manager DEPARTMENT: Test Center LOCATION: West Palm Beach FL 33401 TEST CENTER ADDRESS: 1645 Palm Beach Lakes Blvd Ste 650 Please ...

prometric

Test Center Manager

West Springfield, MA

$17.75 - $21/hr

Test Center Manager REPORTS TO: Channel Engagement Manager or Sr. Manager DEPARTMENT: Test Center LOCATION: West Springfield, MA 01089 TEST CENTER ADDRESS: 59 Interstate Drive Suite 25 Please ...

Pearson

Test Center Manager - Macon, GA

Macon, GA · On-site

$20/hr

Responsibilities Expand your career at Pearson VUE in our entry level Test Center Manager position forour Macon GA location. You will utilize your communication and customer skills with ...

Pearson

Test Center Manager - Macon, GA

Macon, GA · On-site

$20/hr

Responsibilities Expand your career at Pearson VUE in our entry level Test Center Manager position for our Macon GA location. You will utilize your communication and customer skills with external ...

Pearson

Test Center Manager (Arden, NC)

Arden, NC · On-site

$20/hr

Responsibilities Expand your career at Pearson VUE in our entry level Test Center Manager position forour Arden, NC location. You will utilize your communication and customer skills with ...

Pearson

Test Center Manager (Albany, NY)

Albany, NY · On-site

$26/hr

Expand your career at Pearson VUE in our Test Center Manager position for our Albany, NY location, located at 94 New Karner Rd, Suite 207 . In this role, you will utilize your communication and ...

Pearson

Test Center Manager (Newark, DE)

Newark, DE · On-site

$19/hr

NYSE: PSO). Expand your career at Pearson VUE in our entry level Test Center Manager position forour Newark, DE location. You will utilize your communication and customer skills with ...

Pearson

Test Center Manager (Newark, DE)

Newark, DE · On-site

$19/hr

Expand your career at Pearson VUE in our entry level Test Center Manager position for our Newark, DE location. You will utilize your communication and customer skills with external customers while ...

Pearson

Test Center Manager (Albany, NY)

Albany, NY · On-site

$26/hr

Expand your career at Pearson VUE in our Test Center Manager position for our Albany, NY location, located at 94 New Karner Rd, Suite 207 . In this role, you will utilize your communication and ...

prometric

Test Center Administrator

Norwalk, CT · On-site

$13.25 - $16/hr

Test Center Manager DEPARTMENT: Test Center LOCATION: Norwalk, CT TEST CENTER ADDRESS: 444 Westport Ave Please complete this brief questionnaire What To Expect On First Day(VIDEO) JOB OVERVIEW: The ...

prometric

Test Center Administrator

Norwalk, CT · On-site

$13.25 - $16/hr

Test Center Manager DEPARTMENT: Test Center LOCATION: Norwalk, CT TEST CENTER ADDRESS: 444 Westport Ave Please complete this brief questionnaire What To Expect On First Day(VIDEO) JOB OVERVIEW: The ...

prometric

Test Center Administrator

Norwalk, CT · On-site

$13.25 - $16/hr

Test Center Manager DEPARTMENT: Test Center LOCATION: Norwalk, CT TEST CENTER ADDRESS: 444 Westport Ave Please complete this brief questionnaire What To Expect On First Day(VIDEO) JOB OVERVIEW: The ...

prometric

Test Center Administrator

Norwalk, CT

$13.25 - $16/hr

Test Center Manager DEPARTMENT: Test Center LOCATION: Norwalk, CT TEST CENTER ADDRESS: 444 Westport Ave Please complete this brief questionnaire What To Expect On First Day(VIDEO) JOB OVERVIEW: The ...

prometric

Test Center Administrator

New York, NY · On-site

$14.50 - $17.50/hr

Test Center Manager DEPARTMENT: Test Center LOCATION: Queens Ny 11356 TEST CENTER ADDRESS: 14-29 112th street Please complete this brief questionnaire What To Expect On First Day(VIDEO) JOB OVERVIEW:

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How much do test center manager jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for test center manager in the United States is $18.68, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $20.19 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Test Center Manager, and why are they important?

To thrive as a Test Center Manager, you need strong organizational skills, attention to detail, and experience in managing operations, typically supported by a degree in business, education, or a related field. Familiarity with test administration platforms, scheduling software, and compliance protocols such as Pearson VUE or Prometric systems is important. Exceptional communication, problem-solving abilities, and leadership are vital soft skills for building trust with staff and test-takers. These competencies ensure a secure, efficient, and positive testing environment that upholds integrity and smooth day-to-day operations.

What are some common challenges faced by Test Center Managers and how can they be addressed?

Test Center Managers often face challenges such as maintaining strict testing security protocols, managing high volumes of candidates, and ensuring all staff are well-trained and compliant with regulations. Balancing operational efficiency while providing a positive candidate experience requires strong organizational skills and attention to detail. Proactively communicating with team members, regularly updating procedures, and staying current with testing vendor requirements can help address these challenges and ensure smooth test administration.

What are the responsibilities of a Test Center Manager?

A Test Center Manager is responsible for overseeing the daily operations of a testing facility where exams such as standardized tests, certification assessments, or professional licensure tests are administered. Their duties typically include managing staff, ensuring test security and compliance with regulations, scheduling test sessions, handling candidate inquiries, and resolving any technical or operational issues that may arise. Test Center Managers play a critical role in maintaining the integrity and smooth functioning of the testing environment, providing a secure and fair experience for all candidates.

What is the difference between Test Center Manager vs Test Administrator?

AspectTest Center ManagerTest Administrator
CredentialsOften requires managerial experience, certifications in testing protocolsTypically requires basic testing certifications or training
Work EnvironmentOversees testing centers, manages staff, ensures complianceAdministers tests, interacts directly with test-takers
Employer & Industry UsageUsed in educational, certification, and professional testing centersCommonly employed in testing environments for administering exams

The Test Center Manager oversees the entire testing operation, staff, and compliance, while the Test Administrator focuses on delivering tests directly to candidates. Both roles are essential in testing environments but differ in responsibilities and scope.

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Test Center Manager jobs near you
Infographic showing various Test Center Manager job openings in the United States as of May 2026, with employment types broken down into 2% As Needed, 73% Full Time, 23% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $38,853 per year, or $18.7 per hour.
Test Center Manager

Test Center Manager

Prometric

Ashwaubenon, WI • On-site

$20/hr

Full-time

Vision, Retirement

Posted 24 days ago

Prometric rating

4.4

Company rating: 4.4 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

412th of 425 rated business services

Job description

About Us: Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world's most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in 180 countries around the world. With over three decades of experience working with clients of all sizes across a multitude of industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere.
JOB TITLE: Test Center Manager
REPORTS TO: Channel Engagement Manager or Sr. Manager
DEPARTMENT: Test Center
LOCATION: Ashwaubenon, WI
TEST CENTER ADDRESS: 1525 Park Pl #400, Ashwaubenon, WI 54304
Please complete this brief questionnaire
What To Expect On First Day(VIDEO)
JOB OVERVIEW
The Test Center Manager (TCM) serves as the face of Prometric in test centers around the world. These professionals are an essential part of a growing specialization within the company and thrive in fast-paced environments that support people who are taking life-changing exams.
Prometric employs more than 600 Test Center Administrators (TCAs) worldwide who are highly respected for their ability to lead and control the computer-based test center environment. The job requires TCMs to manage all aspects of the testing facilities, financial practices, personnel and maintain set policies and guidelines to uphold the highest standard for exam integrity in the world.
PERKS
  • 12 Paid Holidays Off annually based on work schedule and start date
  • No selling or quotas
  • Office setting environment
  • Paid training
  • Sick time prorated based on start date
  • 401K
  • Employee Assistance Program
  • Vision
  • FSA
  • Legal

RESPONSIBILITIES
  • Ensure that the facilities, operations, and performance at the assigned test center consistently meets the standards of Prometric and its testing clients.
  • Plan regular staff schedules and supervise both regular as well as temporary Test Center Administrators
  • Have an understanding of how test center operating costs impact Prometric's key financial and business drivers and performance against corporate metrics
  • Educate staff on the rationale behind the key performance levers for the business and coach staff how to efficiently achieve the targets
  • Supervise security/verification procedures of test candidates arriving for registration, ensuring that identification and confirming eligibility is carried out correctly.
  • Responsible for hiring and training of new Test Center Administrators
  • Review and approve timesheets and expenses for all staff
  • Provide security at the testing facilities by ensuring all locks and security systems are properly used. The TCM is responsible for holding keys to the testing facility
  • Represents the organization with professionalism
  • Has sufficient knowledge of basic technology to resolve common issues
  • File detailed reports on any irregular test center situations or complaints
  • Operate a DVR, digital camera, telephone system (IVR), and alarm system as and when required.
  • Resolve, report or escalate candidate and/or building problems to the appropriate department or manager
  • Engage with property management to maintain a safe and comfortable testing environment
  • Acts as a TCA to administer tests
  • Actively participates in Prometric quality assurance, audit programs and other company initiatives as a team player.
  • Maintain a deep knowledge of policies, practices, and procedures.

QUALIFICATION REQUIREMENTS
EDUCATION
  • High school diploma or equivalent
  • College experience a plus

EXPERIENCE
  • Minimum of two years of customer service experience required (call center, retail, restaurant, etc.)
  • One year of management or supervisory experience required
  • Must be 18 years of age to qualify

SKILLS
  • Ability to communicate with candidates effectively and with professionalism and authority
  • Ability to learn and apply verbal and written operational instructions
  • Ability to make decisions using appropriate situational judgement
  • Ability to write detailed, accurate and professional reports and correspondence
  • Ability to multi-task and handle small tools, pack equipment for shipping or unpack for installation
  • Familiar with Microsoft Windows-based computer programs and applications (including but not limited to MS Office, Outlook, Explorer-web browsing)
  • Availability - Should be flexible to work various days and times including evening and weekends, subject to change according to testing demands.
  • Ability to effectively manage situations that require conflict resolution

PHYSICAL JOB REQUIREMENTS
  • Must be able to bend, stoop, and lift up to 40 pounds
  • Ability to remain in a stationary position for extended periods of time while administering exams
  • Ability to physically move through test room every 8-10 minutes and escort candidates to and from testing room
  • Visual requirements include the ability to adjust or focus computer screens and view testing room through camera monitors while proctoring the exam
  • Ability to maintain computers in the lab and office setting, by physically maneuvering in tight spaces, while maintaining safety protocols

Prometric is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, and local law.

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