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Sr Csr Jobs in Springfield, MA (NOW HIRING)

TransCore

Customer Service Representative

Ludlow, MA

$16.50 - $20/hr

Customer Service Representative TransCore (TRN), a subsidiary of ST Engineering, is seeking full-time Customer Service Representatives to join our teams in Auburn, Ludlow, Lee, Natick, East Boston ...

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$12

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How much do sr csr jobs pay per hour?

As of May 28, 2026, the average hourly pay for sr csr in Springfield, MA is $22.99, according to ZipRecruiter salary data. Most workers in this role earn between $18.46 and $25.38 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior Customer Service Representative, and why are they important?

To excel as a Senior Customer Service Representative, you need strong communication skills, in-depth knowledge of customer service protocols, and typically a high school diploma or equivalent, with several years of relevant experience. Familiarity with CRM software, ticketing systems, and sometimes certifications like HDI or customer service training are commonly required. Excellent problem-solving abilities, patience, and leadership skills help you handle escalated issues and mentor junior staff. These skills ensure efficient resolution of complex customer needs and contribute to team performance and customer satisfaction.

How does a Sr CSR typically collaborate with other departments to resolve customer issues?

As a Senior Customer Service Representative (Sr CSR), you will often serve as a liaison between customers and various internal departments such as sales, technical support, or billing. You may need to escalate complex issues, coordinate with team leads, and ensure that customer concerns are addressed efficiently. Building strong communication channels and maintaining detailed records are crucial for timely resolution. This cross-functional collaboration not only streamlines the customer experience but also helps you develop a broader understanding of company operations.

What are Sr CSRs?

Sr CSRs, or Senior Customer Service Representatives, are experienced professionals who handle complex customer inquiries, resolve escalated issues, and often mentor junior staff. They typically work in call centers, retail, finance, or other industries where customer service is essential. Their responsibilities may include providing advanced support, training new employees, and ensuring high-quality service standards are met. Sr CSRs play a crucial role in maintaining customer satisfaction and loyalty.
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Sr Csr jobs near you

Customer Service Representative / CSR in East Hartford, CT 06108

Amicis Global

East Hartford, CT • On-site

$21/hr

Contractor

Posted 7 days ago

Job description

Job Title: Customer Service Representative / CSR
Location: East Hartford, CT 06108
Duration: 03 Months (Contract to Hire)
Shift Timing: 08:30 AM - 05:00 PM (Monday - Friday)
Pay Rate: $21.00/- on W2
 
 
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Summary:

As a Sr. Customer Service Representative, you will be supporting our customers as a first point of contact and will be assisting in providing program, account information and password reset assistance for the online consumer portal.

We will rely on you to actively listen to our customers and use your customer service skills, passion and creativity to meet their needs.

You will need to have the ability to ensure call resolution in a timely manner, have excellent verbal and written communication skills, maintain the highest standards of quality, guarantee customer satisfaction on every call and other duties as assigned.

Roles and Responsibilities:

Act as initial point of contact for inquiries from potential and existing beneficiaries related to Client programs.
Provide one-to-one telephone contact with consumers and providers.
Assist with password resets.
Accurately respond to incoming calls received by the call center.
Accurately document all interactions with consumers.
Properly forward calls to Call Center Leadership or other CT agencies per procedures.
Provide clear, complete, accurate and objective information based on full understanding of program requirements.
Log calls into the call tracking system; note trends in consumer questions and concerns, report and recommend measures to improve customer service.
Work with consumers in difficult situations.
Handle and data enter complaints in accordance with approved policies and procedures.
Meet and exceed daily standards for calls answered, customer service, and quality.
 

What you get:

Paid Training
Work Schedule: Monday- Friday 8:30-5:00pm
Weekend's OFF!
Great Work Environment
 

People who succeed in this role have:

The ability to convey complex information in clear and concise terms to ensure customer understanding.
Strong commitment and work ethic.
Outstanding Attendance.
Effective and accurate written and verbal communication skills.
Effective problem-solving skills.
Customer Service Experience.
Can navigate multiple applications and research solutions with ease
Love helping people and guiding them to the best solution for their issue
Are excited by innovative technology.
Provide calm conflict resolution and problem solving for frustrated customers.
Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from consumers.
 

Requirements:

Must be at least 18 years of age or older.
Must have a High School Diploma, or equivalent and six months minimum experience in a call center environment.
Associate degree or higher without call center experience.
Must be able to pass the 35 wpm typing test.
Must be able to pass a customer service assessment.
Must be able to successfully pass a criminal background check and drug test.
 
 
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