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Remote Desktop Support Jobs in Hamilton, ON (NOW HIRING)

Proven experience with high-performance remote desktop/visualization solutions and WAN network ... Specific experience supporting the IC design community, understanding their unique computational ...

This role can be remote but needs to be able to visit local businesses in the GTA. What you'll do ... Understanding of key Microsoft technologies, focusing on Microsoft 365, including Desktop and ...

... remote position. The successful candidate must reside in Canada. Key Tasks Provide senior IAM ... with Azure Virtual Desktop capability and a smartphone supporting Microsoft Authenticator ...

Remote Desktop Support information

See Hamilton, ON salary details

$9

$25

$58

How much do remote desktop support jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for remote desktop support in Hamilton, ON is $25.50, according to ZipRecruiter salary data. Most workers in this role earn between $17.53 and $29.68 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Desktop Support specialist, and why are they important?

To thrive as a Remote Desktop Support specialist, you need strong troubleshooting abilities, a solid understanding of computer hardware/software, networking fundamentals, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote desktop tools (e.g., TeamViewer, Remote Desktop Protocol), ticketing systems, and knowledge base platforms is essential. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage technical challenges remotely. These skills ensure timely and effective resolution of technical issues, leading to high user satisfaction and minimal business disruption.

What are remote desktop support jobs?

Remote desktop support jobs involve assisting users with technical issues related to their computers and software, typically from a remote location. Professionals in this role use specialized tools to access users’ devices, diagnose problems, and resolve issues such as software errors, connectivity problems, or system updates. They often provide guidance over the phone, chat, or email, helping users navigate technical challenges without needing to be physically present. These roles are commonly found in IT departments, managed service providers, or helpdesk environments. Remote desktop support is essential for businesses with distributed teams or clients needing timely technical assistance.

What is the difference between Remote Desktop Support vs Help Desk Technician?

AspectRemote Desktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site, focused on remote troubleshootingHelp desk, on-site or remote, general user support
Industry UsageIT support, technical troubleshootingIT support, customer service
Common Search IntentRemote troubleshooting, remote support jobsHelp desk roles, customer support jobs

Remote Desktop Support specialists focus on resolving technical issues remotely by accessing users' computers directly, often requiring specific certifications like CompTIA A+ or Microsoft certifications. Help Desk Technicians provide broader user support, handling various technical problems via phone or remote access. While both roles involve troubleshooting and customer service, Remote Desktop Support is more specialized in remote technical resolution, whereas Help Desk Technicians handle a wider range of user issues.

What are some common challenges faced by Remote Desktop Support professionals, and how can they be managed?

Remote Desktop Support professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication with non-technical users, and handling a high volume of support tickets. To manage these, effective use of remote access tools, clear and patient communication, and efficient ticket prioritization are essential. Additionally, staying updated with new software and security protocols helps in resolving issues more efficiently and maintaining user trust.
What are the most commonly searched types of Desktop Support jobs in Hamilton, ON? The most popular types of Desktop Support jobs in Hamilton, ON are:
What are popular job titles related to Remote Desktop Support jobs in Hamilton, ON? For Remote Desktop Support jobs in Hamilton, ON, the most frequently searched job titles are:
What job categories do people searching Remote Desktop Support jobs in Hamilton, ON look for? The top searched job categories for Remote Desktop Support jobs in Hamilton, ON are:
What cities near Hamilton, ON are hiring for Remote Desktop Support jobs? Cities near Hamilton, ON with the most Remote Desktop Support job openings:
Infographic showing various Remote Desktop Support job openings in Hamilton, ON as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $53,034 per year, or $25.5 per hour.
Sr. HPC & IT Systems Engineer (7723)

Sr. HPC & IT Systems Engineer (7723)

TSMC

Ottawa, ON • Remote

Other

Posted 15 days ago


TSMC rating

8.0

Company rating: 8.0 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

54th of 156 rated electronics manufacturers


Job description

Company Introduction: TSMC Design Technology Canada Inc. (OTTAWA)  (TDTC)

Immerse yourself in cutting-edge circuit R&D at TSMC Design Technology Canada, Inc. (TDTC), a proud part of Taiwan Semiconductor Manufacturing Company Limited (TSMC)-a pioneer in the semiconductor foundry industry since 1987. Located in Kanata, Ottawa's thriving high-tech region, TDTC has been driving advancements in semiconductor process technologies since its inception in 2007. Our areas of expertise include Memory Compilers, High-Speed IOs, BIST/DFT, and Test-Chip design and layout. We invite passionate innovators to join us in our pursuit of excellence and help redefine the boundaries of technology development in Ottawa, Ontario, Canada.

Overview of Role 

We're looking for a highly motivated Senior HPC & IT Systems Engineer to be the IT expert for our office in Ottawa, Ontario. This key role ensures seamless remote access for world-class engineers and contributes directly to our central data center infrastructure. You'll manage local IT support and drive significant system administration projects for our ultra-large scale High-Performance Computing (HPC) environments. If you thrive in a fast-paced R&D setting with complex IT systems, EDA tools, and cloud computing, we want to hear from you.  

Key Responsibilities 

  • HPC & Cloud System Administration: Manage our large-scale HPC farm (Cloud/On-Premises), including Linux clusters, virtualization, EDA tools, license services, and high-speed NAS storage.
  • Remote Access & Performance: Ensure engineers have optimal and reliable remote access to corporate data centers, troubleshooting network, display, and client-side issues.
  • Data Center Infrastructure: Administer core Linux engineering environments within our data centers:
    • Workload Management: Administer and troubleshoot LSF clusters (queues, priorities, host loadings).
    • Enterprise Storage: Manage NetApp storage systems (volumes, performance, capacity planning).
    • Linux & Deployment: Manage Red Hat Linux OS images, automated deployments (Kickstart), and directory service migrations (NIS to LDAP).
    • Virtualization: Manage and support virtualization platforms (VMware, etc.).
  • EDA Environment Optimization: Analyze and resolve performance issues related to EDA tools by identifying root causes in the underlying IT infrastructure (OS, LSF, storage, network).
  • IT Support & Security: Provide Tier 1/2 technical support for R&D engineers, manage local hardware/network, and ensure robust security and policy adherence.
  • Project Management & Collaboration: Lead IT projects for internal/external users, act as the primary IT liaison, and collaborate with global IT teams.
  • Innovation: Research and implement new technologies to enhance our IT systems.

Qualifications:

  • Bachelor's degree in CS, CE, EE, or related field, or equivalent experience.
  • 7+ years in IT support, systems administration, and infrastructure engineering, ideally in R&D/HPC.
  • Expert-level Linux administration (Red Hat preferred), with advanced scripting (Python, Perl, Shell).
  • Extensive experience with HPC workload managers (e.g., LSF).
  • Deep expertise in enterprise storage administration (e.g., NetApp).
  • Proven experience with high-performance remote desktop/visualization solutions and WAN network optimization.
  • Demonstrated experience with system deployment, OS image management, and directory services (NIS/LDAP).
  • Solid experience with virtualization platforms (e.g., VMware).
  • Strong understanding of EDA tool ecosystems, design flows, and licensing.
  • Experience with design data management systems.
  • Strong network fundamentals (TCP/IP, routing, firewalls) and hardware troubleshooting.
  • Exceptional problem-solving, communication, and organizational skills.
  • Self-motivated, high integrity, and results oriented.

Preferred Qualifications: 

  • Specific experience supporting the IC design community, understanding their unique computational and graphic demands.
  • Relevant industry certifications highly valued (e.g., RHCE/A, VCP, NCDA, LSF Admin).
  • Familiarity with Cloud environment management (AWS, Azure, GCP) and experience with infrastructure-as-code (IaC) tools like Ansible or Terraform.
  • Experience with containerization technologies (e.g., Docker, Kubernetes) and CI/CD pipelines.
  • Knowledge of monitoring and logging systems (e.g., Prometheus, Grafana, ELK stack).
  • Understanding of ITIL or similar service management frameworks.
  • Familiarity with Large Language Model (LLM) concepts and their potential applications in an R&D context.
  • Fluent in both Mandarin and English, with excellent written and verbal communication skills.

TSMC Core Values

At TSMC, we invite talented individuals who share our vision and values to contribute to our continued success. Our core values are the foundation of our culture, guiding every decision and action. We seek applicants who deeply resonate with these principles and embody them in their work:  

  • Integrity: Tell the truth. We do not brag. We do not make commitments lightly. Once we make a commitment, we devote ourselves completely to meeting that commitment.
  • Commitment: Employees are dedicated to the company, view the company's success as their own and work diligently to make their best contributions. As commitment is mutual, the Company strives to serve the best interests of its employees.
  • Innovation: Innovation is the wellspring of the Company's growth. It means more than new ideas; it means putting ideas into practice.  
  • Customer Trust: We strive to build deep and enduring relationships with our customers, who trust and rely on us to be part of their success over the long term.

(For more details on TSMC's Core Values, please visithttps://www.tsmc.com/english/aboutTSMC/values

Diversity statement

TSMC Design Technology Canada Inc. is committed to employing a diverse workforce and provides Equal Employment Opportunities for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by the Employment Equity Act and other application legislation in Canada.

TSMC is an equal opportunity employer embracing diversity and inclusion. We are committed to treating all employees and applicants for employment with respect and dignity. If you require reasonable accommodation due to a disability during the application or the recruiting process, please feel free to notify us at G_ACCOMMODATIONS@TSMC.COM. TSMC confirms to all applicants its commitment to meet TSMC's obligations under applicable employment law. Reasonable accommodations will be determined on a case-by-case basis. 


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