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Sr Csr information

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$12

$22

$34

How much do sr csr jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for sr csr in Springfield, MA is $22.99, according to ZipRecruiter salary data. Most workers in this role earn between $18.46 and $25.38 per hour, depending on experience, location, and employer.

How does a Sr CSR typically collaborate with other departments to resolve customer issues?

As a Senior Customer Service Representative (Sr CSR), you will often serve as a liaison between customers and various internal departments such as sales, technical support, or billing. You may need to escalate complex issues, coordinate with team leads, and ensure that customer concerns are addressed efficiently. Building strong communication channels and maintaining detailed records are crucial for timely resolution. This cross-functional collaboration not only streamlines the customer experience but also helps you develop a broader understanding of company operations.

What are Sr CSRs?

Sr CSRs, or Senior Customer Service Representatives, are experienced professionals who handle complex customer inquiries, resolve escalated issues, and often mentor junior staff. They typically work in call centers, retail, finance, or other industries where customer service is essential. Their responsibilities may include providing advanced support, training new employees, and ensuring high-quality service standards are met. Sr CSRs play a crucial role in maintaining customer satisfaction and loyalty.

What are the key skills and qualifications needed to thrive as a Senior Customer Service Representative, and why are they important?

To excel as a Senior Customer Service Representative, you need strong communication skills, in-depth knowledge of customer service protocols, and typically a high school diploma or equivalent, with several years of relevant experience. Familiarity with CRM software, ticketing systems, and sometimes certifications like HDI or customer service training are commonly required. Excellent problem-solving abilities, patience, and leadership skills help you handle escalated issues and mentor junior staff. These skills ensure efficient resolution of complex customer needs and contribute to team performance and customer satisfaction.
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What job categories do people searching Sr Csr jobs in Springfield, MA look for? The top searched job categories for Sr Csr jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Sr Csr jobs? Cities near Springfield, MA with the most Sr Csr job openings:
Sr Csr jobs near you

CSR - East Hartford, CT 06108

Amicis Global

East Hartford, CT • On-site

$19 - $21/hr

Contractor

Re-posted 15 days ago

Job description

Senior Customer Service Representative
East Hartford, CT 06108
$21.00 per hour
Full-Time | Monday - Friday | 8:00 AM - 4:30 PM
100% Onsite
Contract Assignment | August 1, 2026 - October 31, 2026
Position Overview:
We're looking for compassionate and dependable Senior Customer Service Representatives to join our team in East Hartford, CT. In this role, you'll serve as the first point of contact for applicants and recipients of social service programs, providing accurate information, resolving inquiries, and delivering exceptional customer service.
If you're an excellent communicator who enjoys helping people and thrives in a structured, fast-paced call center environment, we'd love to hear from you.
What You'll Do:
  • Answer high-volume inbound calls from applicants and recipients of social service programs.
  • Provide accurate information regarding programs, services, and account inquiries.
  • Listen carefully to customer concerns and resolve issues with professionalism, empathy, and efficiency.
  • Accurately document all customer interactions.
  • Follow established procedures and call scripts to ensure compliance.
  • Handle sensitive and confidential information with discretion.
  • Identify and communicate trends in customer inquiries to leadership.
  • Meet or exceed performance goals for customer service, call quality, productivity, and attendance.
  • Deliver an exceptional customer experience on every interaction.

Qualifications:
  • High School Diploma or GED required.
  • Minimum of 6 months of call center experience, OR
  • Associate degree (or higher) may substitute for the required call center experience.
  • Excellent verbal and written communication skills.
  • Strong customer service and problem-solving abilities.
  • Comfortable navigating multiple computer applications simultaneously.
  • Ability to remain calm and professional while assisting customers in challenging situations.
  • Strong attention to detail and documentation accuracy.
  • Reliable attendance and punctuality are essential.
  • Passion for helping people and providing outstanding service.

Requirements:
  • Must be at least 18 years of age.
  • Must pass a 30 WPM typing test.
  • Must successfully pass a criminal background check.
  • Must pass an 8-panel drug screen.
  • Must be able to work onsite in East Hartford, CT.

Schedule & Benefits:
  • Monday - Friday
  • 8:00 AM - 4:30 PM
  • Full-Time (40 hours per week)
  • Weekends Off
  • Paid Training
  • Positive and supportive team environment

What We're Looking For:
Successful candidates are:
  • Customer-focused and empathetic.
  • Strong communicators with excellent listening skills.
  • Dependable with outstanding attendance and punctuality.
  • Comfortable working in a structured, high-volume call center.
  • Organized and detail-oriented.
  • Able to multitask across multiple computer systems.
  • Calm under pressure and committed to resolving customer concerns professionally.
  • Team players who are eager to learn and contribute.

Interview Process:
  • 30 WPM Typing Test
  • In-Person Interview
If you're ready to build your customer service career while making a meaningful difference in the lives of others, we'd love to hear from you. Apply today!