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Temporary Vp Customer Experience Jobs (NOW HIRING)

Schlesinger Associates

VP, Customer Success

$141K - $181K/yr

Vp, Customer Success The VP, Customer Success, is responsible for leading and scaling the Customer ... The ideal candidate brings deep experience in customer success, service delivery, and business ...

Bloomingdale's Inc.

VP, Customer Engagement

Manhattan, NY · On-site

$200 - $280/hr

The VP of Customer Engagement will build on that foundation -- deepening the program's reach, elevating the customer experience within it, and transforming CRM from a communications function into a ...

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Temporary Vp Customer Experience information

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How much do temporary vp customer experience jobs pay per year?

As of Aug 21, 2026, the average yearly pay for temporary vp customer experience in the United States is $163,217.00, according to ZipRecruiter salary data. Most workers in this role earn between $138,500.00 and $177,500.00 per year, depending on experience, location, and employer.

What is a temporary VP Customer Experience?

A Temporary VP of Customer Experience is a senior leader hired on an interim or contract basis to oversee and improve a company's customer interactions and satisfaction. This role typically involves managing customer support teams, developing customer-centric strategies, and ensuring consistent and positive experiences across all customer touchpoints. Temporary VPs often step in during periods of transition, such as when a permanent executive is being recruited or during organizational changes, to maintain stability and drive key initiatives. Their expertise helps companies maintain a strong customer focus and support business growth.

What are the main challenges faced by a temporary VP Customer Experience, and how can they make an immediate impact?

A Temporary VP of Customer Experience often steps into organizations during periods of transition, such as restructures or leadership gaps. The main challenges include quickly assessing the current customer journey, aligning with existing teams, and identifying high-impact improvements within a limited timeframe. Success in this role relies on rapidly building trust with both customers and internal stakeholders, prioritizing initiatives that deliver quick wins, and effectively communicating progress. Leveraging prior expertise and a collaborative approach enables the temporary VP to drive meaningful outcomes even in a short-term engagement.

What are the key skills and qualifications needed to thrive as a temporary VP Customer Experience, and why are they important?

To thrive as a Temporary VP Customer Experience, you need extensive leadership experience in customer experience strategy, a strong grasp of CX metrics, and a relevant degree in business or a related field. Familiarity with CRM systems, customer feedback platforms, and analytics tools is typically required, along with certifications like CCXP being advantageous. Outstanding communication, change management, and problem-solving skills help drive customer-focused initiatives and lead cross-functional teams effectively. These competencies are crucial for quickly assessing customer needs, implementing impactful strategies, and ensuring seamless transitions during interim leadership periods.

What is the difference between Temporary Vp Customer Experience vs Customer Service Director?

AspectTemporary Vp Customer ExperienceCustomer Service Director
CredentialsTypically requires senior management experience, relevant industry certifications, and leadership skillsUsually requires customer service management experience, relevant certifications, and strong communication skills
Work EnvironmentStrategic leadership, cross-departmental collaboration, high-level decision makingOperational management, team oversight, direct customer interaction
Employer & Industry UsageUsed in large organizations for temporary strategic projects or transitionsCommon in companies of all sizes for ongoing customer service management

The Temporary Vp Customer Experience focuses on strategic, high-level leadership during transitional periods, while the Customer Service Director manages day-to-day customer service operations. Both roles require customer-focused credentials but differ in scope and seniority.

What are the most commonly searched types of Vp Customer Experience jobs?

The most popular types of Vp Customer Experience jobs are:

What job categories do people searching Temporary Vp Customer Experience jobs look for?

The top searched job categories for Temporary Vp Customer Experience jobs are:

Temporary Vp Customer Experience jobs near you
Infographic showing various Temporary Vp Customer Experience job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $163,217 per year, or $78.5 per hour.

Vice President, Customer Experience Manager

Talkdesk

Seattle, WA • On-site

$288/wk

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Job description

The Vice President, Customer Experience Manager is a strategic, high-impact leader responsible for defining and scaling a unified customer experience model across North America. Based in Bellevue, WA, this role leads a consolidated team of Customer Experience Managers (CXMs), combining Customer Success and Technical Account Management into a single, outcome-driven function.

A core mandate of this role is accelerating adoption of Talkdesk's AI-powered solutions, ensuring customers fully realize the value of automation, intelligent routing, and AI-driven customer engagement. The VP will champion an AI-first mindset-both internally and externally-guiding customers on how to operationalize AI to transform their contact center strategies and deliver measurable business outcomes.

As a leader of leaders, this executive aligns business value with technical execution, driving seamless customer journeys that maximize adoption, retention (NRR), and expansion across complex enterprise accounts. The role requires deep technical expertise-ideally grounded in early-career experience in product, engineering, or architecture-paired with strong executive presence to engage from developers to the C-suite.

Key Responsibilities

Leadership & Organizational Strategy

  • Build, lead, and scale a high-performing, multi-layered CX leadership team across North America
  • Drive the evolution to a unified CXM model, integrating business and technical skill sets into a single customer-facing function
  • Establish career paths and competency models emphasizing technical depth, AI fluency, and business acumen
  • Cultivate a culture of innovation, accountability, and AI-first thinking across the organization

AI Adoption & Customer Transformation

  • Lead the adoption and expansion of Talkdesk AI solutions across the customer base, ensuring customers leverage AI to drive efficiency and differentiated experiences
  • Partner with customers to define and execute AI strategies, including automation, conversational AI, and intelligent orchestration
  • Embed AI best practices into all stages of the customer lifecycle-from onboarding through expansion
  • Act as an internal and external evangelist for AI-driven customer experience transformation

Customer & Technical Strategy

  • Serve as the executive bridge between customer technical teams and internal Product & Engineering organizations
  • Translate platform performance, AI utilization, and technical health into clear business outcomes and ROI
  • Provide executive oversight on complex initiatives, including APIs, CRM integrations, and AI-enabled workflows
  • Act as the voice of the customer to influence product innovation, particularly in AI and automation capabilities

Growth, Retention & Executive Engagement

  • Own North America retention and expansion targets (NRR and GRR) across strategic accounts
  • Partner closely with Sales and GTM leadership to identify AI-led growth opportunities
  • Build and maintain C-suite relationships, positioning AI adoption as a strategic lever for business transformation
  • Serve as the senior escalation point for complex technical and transformational engagements

Operational Excellence & Transformation

  • Develop scalable playbooks that integrate AI adoption into onboarding, adoption, and lifecycle management
  • Implement frameworks to measure technical health, AI utilization, and customer maturity
  • Lead organizational transformation, integrating technical and business roles into a cohesive, AI-enabled CX model
  • Drive operational rigor, consistency, and data-driven decision-making across the post-sales lifecycle

Qualifications

  • 15+ years of experience in Customer Success, Technical Account Management, Professional Services, or Product within enterprise SaaS (CCaaS/CX platforms preferred)
  • Strong technical foundation, ideally with early-career experience in Product, Engineering, or Solution Architecture
  • Demonstrated experience driving AI/automation adoption for enterprise customers, with a clear understanding of how AI delivers business value
  • Proven track record leading global or regional (North America) multi-tiered teams in high-growth environments
  • Deep expertise in cloud architecture, APIs, enterprise integrations (e.g., CRM systems), and AI-driven platforms
  • Experience supporting complex industries such as Financial Services, Healthcare/Life Sciences, and Retail
  • Strong change management background, including organizational design and transformation initiatives
  • Startup mindset with a bias for action, adaptability, and comfort operating in ambiguity; prior startup or high-growth company experience preferred but not required
  • Exceptional executive communication skills, with the ability to influence both technical and business stakeholders
  • Data-driven mindset with the ability to connect technical performance and AI adoption to financial outcomes (NRR, ROI, EBITDA)
  • Bachelor's degree required; MBA or advanced leadership training preferred 

Pay Range (OTE Pay):   $288,500 - $396,500

Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission. 

Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).

Retirement Benefits: 401(k) plan

Paid Time Off: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.

Paid Holidays: Talkdesk offers 14 paid holidays each year. 

Paid Sick Leave: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.

Method of Application: Apply online.

Application Window: The application window is expected to close at least 10 days from the posting date. The application was posted on 04/16/2026.

Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.

All questions or concerns about this posting should be directed to the Talent team at Talent@talkdesk.com.

Apply