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Desktop Support Manager Jobs in Hamilton, ON (NOW HIRING)

Magnet Forensics

Desktop Support Analyst - Ottawa

Ottawa, ON · On-site

CA$60K - CA$75K/yr

Installing, supporting and managing desktops as well as analyzing logs and identifying potential issues with computer systems. * Working technical issues, and responsibility for related follow-up and ...

GEI Consultants

Senior Desktop Engineer

Guelph, ON · Hybrid

CA$40 - CA$50/hr

User Support: Assist end users with issues related to hardware, software, and connectivity via phone, email, and Microsoft Teams. * Ticket Queue Management: Assign tickets to appropriate staff as ...

XenTegra

EUC Consultant

Mississauga, ON · On-site

... d services , helping organizations across Canada deliver secure, user-centric digital ... Design, deploy, and support EUC solutions across Citrix, Azure Virtual Desktop (AVD), Parallels RAS ...

BDO Canada

Technical Support Analyst

Oakville, ON · On-site

CA$56K - CA$84K/yr

Deliver in-person, service desk queue, and remote desktop support to customers. * Maintain supported computer inventory of hardware in the Asset Management Database. * Utilize effective communication ...

McKesson

Manager, Deskside Services

Mississauga, ON · On-site

The Technical Administration & Support Manager(M2)leads teams of supervisors responsible for delivering reliable, highquality technical support and administration services across McKesson ...

McKesson

Manager, Deskside Services

Mississauga, ON · On-site

The Technical Administration & Support Manager(M2)leads teams of supervisors responsible for delivering reliable, highquality technical support and administration services across McKesson ...

Third Octet

IT Support Analyst

Mississauga, ON · On-site +1

Provide support services to internal project teams and client IT teams and/or end users directly ... Desktop and Server Operating Systems, Active Directory, and Messaging including basic management ...

Brandt

Service Manager - Peterbilt

Ayr, ON

The Service Manager will be responsible for managing the sales and delivery of after-market support ... Must be proficient in using work-related desktop applications and web-based productivity ...

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All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Hamilton, ON

Desktop Support Manager information

See Hamilton, ON salary details

$42.8K

$85.9K

$139K

How much do desktop support manager jobs pay per year?

As of Aug 28, 2026, the average yearly pay for desktop support manager in Hamilton, ON is $85,919.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,110.00 and $109,859.00 per year, depending on experience, location, and employer.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical communication. It typically requires basic knowledge of operating systems, networking, and common tools, and can serve as a stepping stone to more advanced IT positions.
More about Desktop Support Manager jobs

What are the most commonly searched types of Desktop Support jobs in Hamilton, ON?

The most popular types of Desktop Support jobs in Hamilton, ON are:

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For Desktop Support Manager jobs in Hamilton, ON, the most frequently searched job titles are:

What job categories do people searching Desktop Support Manager jobs in Hamilton, ON look for?

The top searched job categories for Desktop Support Manager jobs in Hamilton, ON are:

What cities near Hamilton, ON are hiring for Desktop Support Manager jobs?

Cities near Hamilton, ON with the most Desktop Support Manager job openings:

Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in Hamilton, ON as of June 2026, with employment types broken down into 78% Full Time, 21% Part Time, and 1% Temporary. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $85,919 per year, or $41.3 per hour.

Desktop Support Analyst - Ottawa

Ottawa, ON • On-site

Magnet Forensics
See more jobs at Magnet Forensicsexternal

CA$60K - CA$75K/yr

Full-time

Medical, Retirement

Re-posted 2 days ago

Job description

Who We Are; What We Do; Where We're Going
 
Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT-related devices. We are continually innovating so our customers can deploy advanced and effective tools to protect their companies, communities, and countries.
 
Serving thousands of customers globally, our solutions are playing a crucial role in modernizing digital investigations, helping investigators fight crime, protect assets, and guard national security.
 
With employees based around the world, Magnet Forensics has been expanding our global presence. As a part of Magnet Forensics, you can expect to make a difference in the world, no matter what role you play. You'll be supported through learning and development, not to mention an incredible team with unbelievable talent and integrity.
 
If you think you would be the right person to join our team working towards this goal, we would love to hear from you! 

Role Summary
 
The Desktop Support Analyst role is a hands-on, internal customer focused role, providing day to day support to Magnet Forensics employees. The Analyst's primary accountability will be to the End User, ensuring that Magnet Forensics' employees are equipped and able to perform their roles.
What You'll Do
  • Installing, supporting and managing desktops as well as analyzing logs and identifying potential issues with computer systems.
  • Working technical issues, and responsibility for related follow-up and providing timely updates on issues using the ticketing system
  • Documenting internal procedures and knowledgebase articles for end-users
  • Performing updates, audit and configuration changes of systems and software as well as documenting the configuration of the system.
  • System monitoring/configuration, verifying the integrity and availability of all hardware
  • Reviewing system and application logs, and verifying scheduled jobs
  • Providing support outside normal hours of work
  • The ability to go into the office during outside of business hours as required
  • The ability to commute at unconventional hours/schedule to the office
  • Other duties as required
What We're Looking For
  • Bachelor's Degree or Diploma in Computer Science or related field, or equivalent experience
  • 2+ years of technical experience including administration and support of technical infrastructure
  • Demonstrated ability in dealing well with ambiguity, prioritizing needs, and delivering measurable results in an agile environment
  • Strong understanding of Windows, Linux and Mac Operating Systems as well as Apple and Android based iOS's
  • Strong understanding of Active Directory, Office 365, networking technologies and web application environments
  • Strong understanding of Networking Fundamentals (TCP/IP, DNS, DHCP, etc.)
  • Keen sense of teamwork, personal integrity, responsibility, and accountability
  • Highly organized in time management and documentation
  • Strong self-starter attitude with excellent problem-solving skills
  • Understanding of general asset management practices (procurement, assignment, and disposal) and the use of database to track information
Compensation & Benefits
 
The Compensation Range is for the primary location for which the job is posted. Please note that the actual compensation may vary depending on location and job-related factors such as qualifications, experience, knowledge and skills. If you are applying for this role outside of the primary location and you are selected for an interview, the Talent Acquisition Partner can share more information with you. If the compensation structure for the role includes an incentive component (i.e. most Sales roles) the range below represents total target compensation (TTC) (base salary + variable).
 
$60,000 to $75,000 (CAD) a year 
 
Salary range (min - max)
 
Current Vacancy

Magnet is proud to offer benefits such as: 
 
- Generous time off policies 
- Competitive compensation 
- Volunteer opportunities  
- Reward and recognition programs   
- Employee committees & resource groups  
- Healthcare and retirement benefits 
 
Indicators of Success
 
We're looking for someone who checks off most, but not all, of the boxes listed in "skills and experiences".  It's more important to us to find candidates who can display indicators of success through skills they have developed and experiences they have been a part of, than to find folks who have "been there, done that".  We want to be part of your development journey, and we'll learn as much from you as you learn from us. 
 
How We Work
 
At Magnet Forensics, we take a hybrid-flexible approach to support your productivity and work-life balance. If you're within a comfortable travel distance to one of our offices, you'll occasionally join us in person. How often you'll come in depends on your department and team needs, typically ranging from weekly to monthly. These in-person moments help us build stronger connections, spark new ideas, and celebrate our successes together. Most days, you can choose what works best for you, while staying in tune with your team's goals.
 
We're excited to welcome you to our team and look forward to achieving great things together - both in the office and wherever you work best!
 
The Most Important Thing
 
We're looking for candidates that can provide examples of how they have demonstrated Magnet CODE in their previous experiences:
 
CARE - We care about each other and our mission to make a difference in the world.
OWN - We are accountable for our results - while never forgetting to act with integrity, empathy, and respect.
DEDICATE - We put our heart and soul into meeting the needs of our customers and helping them serve the people they protect.
EVOLVE - We are constantly innovating and exploring new ways to work together to make an impact with our work.
 
Here at Magnet Forensics, we are committed to continuous learning and are focused on building a diverse and inclusive workforce. This commitment will be reflected in our hiring processes and embedded in our values and how we treat one another. If you're interested in this role, but do not meet all of the qualifications listed above, we encourage you to apply anyways.
 
Magnet Forensics is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law. We are committed to providing an inclusive, accessible recruitment process and work environment. Accommodation is available to all applicants upon request throughout the hiring process. Please contact [email protected] should you require any accommodations.
 
All offers of employment at Magnet are contingent upon satisfactory completion of a background check. All background checks will be conducted in accordance with all applicable laws. Magnet will consider each position's job duties, among other factors, in determining what constitutes satisfactory completion of the background check. Refusal to consent to a background check may be grounds for revoking an offer of employment.
 
US Applicants: Magnet Forensics participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
 
Magnet Forensics handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found here. 
Magnet does not use artificial intelligence (defined as a machine-based system that infers from input to generate outputs such as predictions, content, recommendations, or decisions) for screening, assessing, or selecting applicants. Should this practice change, we will update this disclosure accordingly.
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