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Remote Member Service Representative Jobs in Springfield, MA

Axelon

Customer Service Rep -FMLA

Bloomfield, CT · Remote

$20/hr

Customer Service Rep - FMLA Location: Bloomfield, CT Max Pay Rate: $20 Per Hour Core Skills and Experience: * 1 year of familiarity with state PFL and FMLA * 2 years of Customer Service background ...

Quest Global

Aftermarket Field Rep- Remote

Windsor, CT · On-site +1

$29 - $31/hr

Aftermarket Field Rep Who We Are: Quest Global delivers world-class end-to-end engineering ... Ability to rent vehicles, as needed, from major car rental servicers Pay Range: $29-$31 per hour ...

Quest Global

Aftermarket Field Rep- Remote

Windsor, CT · Remote

$29 - $31/hr

Aftermarket Field Rep Who We Are: Quest Global delivers world-class end-to-end engineering ... service providers, engine center staff and program management. * Conduct part planning ...

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Remote Member Service Representative information

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How much do remote member service representative jobs pay per hour?

As of May 31, 2026, the average hourly pay for remote member service representative in Springfield, MA is $15.86, according to ZipRecruiter salary data. Most workers in this role earn between $11.97 and $18.94 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Member Service Representative, and why are they important?

To thrive as a Remote Member Service Representative, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with CRM software, call center systems, and secure communication platforms is often required. Outstanding verbal communication, active listening, and problem-solving abilities are crucial soft skills for success in this role. These skills ensure efficient issue resolution, member satisfaction, and effective service delivery in a remote environment.

How does a Remote Member Service Representative effectively collaborate with team members and supervisors while working from home?

Remote Member Service Representatives typically use a variety of digital communication tools, such as video calls, instant messaging, and collaborative platforms, to stay connected with their team and supervisors. Regular virtual meetings and check-ins help ensure that everyone is aligned on goals and any challenges can be addressed promptly. Additionally, clear documentation and timely updates are essential for smooth collaboration, as they help maintain transparency and accountability within the team. Most organizations also provide ongoing support and training to help remote representatives feel engaged and supported in their roles.

What is a Remote Member Service Representative?

A Remote Member Service Representative is a customer support professional who assists members of an organization, such as a credit union, insurance company, or healthcare provider, from a remote location—usually from home. Their primary duties include answering member inquiries, resolving concerns, processing requests, and providing information about products or services via phone, email, or chat. This role requires strong communication skills, problem-solving abilities, and proficiency with digital tools to effectively serve members without in-person interaction.

What is the difference between Remote Member Service Representative vs Remote Customer Service Representative?

AspectRemote Member Service RepresentativeRemote Customer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require industry-specific certificationsHigh school diploma or equivalent; generally no specialized certifications needed
Work EnvironmentCall centers, financial institutions, healthcare organizationsRetail, tech companies, service providers
Industry UsageFinancial services, healthcare, insuranceRetail, tech, hospitality
Common Search/ComparisonYesYes

The Remote Member Service Representative typically works in financial or healthcare sectors, focusing on member or patient interactions, often requiring industry-specific knowledge. The Remote Customer Service Representative has a broader scope across various industries, handling general customer inquiries. While both roles involve remote communication and customer support, the Member Service role is more specialized in serving members or clients within specific industries.

What are popular job titles related to Remote Member Service Representative jobs in Springfield, MA? For Remote Member Service Representative jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Remote Member Service Representative jobs in Springfield, MA look for? The top searched job categories for Remote Member Service Representative jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Remote Member Service Representative jobs? Cities near Springfield, MA with the most Remote Member Service Representative job openings:
Remote Member Service Representative jobs near you
Customer Service Representative

Customer Service Representative

Crum & Forster

Glastonbury, CT • On-site, Remote

$16 - $21.75/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

Job description

Crum & Forster Company Overview
Travel Insured International, a Crum & Forster company, is hiring a Customer Service Representative.
Travel Insured International is a leading travel insurance provider with more than 30 years in business. As a key component of our Specialty Business Unit, within the Accident & Health division, TII provides travel protection plans to help each individual travel confidently. Travel Insured International is proud to offer products to consumers and to agency partners of all sizes. We're committed to providing dependable coverage, great value, and customer satisfaction.
Because protecting travelers' journeys isn't just our business-it's our promise. Our promise to protect every traveler, every experience, every time. Travel Insured International travel protection meets our travelers in the moments that matter. We are here. Go be there.
Travel Insured International is hiring our next class of Customer Service Representatives to join our growing organization! Join us!
Our Customer Service Representatives deliver exceptional service to our callers, which include travelers and our extensive travel advisor community.
Interested in this role, but don't have Customer Service experience? Our Customer Service Representatives are provided with training and tools to begin your career! Our structured training program includes licensing training, classroom training on everything Customer Care at TII, and a collaborative mentor stage that allows for practical application of your new knowledge.
We are proud that some of our best Customer Service Representatives have gone on to other parts of our organization, including, Claims, Product and our Quality Management teams, to name a few!
We are pleased to offer 100% remote working schedules within the US. The Customer Service department is open from 7:45AM - 7:15PM EST. Shift times include 7:45am -4:15pm, 9:00am-5:30pm, and 10:45am-7:15pm. Scheduled shifts are determined by business need and may be subject to change.
Job Description
What you will do:
  • Answer inbound calls
  • Provide accurate, clear and timely responses to a variety of traveler and travel advisor calls that will include, but not be limited to travel insurance coverage questions, website troubleshooting, purchase inquires and agent support requests
  • Create cases in Salesforce to address customer needs (such as documentation or policy changes)
  • Act as a liaison with agency partners that have dedicated TII support email addresses
  • Participate in weekly coaching sessions
  • Participate in a variety of meetings on camera in MS Teams: including, Manager/Employee one-on-one meetings, Team meetings, Training and Town Halls
  • Serve as backup for other Customer Care functions including Customer Care/Group call taking, supporting Customer Care Chats, Group desk administrative functions as well as Diamond Tour manifest processing
  • Perform other related duties as needed

What YOU will bring to C&F:
  • Customer-Centric: skilled at prioritizing their needs and experiences, understanding what they want and delivering exceptional service.
  • Sales Focused: Ability to effectively communicate the value of TII's offerings and tailored solutions to travelers insurance needs.
  • Effective Listening: Including active listening and empathy
  • Effective Communication Skills: Both written communication skills, targeting information, comments and explanations in a manner appropriate to the needs of the audience and verbally by phone/
  • Ability to resolve service issues and complaints, leveraging problem-solving and service skills to achieve an appropriate outcome promptly and effectively with a great deal of independence.

Requirements:
  • A High School Diploma or GED is required
  • 3+ years of experience in a customer service or retail role is required; call center experience preferred
  • Proficiency with MS Office applications is required. Includes MS Word, Outlook and Teams.
  • A Personal Lines or Property & Casualty License is required for this role. Classroom training is provided.
  • Experience in the Travel Insurance industry is preferred.
  • Dependable internet connection with a dedicated private workspace.

What C&F will bring to you
What C&F will bring to YOU:
  • Competitive compensation package
  • Generous 401K employer match
  • Employee Stock Purchase plan with employer matching
  • Generous Paid Time Off
  • Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family's wellness including your physical, mental and financial wellbeing
  • A core C&F tenant is owning your career development so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry related certifications and professional training to keep you progressing on your chosen path
  • A dynamic, ambitious, fun and exciting work environment
  • We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee driven corporate giving program that lets you participate and support your community

At C&F you will BELONG
We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you require a special accommodation, please let us know.
For California Residents Only: Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit https://www.cfins.com/onlineprivacypolicy/ca/noticeatcollection/ for more information.
Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $31,100 to a maximum of $58,500. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee's contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs.
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