Temporary Remote Chat Support Jobs in Indiana (NOW HIRING)

Description
Come join our team as a Temporary National Service Coordinator! The primary focus of a Temporary National Service Coordinator is to support the National Service and GOVMVMT teams, field stakeholders, and Enterprise customers with a wide variety of clerical, administrative and operational duties. The Temporary National Service Coordinator works closely with National Program Managers to improve processes and drive efficiency and customer growth and loyalty.
Compensation: $45K - $55K
Schedule: Remote, Monday - Friday 8:00am-5:00pm
Assignment Duration: Up to 90 days
Who We Are:
Peoplelink Group serves customers across the country by providing innovative, effective business solutions and adding value through our three-fold approach - people, process, and performance. We partner with businesses to produce results that directly impact their bottom line. Since 1987, Peoplelink has been a cutting-edge leader in the staffing industry, placing more than 14,000 employees on job assignments each and every day. Check out more about us on our website here! https://www.peoplelinkgroup.com/
What You'll Do:
• Manage daily operations within Vendor Management Systems (VMS) and Applicant Tracking Systems (ATS), including reviewing requisitions, processing submittals, ensuring compliance, entering and updating job orders, and maintaining data accuracy across systems.
• Coordinate candidate lifecycle activities such as submittals, interview scheduling, onboarding, and engagement setup, ensuring timely progression and adherence to customer requirements.
• Administer timekeeping, invoicing, and billing processes, including auditing time entries, managing timesheet approvals, resolving discrepancies, and supporting payroll and supplier payments.
• Maintain compliance with customer agreements and program requirements through ongoing audits, documentation tracking, supplier vetting, and follow-up on missing or incomplete information.
• Support customer account management by preparing reports, dashboards, and data for Service Level Agreements (SLAs), scorecards, quarterly business reviews (QBRs), and monthly program reporting.
• Monitor system activity and performance metrics, including aging requisitions, rejected submittals, open orders, and VMS queues, taking action to resolve issues and prevent delays.
• Facilitate communication and coordination across stakeholders, including field teams, recruiting teams, suppliers, customers, and leadership, ensuring alignment and timely information sharing.
• Provide training, guidance, and ongoing support to internal teams on VMS tools, processes, and enterprise account requirements, including assisting with system implementations.
• Manage supplier and customer relationships by conducting audits, business reviews, intake calls, and follow-ups to support program success and customer satisfaction.
• Maintain system integrity through updates to job templates, rate cards, user access, account setup, and general system cleanup activities.
• Support continuous improvement initiatives by identifying process efficiencies, enhancing workflows, and contributing to overall program performance.
• Participate in coaching, feedback, and professional development activities while modeling professionalism, ethical conduct, and a positive company image.
• Safeguard company assets and confidential information and perform additional responsibilities as assigned.
What You'll Bring:
• At least one year of staffing industry or customer support experience
• Ability to travel by air or car when needed for department meetings or field visits
• Excellent oral and written communication skills
• Ability to organize and manage multiple priorities/projects
• Ability to shift priorities in a rapidly changing environment
• Strong attention to detail
• Proven cooperative, team-oriented demeanor, yet also able to work independently
• Excellent interpersonal relations and ability to effectively build relationships with internal associates & customers
• Strong customer service orientation
• Ability to communicate and analyze customer data & requirements
• Strong commitment to company core values and guiding principles
• Ability to work under stressful conditions
• Understanding and apply basic math skills and financial concepts
• Possess working knowledge of Microsoft office applications, with focus on excel
• Passion for process management
The Benefits:
• Competitive Health Benefits following a 60-Day wait-period
• Short-term Disability
• Life Insurance
• Accident/Critical Injury Insurance
• Employee Assistance Program
• 401k Eligibility
Peoplelink, LLC, a leader in the staffing industry for the past 33 years, continues our vision of 'linking' communities through employment. Peoplelink's dedication to the safety, health & well-being of our associates, clients and communities remains to be a #1 priority.
PeopleLink Group is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other protected status under federal, state, or local law. We are committed to fostering a diverse and inclusive workplace.
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