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Remote Desktop Support Jobs in Hamilton, ON (NOW HIRING)

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Technical Support Specialist

Brampton, ON · Remote

$50K - $65K/yr

... desktop & network infrastructure within a growing multi-site enterprise environment. This role will require the candidate to own and be accountable for delivering support for both on-site & remote ...

Cnx

Inside Sales Rep - Automotive (Remote)

Cambridge, ON · Remote

$25/hr

This position provides customer service support and resolution of routine problems and questions ... A desktop or laptop to complete PC and internet testing; A work computer may be provided depending ...

Cnx

Inside Sales Rep - Automotive (Remote)

Edwards, ON · Remote

$25/hr

This position provides customer service support and resolution of routine problems and questions ... A desktop or laptop to complete PC and internet testing; A work computer may be provided depending ...

Cnx

Inside Sales Rep - Automotive (Remote)

Embrun, ON · Remote

$25/hr

This position provides customer service support and resolution of routine problems and questions ... A desktop or laptop to complete PC and internet testing; A work computer may be provided depending ...

Cnx

Inside Sales Rep - Automotive (Remote)

Ottawa, ON · Remote

$25/hr

This position provides customer service support and resolution of routine problems and questions ... A desktop or laptop to complete PC and internet testing; A work computer may be provided depending ...

Cnx

Inside Sales Rep - Automotive (Remote)

Russell, ON · Remote

$25/hr

This position provides customer service support and resolution of routine problems and questions ... A desktop or laptop to complete PC and internet testing; A work computer may be provided depending ...

Cnx

Inside Sales Rep - Automotive (Remote)

Limoges, ON · Remote

$25/hr

This position provides customer service support and resolution of routine problems and questions ... A desktop or laptop to complete PC and internet testing; A work computer may be provided depending ...

Cnx

Inside Sales Rep - Automotive (Remote)

Nepean, ON · Remote

$25/hr

This position provides customer service support and resolution of routine problems and questions ... A desktop or laptop to complete PC and internet testing; A work computer may be provided depending ...

Cnx

Inside Sales Rep - Automotive (Remote)

Guelph, ON · Remote

$25/hr

This position provides customer service support and resolution of routine problems and questions ... A desktop or laptop to complete PC and internet testing; A work computer may be provided depending ...

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All JobsRemote Desktop Support JobsRemote Desktop Support Jobs in Hamilton, ON

Remote Desktop Support information

See Hamilton, ON salary details

$9

$25

$58

How much do remote desktop support jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote desktop support in Hamilton, ON is $25.50, according to ZipRecruiter salary data. Most workers in this role earn between $17.53 and $29.68 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Desktop Support specialist, and why are they important?

To thrive as a Remote Desktop Support specialist, you need strong troubleshooting abilities, a solid understanding of computer hardware/software, networking fundamentals, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote desktop tools (e.g., TeamViewer, Remote Desktop Protocol), ticketing systems, and knowledge base platforms is essential. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage technical challenges remotely. These skills ensure timely and effective resolution of technical issues, leading to high user satisfaction and minimal business disruption.

What are some common challenges faced by Remote Desktop Support professionals, and how can they be managed?

Remote Desktop Support professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication with non-technical users, and handling a high volume of support tickets. To manage these, effective use of remote access tools, clear and patient communication, and efficient ticket prioritization are essential. Additionally, staying updated with new software and security protocols helps in resolving issues more efficiently and maintaining user trust.

What are remote desktop support jobs?

Remote desktop support jobs involve assisting users with technical issues related to their computers and software, typically from a remote location. Professionals in this role use specialized tools to access users’ devices, diagnose problems, and resolve issues such as software errors, connectivity problems, or system updates. They often provide guidance over the phone, chat, or email, helping users navigate technical challenges without needing to be physically present. These roles are commonly found in IT departments, managed service providers, or helpdesk environments. Remote desktop support is essential for businesses with distributed teams or clients needing timely technical assistance.

What is the difference between Remote Desktop Support vs Help Desk Technician?

AspectRemote Desktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site, focused on remote troubleshootingHelp desk, on-site or remote, general user support
Industry UsageIT support, technical troubleshootingIT support, customer service
Common Search IntentRemote troubleshooting, remote support jobsHelp desk roles, customer support jobs

Remote Desktop Support specialists focus on resolving technical issues remotely by accessing users' computers directly, often requiring specific certifications like CompTIA A+ or Microsoft certifications. Help Desk Technicians provide broader user support, handling various technical problems via phone or remote access. While both roles involve troubleshooting and customer service, Remote Desktop Support is more specialized in remote technical resolution, whereas Help Desk Technicians handle a wider range of user issues.

What are the most commonly searched types of Desktop Support jobs in Hamilton, ON? The most popular types of Desktop Support jobs in Hamilton, ON are:
What are popular job titles related to Remote Desktop Support jobs in Hamilton, ON? For Remote Desktop Support jobs in Hamilton, ON, the most frequently searched job titles are:
What job categories do people searching Remote Desktop Support jobs in Hamilton, ON look for? The top searched job categories for Remote Desktop Support jobs in Hamilton, ON are:
What cities near Hamilton, ON are hiring for Remote Desktop Support jobs? Cities near Hamilton, ON with the most Remote Desktop Support job openings:
Remote Desktop Support jobs near you
Infographic showing various Remote Desktop Support job openings in Hamilton, ON as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $53,034 per year, or $25.5 per hour.

Technical Support Level III

Top Tier Talent Group

Mississauga, ON • Remote

$85K - $90K/yr

Full-time

Posted 7 days ago

Job description

Technical Support Representative Level 3

Location: Mississauga, ON

Compensation: $85,000 - $90,000


Overview

We are seeking an experienced Technical Support Representative to support B2B clients in a fast-paced environment. This role focuses on advanced troubleshooting, user support, and maintaining client infrastructure across virtual desktop environments, Microsoft 365, and core networking systems. The successful candidate thrives in a customer-facing support role, communicates clearly with non-technical users, and enjoys solving complex issues rather than project implementation work.

You will act as an escalation point for Level 2 support while directly assisting clients with day-to-day technical challenges across virtual environments, endpoint management, networking, and security systems.


Key Responsibilities:

• Provide Level 3 support to business clients via phone, ticketing system, and remote sessions

• Troubleshoot and support Citrix and VMware Horizon virtual desktop environments

• Support Microsoft 365 environments including Exchange Online, Teams, SharePoint, and Microsoft Intune device management

• Diagnose endpoint, application, authentication, and performance related issues

• Manage user accounts, permissions, and policies in Azure AD and Active Directory

• Support firewalls, VPN connectivity, switching, and general networking issues

• Assist with server administration and maintenance across client environments

• Support VoIP and business phone systems

• Escalate complex infrastructure issues when required and collaborate with senior engineers

• Document troubleshooting steps and maintain accurate ticket notes

• Provide exceptional customer communication with clear and confident explanations

• Contribute to knowledge base documentation and continuous service improvement


Technical Environment

• Citrix Virtual Apps and Desktops

• VMware Horizon

• Microsoft 365 and Intune

• Azure AD and Active Directory

• Windows Server administration

• Networking fundamentals (DNS, DHCP, VLANs, VPNs)

• Firewall management and troubleshooting

• VoIP and telephony systems

• Remote monitoring and management tools


Qualifications

• 5+ year’s experience as level 3 technician having worked within a Citrix & Microsoft 365 environment

• Strong customer facing technical support experience

• Proven troubleshooting ability across multiple client environments

• Excellent verbal and written communication skills

• Comfortable supporting users over phone and remote sessions

• Experience supporting virtual desktop infrastructure (Citrix required, VMware Horizon preferred)

• Experience supporting Microsoft 365 from an operational support perspective

• Solid networking and server troubleshooting fundamentals


Nice to Have

• Citrix certifications or hands on advanced administration

• Azure or Microsoft certifications

• Experience supporting security and endpoint management policies

• Exposure to multiple industry client environments


What Success Looks Like

• Fast and accurate resolution of client incidents

• Clear and professional communication with business users

• Ability to handle escalations independently

• Strong documentation and knowledge sharing

• Continuous improvement mindset across support processes