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Sr Csr Jobs in Springfield, MA (NOW HIRING)

TEEMA

Customer Service Rep - CT

Hartford, CT · On-site

$16.25 - $22/hr

As a Sr. Customer Service Representative, you will be supporting our customers as a first point of contact and will be assisting in providing program, account information and password reset ...

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$12

$22

$34

How much do sr csr jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for sr csr in Springfield, MA is $22.99, according to ZipRecruiter salary data. Most workers in this role earn between $18.46 and $25.38 per hour, depending on experience, location, and employer.

What is a Sr CSR?

Sr CSRs, or Senior Customer Service Representatives, are experienced professionals who handle complex customer inquiries, resolve escalated issues, and often mentor junior staff. They typically work in call centers, retail, finance, or other industries where customer service is essential. Their responsibilities may include providing advanced support, training new employees, and ensuring high-quality service standards are met. Sr CSRs play a crucial role in maintaining customer satisfaction and loyalty.

How does a Sr CSR typically collaborate with other departments to resolve customer issues?

As a Senior Customer Service Representative (Sr CSR), you will often serve as a liaison between customers and various internal departments such as sales, technical support, or billing. You may need to escalate complex issues, coordinate with team leads, and ensure that customer concerns are addressed efficiently. Building strong communication channels and maintaining detailed records are crucial for timely resolution. This cross-functional collaboration not only streamlines the customer experience but also helps you develop a broader understanding of company operations.

What are the key skills and qualifications needed to thrive as a Sr CSR, and why are they important?

To excel as a Senior Customer Service Representative, you need strong communication skills, in-depth knowledge of customer service protocols, and typically a high school diploma or equivalent, with several years of relevant experience. Familiarity with CRM software, ticketing systems, and sometimes certifications like HDI or customer service training are commonly required. Excellent problem-solving abilities, patience, and leadership skills help you handle escalated issues and mentor junior staff. These skills ensure efficient resolution of complex customer needs and contribute to team performance and customer satisfaction.

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Sr Csr jobs near you

Customer Service Rep - CT

TEEMA

Hartford, CT • On-site

$16.25 - $22/hr

Other

Re-posted 20 days ago

Job description

Job Title: Customer Service Rep - CT Job ID: 78708 Location: Hartford, Connecticut Overview: As a Sr. Customer Service Representative, you will be supporting our customers as a first point of contact and will be assisting in providing program, account information and password reset assistance for the online consumer portal. We will rely on you to actively listen to our customers and use your customer service skills, passion and creativity to meet their needs. What you will be doing:
  • Act as initial point of contact for inquiries from potential and existing beneficiaries related to Client programs.
  • Provide one-to-one telephone contact with consumers and providers.
  • Assist with password resets.
  • Accurately respond to incoming calls received by the call center.
  • Accurately document all interactions with consumers.
  • Properly forward calls to Call Center Leadership or other CT agencies per procedures.
  • Provide clear, complete, accurate and objective information based on full understanding of program requirements.
  • Log calls into call tracking system; note trends in consumer questions and concerns, report and recommend measures to improve customer service.
  • Work with consumers in difficult situations.
  • Handle and data enter complaints in accordance with approved policies and procedures.
  • Meet and exceed daily standards for calls answered, customer service, and quality.
What you must have:
  • ???????You will need to have the ability to ensure call resolution in a timely manner
  • Have excellent verbal and written communication skills,
  • Ability to maintain the highest standards of quality, guarantee customer satisfaction on every call and other duties as assigned.
For more information about TEEMA and to consider other career opportunities, please visit our website at www.teemagroup.com
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About Teema

Sourced by ZipRecruiter

TEEMA is an award-winning, industry-leading recruitment agency dedicated to building meaningful relationships across North America. We achieve this time after time by consistently sourcing, screening, managing and securing top talent tailored to employers’ specific needs. The team that makes this happen consists of hundreds of experienced professional recruiters backed by exceptional, tenured leadership and back-office support. No matter how unique or challenging your hiring needs may be or how misunderstood or undervalued your in-demand skills may be in your current role, we have you covered. Our primary objective is to provide an exceptional recruitment experience for our clients and candidates and an ecosystem that empowers our team to thrive.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Litchfield Park, AZ, US

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