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Remote Member Service Representative Jobs in Springfield, MA

Crum & Forster

Customer Service Representative

Glastonbury, CT · On-site +1

$16 - $21.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Our Customer Service Representatives deliver exceptional service to our callers, which include ... We are pleased to offer 100% remote working schedules within the US. The Customer Service ...

Crum & Forster

Customer Service Representative

Glastonbury, CT · Remote

$16 - $21.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Our Customer Service Representatives deliver exceptional service to our callers, which include ... We are pleased to offer 100% remote working schedules within the US. The Customer Service ...

HMG Careers

Remote Customer Service and Sales

Holyoke, MA · Remote

$69K/yr

  • Medical

  • Dental

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

InsuraTec

Sales Representative (Remote)

Westfield, MA · Remote

InsuraTec is a leading provider in financial planning and insurance services. We're looking for driven individuals to join our team as Sales Representatives in a fully remote, flexible role that ...

InsuraTec

Sales Representative (Remote)

Hartford, CT · Remote

InsuraTec is a leading provider in financial planning and insurance services. We're looking for driven individuals to join our team as Sales Representatives in a fully remote, flexible role that ...

InsuraTec

Sales Representative (Remote)

Chicopee, MA · Remote

InsuraTec is a leading provider in financial planning and insurance services. We're looking for driven individuals to join our team as Sales Representatives in a fully remote, flexible role that ...

InsuraTec

Sales Representative (Remote)

Holyoke, MA · Remote

InsuraTec is a leading provider in financial planning and insurance services. We're looking for driven individuals to join our team as Sales Representatives in a fully remote, flexible role that ...

HMG Careers

Sales Representative Remote

Hartford, CT · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Representative Remote

Springfield, MA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

Medix

Member Care Coordinator

Hartford, CT · Remote

$20 - $22/hr

Remote Pay Rate: $20-$22/hour, based on experience Schedule: Monday-Friday, 8:30 AM-5:30 PM based ... Strong verbal communication and customer service skills. * Comfortable making a high volume of ...

New

MTM

Customer Care Representative - WFH Connecticut

Windsor, CT · Remote

$16.94/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Be part of a company that exceeds NCQA standards for customer service. * Enjoy a supportive ... Remote Connecticut Hourly Rate: $16.94 What Will Your Job Look Like? The Customer Care ...

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All JobsMember Service Representative JobsRemote Member Service Representative JobsRemote Member Service Representative Jobs in Springfield, MA

Remote Member Service Representative information

See Springfield, MA salary details

$8

$15

$23

How much do remote member service representative jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for remote member service representative in Springfield, MA is $15.86, according to ZipRecruiter salary data. Most workers in this role earn between $11.97 and $18.94 per hour, depending on experience, location, and employer.

What is a remote member service representative?

A Remote Member Service Representative is a customer support professional who assists members of an organization, such as a credit union, insurance company, or healthcare provider, from a remote location—usually from home. Their primary duties include answering member inquiries, resolving concerns, processing requests, and providing information about products or services via phone, email, or chat. This role requires strong communication skills, problem-solving abilities, and proficiency with digital tools to effectively serve members without in-person interaction.

What is the difference between Remote Member Service Representative vs Remote Customer Service Representative?

AspectRemote Member Service RepresentativeRemote Customer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require industry-specific certificationsHigh school diploma or equivalent; generally no specialized certifications needed
Work EnvironmentCall centers, financial institutions, healthcare organizationsRetail, tech companies, service providers
Industry UsageFinancial services, healthcare, insuranceRetail, tech, hospitality
Common Search/ComparisonYesYes

The Remote Member Service Representative typically works in financial or healthcare sectors, focusing on member or patient interactions, often requiring industry-specific knowledge. The Remote Customer Service Representative has a broader scope across various industries, handling general customer inquiries. While both roles involve remote communication and customer support, the Member Service role is more specialized in serving members or clients within specific industries.

How does a remote member service representative effectively collaborate with team members and supervisors while working from home?

Remote Member Service Representatives typically use a variety of digital communication tools, such as video calls, instant messaging, and collaborative platforms, to stay connected with their team and supervisors. Regular virtual meetings and check-ins help ensure that everyone is aligned on goals and any challenges can be addressed promptly. Additionally, clear documentation and timely updates are essential for smooth collaboration, as they help maintain transparency and accountability within the team. Most organizations also provide ongoing support and training to help remote representatives feel engaged and supported in their roles.

What are the key skills and qualifications needed to thrive as a remote member service representative, and why are they important?

To thrive as a Remote Member Service Representative, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with CRM software, call center systems, and secure communication platforms is often required. Outstanding verbal communication, active listening, and problem-solving abilities are crucial soft skills for success in this role. These skills ensure efficient issue resolution, member satisfaction, and effective service delivery in a remote environment.

What are popular job titles related to Remote Member Service Representative jobs in Springfield, MA?

For Remote Member Service Representative jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Remote Member Service Representative jobs in Springfield, MA look for?

The top searched job categories for Remote Member Service Representative jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Remote Member Service Representative jobs?

Cities near Springfield, MA with the most Remote Member Service Representative job openings:

Remote Member Service Representative jobs near you
Infographic showing various Remote Member Service Representative job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $32,981 per year, or $15.9 per hour.

Remote Customer Service Representative (Connecticut Residents Only)

Expivia Interaction Marketing Group Inc.

Hartford, CT • Remote

Full-time

Medical

Posted 28 days ago

Job description

Salary: $18 - $19.50

Remote Customer Service Representative

Remote | Connecticut Residents Only

Pay: $18.00$19.50 per hour
Schedule: Full-Time | Monday Friday | 8:30 AM 5:00 PM

No Cold Calling No Sales Paid Training

100% Remote

Connecticut Residents Only


Work From Home. Help Others. Grow With Expivia.

At Expivia Interaction Marketing Group, our people are the heart of our success. We're committed to providing the training, support, and opportunities our employees need to grow while delivering exceptional customer experiences every day.


We're looking for customer-focused professionals who reside in Connecticut to join our growing remote team. If you enjoy helping others, solving problems, and making a difference every day, we'd love to hear from you.


Why You'll Love Working at Expivia

100% Remote Position
Competitive Pay: $18.00$19.50 per hour
Paid Training from Day One
Health Insurance Available
Paid Holidays
Supportive Leadership & Team Environment
Ongoing Coaching & Development
Career Growth Opportunities


What You'll Do

As a Customer Service Representative, you'll be the first point of contact for individuals seeking information and assistance. Every interaction is an opportunity to provide exceptional service while helping people connect with important community resources.


Your responsibilities will include:

  • Professionally answer inbound customer inquiries.
  • Listen carefully to understand each customer's needs.
  • Provide accurate information and connect customers with available community resources.
  • Research programs and services to best assist callers.
  • Accurately document customer interactions.
  • Maintain confidentiality while following company procedures.
  • Deliver an outstanding customer experience on every interaction.


What We're Looking For

We're looking for people who are:

  • Passionate about helping others.
  • Excellent communicators and active listeners.
  • Patient, empathetic, and solution-oriented.
  • Comfortable using multiple computer applications.
  • Dependable, organized, and detail-oriented.
  • Self-motivated and successful working remotely.


Minimum Qualifications

  • High School Diploma or GED required.
  • Must currently reside in the state of Connecticut.
  • Previous customer service, call center, healthcare, human services, social services, or related experience preferred.
  • Strong computer and data entry skills.
  • Excellent verbal and written communication skills.
  • Reliable high-speed internet and a dedicated, distraction-free home workspace.


Ready to Join Expivia?

If you're looking for more than just a jobif you're looking for an opportunity to make a difference while building a career with a company that values its employeeswe'd love to meet you.


Apply today and start your next chapter with Expivia Interaction Marketing Group.