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Temporary Customer Service Agent Jobs in Springfield, MA

HYATT Hotels

Guest Service Agent

Windsor Locks, CT · On-site

$14.50 - $18.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Guest Service Agent At Waterford Hotel Group we pride ourselves on cultivating a workplace that ... A keen eye for detail, time management and great customer service skills. * Pleasant and friendly ...

Walgreens

Customer Service Associate - Temporary

CT

$14.25 - $19.75/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate - Temporary

CT · On-site

$14.25 - $19.75/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

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All JobsCustomer Service Agent JobsTemporary Customer Service Agent JobsTemporary Customer Service Agent Jobs in Springfield, MA

Temporary Customer Service Agent information

See Springfield, MA salary details

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How much do temporary customer service agent jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for temporary customer service agent in Springfield, MA is $18.11, according to ZipRecruiter salary data. Most workers in this role earn between $14.86 and $19.90 per hour, depending on experience, location, and employer.

What are some common challenges faced by temporary customer service agents, and how can they be addressed?

Temporary Customer Service Agents often face the challenge of quickly adapting to new systems and workflows, as their assignments are typically short-term and fast-paced. It can be demanding to learn product details, company policies, and customer service protocols in a limited timeframe. Building strong communication skills and asking questions early on can help ease the transition. Temporary agents benefit from proactively seeking feedback and collaborating with permanent team members to ensure they provide consistent, high-quality support to customers.

What is a temporary customer service agent?

A Temporary Customer Service Agent is a professional hired for a limited period to assist customers with inquiries, complaints, or support requests, usually during peak seasons or to cover staff shortages. Their primary role is to ensure customer satisfaction by providing timely and helpful responses through various channels like phone, email, or chat. They often work in industries such as retail, hospitality, or call centers and may be employed directly or through staffing agencies. The position typically requires good communication skills, problem-solving abilities, and a customer-oriented attitude. Temporary agents may have the opportunity to transition to permanent roles based on performance and business needs.

What are the key skills and qualifications needed to thrive as a temporary customer service agent, and why are they important?

To thrive as a Temporary Customer Service Agent, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic office applications is typically required. Patience, adaptability, and a positive attitude help agents effectively handle diverse customer interactions and fast-paced environments. These skills ensure efficient issue resolution and high customer satisfaction, which are critical for business success.

What is the difference between Temporary Customer Service Agent vs Customer Service Representative?

AspectTemporary Customer Service AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training often provided
Work EnvironmentCall centers, retail, or online support; short-term assignmentsCall centers, retail, or office settings; permanent or long-term roles
Employer UsageTemporary staffing agencies, seasonal rolesCompanies across industries; permanent positions
Search & Comparison IntentTemporary roles, short-term customer supportLong-term customer service careers, full-time roles

The main difference between a Temporary Customer Service Agent and a Customer Service Representative lies in the employment duration and context. Temporary Customer Service Agents typically work short-term, seasonal, or project-based roles often through staffing agencies, while Customer Service Representatives usually hold permanent, long-term positions within companies. Both roles require similar skills and training, but their employment terms and job stability differ.

What are the most commonly searched types of Customer Service Agent jobs in Springfield, MA?

The most popular types of Customer Service Agent jobs in Springfield, MA are:

What are popular job titles related to Temporary Customer Service Agent jobs in Springfield, MA?

For Temporary Customer Service Agent jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Temporary Customer Service Agent jobs in Springfield, MA look for?

The top searched job categories for Temporary Customer Service Agent jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Temporary Customer Service Agent jobs?

Cities near Springfield, MA with the most Temporary Customer Service Agent job openings:

Temporary Customer Service Agent jobs near you

Guest Service Agent

Sturbridge Host Hotel & Conference Center

Sturbridge, MA • On-site

$15.50 - $19.75/hr

Other

Re-posted 17 days ago

Job description

Guest Service Agent

Part-time

Compensation: USD 15 - USD 15.5 - hourly

Company Description

The Sturbridge Host Hotel + Conference Center is centrally located in Sturbridge Massachusetts on beautiful Cedar Lake. We offer 232 guest rooms, with 24 mini suites, 5 suites, along with 35,000 square feet of flexible meeting space. We also offer a variety of catering options for our events and functions, all produced by our dynamic kitchen team.

While this may sound impressive, what is even more impressive is our team of dedicated individuals working together to make our business a success. At the beginning of 2020 we welcomed a new owner. Seeing all the potential our property has to offer, renovations began. We are upgrading our facility, modernizing our technology and working on new opportunities for our team and potential team members.

Our team is comprised of dedicated, welcoming and personable individuals all working hard to write our new chapter in our success. To join our team, you'll have a great personality, be welcoming, ensuring hospitality is number one not only for our guests but for your fellow team members. You will also be able to provide some of the details below, to help you in the role.

Job Description

Guest Service Agent (Afternoon/Evening Shift) Schedule: 3:00 PM – 10:00 PM (with you having some flexibility)

Are you someone who thrives on creating great first impressions and delivering exceptional service? We're looking for a Guest Service Agent who brings energy, professionalism, and a genuine passion for helping others to our front desk team.

In this role, you'll be the face of our hotel—welcoming guests, managing check-ins and check-outs, and ensuring every guest experience is smooth, friendly, and memorable.

What You'll Do:

  • Greet and assist guests with a warm, professional attitude
  • Manage reservations, check-ins, and check-outs efficiently
  • Handle guest requests and resolve concerns with care and urgency
  • Balance multiple tasks while maintaining attention to detail
  • Work collaboratively with team members to support daily operations

What We're Looking For:

  • A positive, outgoing personality and strong communication skills
  • Proven customer service experience
  • Strong computer skills and comfort working with hotel systems
  • Familiarity with property management systems such as Oracle Opera or Visual Matrix is a plus
  • Ability to multitask, prioritize, and stay organized in a fast-paced environment
  • A team player mindset with a willingness to jump in and help others
  • A "go above and beyond" attitude for both guests and internal team members

Why Join Us?

  • Supportive team environment
  • Flexible scheduling within afternoon/evening hours
  • Opportunity to grow within hospitality

If you enjoy working with people, staying busy, and making a difference in someone's day—we'd love to meet you!

Apply today and be part of a team that takes pride in exceptional service.

Additional Information

Why Join Us?

  • Competitive salary + performance-based bonuses based on realized sales
  • Opportunity for career growth and professional development
  • Supportive and collaborative work environment
  • Discounts on stays and amenities across our hotel group

A few additional requirements to be successful.

All of our team members are expected to treat our guests and coworkers equally, the following applies as well.

  • Maintains a professional image, including appearance, verbiage, and body language, at all times
  • Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come in contact
  • Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction
  • Fosters teamwork by offering assistance to others, as needed
  • Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department
  • Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures

All your information will be kept confidential according to EEO guidelines.

Ready to take your hospitality sales career to the next level? Apply now by submitting your resume and a brief cover letter outlining your relevant experience and passion for hospitality sales.

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