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What are the key skills and qualifications needed to thrive as a Temporary Desktop Support, and why are they important?

To thrive as a Temporary Desktop Support, you need strong problem-solving abilities, knowledge of computer hardware and software, and typically an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and operating systems such as Windows and macOS is often required. Excellent customer service, communication, and time management skills help you effectively assist users and prioritize tasks. These skills ensure timely resolution of technical issues and minimize downtime for end users, which is crucial in a support environment.

What are some common challenges faced by Temporary Desktop Support staff, and how can they effectively adapt to new environments?

Temporary Desktop Support professionals often encounter the challenge of quickly acclimating to unfamiliar IT environments and company-specific processes. They may need to rapidly learn about unique hardware setups, software systems, and internal ticketing procedures. Adaptability, strong communication skills, and a proactive approach to troubleshooting are essential for success. Building rapport with permanent staff and asking clarifying questions early on can help Temporary Desktop Support staff integrate smoothly and deliver effective support from day one.

What does a Temporary Desktop Support technician do?

A Temporary Desktop Support technician provides short-term technical assistance to end-users within an organization. Their primary responsibilities include troubleshooting hardware and software issues, installing and configuring computer systems, and assisting users with technical problems via phone, email, or in person. They often work under the guidance of permanent IT staff and may also help with equipment setup, network connectivity, and routine maintenance tasks. The 'temporary' aspect means their employment is typically for a fixed duration, such as during projects, busy periods, or while covering staff absences.
What are the most commonly searched types of Desktop Support jobs in Hamilton, ON? The most popular types of Desktop Support jobs in Hamilton, ON are:
What are popular job titles related to Temporary Desktop Support jobs in Hamilton, ON? For Temporary Desktop Support jobs in Hamilton, ON, the most frequently searched job titles are:
What job categories do people searching Temporary Desktop Support jobs in Hamilton, ON look for? The top searched job categories for Temporary Desktop Support jobs in Hamilton, ON are:
What cities near Hamilton, ON are hiring for Temporary Desktop Support jobs? Cities near Hamilton, ON with the most Temporary Desktop Support job openings:
Temporary Desktop Support jobs near you

Co-Op Student - IT Support

City of Mississauga

Mississauga, ON • On-site

Other

Posted 15 days ago

Job description

Req ID: 28231 
Vacancy Type: Temporary 
Contract Duration: September - December, 2026
Number of Positions: 8  
Closing Date: 05/27/2026

To be considered for this competition, applicants must be enrolled in a recognized postsecondary co-op program and be eligible to complete a Work Term during the specified period. Applicants must be legally eligible to work in Canada. Proof of enrolment in a related program must be uploaded when completing the application.   

Job Summary

Working for the City means you are part of something big, something special!! You will be part for a team of engaging, enthusiastic and dedicated people that are committed to collaborating with one another to deliver on our commitment to the residents, visitors and businesses of Mississauga.

Duties and Responsibilities

Responsibilities towards TECH HUB/Departmental Support:
Under the direction of the Supervisor, IT Departmental Support in the Information Technology division, the successful candidate will perform the following functions
   Provide front line Help Desk support at the Tech Hub counter
   Resolve support calls from clients and update data into Help Desk database
   Triage assigned support calls and client inquiries at the 2nd level and dispatch calls to other support teams as necessary
   Imaging and Deployment of PC to support PC Replacement
   Participate in PC Life Cycle and IT Asset Management processes
   Perform other duties as required


Responsibilities towards Service Desk:

Under the general direction of the Supervisor, Information Technology Service Desk, the successful candidate will
   Provide front line Help Desk Call Centre telephone support
   Process voicemail and email requests for support
   Log support calls from clients and enter appropriate data into Help Desk database
   Keep employees and management updated with respect to the current status of the corporate network and enterprise applications and systems through web postings and e-mail notifications
   Provide general assistance to Information Technology staff including following up on requests for information/action
   Perform other duties as required

Skills and Qualifications

   Must be enrolled in a post-secondary Information Technology program
   Must be familiar with a wide variety of software including: Microsoft Windows 10, Microsoft Windows 7,Apple OS X, Microsoft Offi ce (Word, Excel, Power Point) and enterprise email systems such as MicrosoftOutlook
   Hardware knowledge should include personal computers and peripherals such as network printers,scanners, digital cameras, mobile devices such as iPhones
   Hands on experience with Microsoft Active Directory, networking, client/server and web-based architecturesand PC maintenance/repair is an asset
   Mobile Device Management experience is an asset
   Should have exceptional customer service skills with a commitment to service excellence, quality and clientcommunication
   Must have the ability to attend various City sites Occasional bending and lifting of equipment of up to 40 lbs is required
   The Hardware Support Services team (3 out of the 5 hires) will be required to have access to a vehicle to travel to various City sites

Hourly Rate/Salary: 20.29 - 24.11
Hours of Work: 35
Work Location: Civic Centre
Work Model : This is an on-site role requiring presence in the office five days per week   
Organization Unit: CPS/Desktop Services
Department/Division/Section: CPS/Corporate Services Dept , CPS/IT Division , Client Computing & Support Services
Non-Union/Union: Non Union

The City of Mississauga may use artificial intelligence (AI) technology in sourcing candidates for some positions, however, it is not being used for screening, assessing, or selecting candidates.
We thank all who apply, however, only those candidates selected for an interview will be contacted. You can also check your application status in your candidate profile online.
All personal information is collected under the authority of the Municipal Act.
Equity, Diversity and Inclusion
The City of Mississauga is committed to creating a respectful and supportive workplace that fosters a culture of equity, diversity and inclusion which broadly reflects the communities and residents we serve. Throughout the employee life cycle, the City is working to include an EDI lens to attract, retain and support the growth of diverse talent.
Learn more about the City's commitment to Equity, Diversity and Inclusion .
Accommodations
The City of Mississauga is an Equal Opportunity Employer and is committed to removing barriers in our selection process for people with visible and invisible disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the City of Mississauga will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities.
If selected to participate in the recruitment, selection and/or assessment process, please complete the following Accommodation Request Form and have it emailed to recruitment.accommodation@mississauga.ca citing the Job ID and Job Title. This will inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

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