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Remote Cyber Security Help Desk Jobs in Hamilton, ON

The Mortgage Coach

Mortgage Agent

Mississauga, ON · Remote

CA$50K - CA$100K/yr

Ontario (Hybrid / Remote) Compensation: Commission-Based | Unlimited Earning Potential (Most agents ... Help clients find mortgage solutions that fit their financial goals * Structure and submit mortgage ...

Third Octet

IT Support Analyst

Mississauga, ON · On-site +1

Role Summary At Third Octet, the Service Desk Analyst represents the technical front line between ... This role can be remote but needs to be able to visit local businesses in the GTA. What you'll do:

All JobsCyber Security Help Desk JobsRemote Cyber Security Help Desk JobsRemote Cyber Security Help Desk Jobs in Hamilton, ON

Remote Cyber Security Help Desk information

What is a remote cyber security help desk?

A Remote Cyber Security Help Desk is a support service that assists users and organizations with cybersecurity-related issues from a remote location. Professionals in this role help identify, troubleshoot, and resolve security incidents such as phishing attempts, malware infections, and unauthorized access. They also provide guidance on best practices, implement security protocols, and may assist with security software installation and updates. This service enables organizations to maintain strong security measures without needing on-site staff, making it both flexible and cost-effective.

What are the key skills and qualifications needed to thrive as a remote cyber security help desk professional?

To thrive as a Remote Cyber Security Help Desk professional, you need a solid understanding of cybersecurity principles, troubleshooting, and network fundamentals, typically supported by a relevant degree or certifications like CompTIA Security+ or Cisco CCNA. Familiarity with security information and event management (SIEM) tools, ticketing systems, and remote desktop software is crucial for daily operations. Excellent communication, problem-solving abilities, and patience are standout soft skills for assisting users and collaborating with teams in sensitive situations. These skills ensure timely incident resolution, maintain organizational security, and foster user trust in a remote support environment.

What are some common challenges faced by remote cyber security help desk professionals, and how can they be addressed?

Remote Cyber Security Help Desk professionals often encounter challenges such as troubleshooting complex security issues without physical access to devices, managing high-priority incidents across different time zones, and effectively communicating technical information to non-technical users. To address these, it’s important to utilize robust remote access tools, maintain clear documentation, and develop strong communication skills. Additionally, staying up to date with the latest threats and security protocols can help professionals provide timely and accurate support while working remotely.

What is the difference between Remote Cyber Security Help Desk vs Remote IT Support Specialist?

AspectRemote Cyber Security Help DeskRemote IT Support Specialist
CertificationsCompTIA Security+, CISSP, or equivalentCompTIA A+, Network+, or similar
Work EnvironmentCustomer support, security incident response, troubleshooting security issuesGeneral IT troubleshooting, hardware/software support, network issues
Employer & Industry UsageCybersecurity firms, security teams in various industriesIT departments across multiple industries, tech companies

Remote Cyber Security Help Desk roles focus on security-specific support, incident handling, and certifications, while Remote IT Support Specialists handle broader technical issues. Both roles often work remotely and require technical skills, but their core responsibilities and certifications differ.

What are popular job titles related to Remote Cyber Security Help Desk jobs in Hamilton, ON?

For Remote Cyber Security Help Desk jobs in Hamilton, ON, the most frequently searched job titles are:

What job categories do people searching Remote Cyber Security Help Desk jobs in Hamilton, ON look for?

The top searched job categories for Remote Cyber Security Help Desk jobs in Hamilton, ON are:

What cities near Hamilton, ON are hiring for Remote Cyber Security Help Desk jobs?

Cities near Hamilton, ON with the most Remote Cyber Security Help Desk job openings:

Remote Cyber Security Help Desk jobs near you
Infographic showing various Remote Cyber Security Help Desk job openings in Hamilton, ON as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

Sr. Network Systems Engineer, Firewall

Mississauga, ON • On-site, Remote

McKesson
Health Care and Social Assistance • 10K+ employees

7.9

Company rating: 7.9 out of 10

Based on 210 frontline employees who took The Breakroom Quiz

46th of 86 rated pharmaceutical

People enjoy working here

Good employer

Recommended by students

Learn more about McKessonexternal

CA$99K - CA$132K/yr

Full-time

Posted 10 days ago

Job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

About the Role

McKesson is seeking a Senior Network Security Engineer to help design, secure, and evolve our global enterprise network infrastructure. This role serves as a strategic technical leader responsible for building resilient, scalable, and secure network architectures that support business growth, regulatory compliance, and digital transformation initiatives.

The ideal candidate brings deep expertise in network security architecture, Zero Trust principles, firewall technologies, and enterprise networking. You will partner closely with Security, Infrastructure, Cloud, and Enterprise Architecture teams to strengthen McKesson's security posture while enabling reliable connectivity across hybrid environments.

What You'll Do

  • Design and implement secure enterprise network architectures across hybrid cloud and on-premises environments.

  • Develop and lead Zero Trust Architecture initiatives, including network segmentation and micro-segmentation strategies.

  • Conduct security architecture reviews and provide recommendations that reduce risk and strengthen resilience.

  • Engineer and optimize firewall and perimeter security solutions, including Palo Alto technologies.

  • Support secure connectivity through Zscaler, HPE Aruba EdgeConnect, Secure Internet Gateway, and web proxy solutions.

  • Design and govern secure remote access solutions leveraging ZTNA, VPN, and Network Access Control (NAC).

  • Monitor, analyze, and improve network security through IDS/IPS technologies, traffic analysis, and security analytics platforms.

  • Lead troubleshooting, root cause analysis, and remediation efforts for complex network and security incidents.

Minimum Requirements

  • 7+ years of professional experience in network engineering, network security, or security architecture roles.

  • Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or equivalent experience.

  • Experience designing and implementing enterprise network security architectures.

  • Expertise with Palo Alto firewalls, policy management, and security controls.

  • Experience with Zero Trust Architecture, network segmentation, and secure network design.

  • Strong understanding of routing, switching, TCP/IP, BGP, OSPF, SD-WAN, and enterprise networking technologies.

  • Experience with VPN technologies, ZTNA, NAC, or secure remote access solutions.

  • Experience supporting security monitoring tools including IDS/IPS, network traffic analysis, or security analytics platforms.

Preferred Experience

  • Experience with Zscaler, HPE Aruba EdgeConnect, SASE, or Secure Internet Gateway technologies.

  • Experience securing hybrid cloud environments.

  • Knowledge of regulatory, compliance, and risk management frameworks.

  • Experience with automation tools such as Ansible, Python, or infrastructure-as-code solutions.

  • Experience conducting security architecture reviews and risk assessments.

  • Exposure to large-scale global enterprise environments.

  • Industry certifications such as PCNSE, CCNP Security, CCIE, CISSP, or equivalent.

  • Experience collaborating with enterprise architecture and cybersecurity leadership teams.

Travel, Work Location & Physical Requirements

  • Limited travel may be required based on business needs.

  • This role may be remote, hybrid, or office-based depending on business requirements.

  • Ability to participate in extended periods of computer-based work and virtual collaboration sessions.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, pleaseclick here.

Our Base Pay Range for this position

$99,100 - $132,100

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson's (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:
McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.


McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: careers.mckesson.com.

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted.

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