The Parts Delivery Driver is responsible for the safe and timely delivery and pickup of parts and equipment to and from customers, satellite stores, and vendors. This position plays a critical role in ensuring accurate transactions, excellent customer service, and the professional representation of the company in all delivery activities.
Essential Duties and Responsibilities:
- Deliver parts and equipment to customers, satellite stores, and vendors in a safe, timely, and professional manner.
- Pick up parts and equipment from customers, satellite stores, and vendors as directed by the Parts Manager, Inventory Control Administrator, Parts Counter personnel, or Shipping & Receiving Clerk.
- Verify parts against delivery and pickup documentation to ensure accuracy.
- Unload delivery vehicle at the end of each shift and properly stage or return items.
- Submit all delivery paperwork, receipts, and undelivered parts at the end of each day in accordance with company procedures.
- Maintain delivery vehicle cleanliness and perform basic pre- and post-trip inspections, reporting any issues immediately.
- Operate forklift or material handling equipment safely as required.
Secondary Duties:
- Assist in maintaining the professional appearance and cleanliness of the Parts Department.
- Provide backup support to shipping, receiving, and parts counter staff as needed.
Customer Service Responsibilities:
As a direct representative of the company on the road and with customers, the Parts Delivery Driver must:
- Deliver parts with courtesy, professionalism, and accuracy.
- Communicate clearly and respectfully with customers, vendors, and coworkers.
- Notify dispatch or the Parts Manager promptly of delays, incorrect orders, or delivery issues.
- Protect customer property and ensure parts are delivered in good condition.
- Demonstrate punctuality and reliability, meeting all scheduled delivery windows.
- Represent the company with a professional appearance and demeanor at all times.
Supervisory Responsibilities:
This position does not have direct supervisory authority. May assist in training or oversight of apprentices, interns, or temporary staff as assigned.
Minimum Qualifications:
Education:
- High school diploma or equivalent required.
Experience:
- Mechanical aptitude required.
- Previous customer service or delivery experience preferred.
Knowledge, Skills, and Abilities:
- Ability to read, understand, and follow instructions and information in English.
- Must have and maintain a valid driver’s license, clean driving record, and valid DOT Medical/Health Card in accordance with applicable regulations.
- Ability to safely operate company delivery vehicles, forklifts, and related equipment.
- Basic computer and calculator skills; ability to learn the company’s inventory system.
- Strong verbal and written communication skills.
- Professional appearance and ability to represent the company with tact and courtesy.
Work Environment and Physical Requirements:
- This is a physically demanding position requiring frequent driving, loading, and unloading of parts.
- Must be able to lift, carry, and transport parts weighing up to 70 pounds or more as needed.
- Will drive company-provided vehicles for 6–10 hours per shift.
- Frequent exposure to noise, dust, exhaust fumes, and varying weather conditions.
- Required to wear company-provided uniforms and personal protective equipment (PPE).
- May operate forklifts, pallet jacks, or other material handling equipment.
Accountability and Compliance:
- Adhere to all company policies, DOT regulations, and traffic laws.
- Report all accidents, injuries, or vehicle/equipment issues immediately to management.
- Maintain accurate and timely delivery documentation and records.
- Accept responsibility for punctuality, safe driving practices, and quality of service.
- Participate in required safety training, performance reviews, and compliance audits.