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Remote Member Service Representative Jobs in Worcester, MA

Tandym Health

Remote Diagnostic Radiologist

Worcester, MA · Remote

$319K - $399K/yr

Board Certified in Diagnostic Radiology * CSR registration * Experience in Level I Trauma care ... Experience with Telehealth or remote Radiology workflows * Experience in an academic medical center

InsuraTec

Sales Representative (Remote)

Worcester, MA · Remote

InsuraTec is a leading provider in financial planning and insurance services. We're looking for driven individuals to join our team as Sales Representatives in a fully remote, flexible role that ...

InsuraTec

Sales Representative (Remote)

Framingham, MA · Remote

InsuraTec is a leading provider in financial planning and insurance services. We're looking for driven individuals to join our team as Sales Representatives in a fully remote, flexible role that ...

InsuraTec

Sales Representative (Remote)

Fitchburg, MA · Remote

InsuraTec is a leading provider in financial planning and insurance services. We're looking for driven individuals to join our team as Sales Representatives in a fully remote, flexible role that ...

InsuraTec

Sales Representative (Remote)

Leominster, MA · Remote

InsuraTec is a leading provider in financial planning and insurance services. We're looking for driven individuals to join our team as Sales Representatives in a fully remote, flexible role that ...

InsuraTec

Sales Representative (Remote)

Gardner, MA · Remote

InsuraTec is a leading provider in financial planning and insurance services. We're looking for driven individuals to join our team as Sales Representatives in a fully remote, flexible role that ...

InsuraTec

Sales Representative (Remote)

Waltham, MA · Remote

InsuraTec is a leading provider in financial planning and insurance services. We're looking for driven individuals to join our team as Sales Representatives in a fully remote, flexible role that ...

InsuraTec

Sales Representative (Remote)

Woonsocket, RI · Remote

InsuraTec is a leading provider in financial planning and insurance services. We're looking for driven individuals to join our team as Sales Representatives in a fully remote, flexible role that ...

InsuraTec

Sales Representative (Remote)

Newton, MA · Remote

InsuraTec is a leading provider in financial planning and insurance services. We're looking for driven individuals to join our team as Sales Representatives in a fully remote, flexible role that ...

HMG Careers

Sales Representative Remote

Leominster, MA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Representative Remote

Worcester, MA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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All JobsMember Service Representative JobsRemote Member Service Representative JobsRemote Member Service Representative Jobs in Worcester, MA

Remote Member Service Representative information

See Worcester, MA salary details

$8

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How much do remote member service representative jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for remote member service representative in Worcester, MA is $15.88, according to ZipRecruiter salary data. Most workers in this role earn between $11.97 and $18.94 per hour, depending on experience, location, and employer.

What is a remote member service representative?

A Remote Member Service Representative is a customer support professional who assists members of an organization, such as a credit union, insurance company, or healthcare provider, from a remote location—usually from home. Their primary duties include answering member inquiries, resolving concerns, processing requests, and providing information about products or services via phone, email, or chat. This role requires strong communication skills, problem-solving abilities, and proficiency with digital tools to effectively serve members without in-person interaction.

What is the difference between Remote Member Service Representative vs Remote Customer Service Representative?

AspectRemote Member Service RepresentativeRemote Customer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require industry-specific certificationsHigh school diploma or equivalent; generally no specialized certifications needed
Work EnvironmentCall centers, financial institutions, healthcare organizationsRetail, tech companies, service providers
Industry UsageFinancial services, healthcare, insuranceRetail, tech, hospitality
Common Search/ComparisonYesYes

The Remote Member Service Representative typically works in financial or healthcare sectors, focusing on member or patient interactions, often requiring industry-specific knowledge. The Remote Customer Service Representative has a broader scope across various industries, handling general customer inquiries. While both roles involve remote communication and customer support, the Member Service role is more specialized in serving members or clients within specific industries.

How does a remote member service representative effectively collaborate with team members and supervisors while working from home?

Remote Member Service Representatives typically use a variety of digital communication tools, such as video calls, instant messaging, and collaborative platforms, to stay connected with their team and supervisors. Regular virtual meetings and check-ins help ensure that everyone is aligned on goals and any challenges can be addressed promptly. Additionally, clear documentation and timely updates are essential for smooth collaboration, as they help maintain transparency and accountability within the team. Most organizations also provide ongoing support and training to help remote representatives feel engaged and supported in their roles.

What are the key skills and qualifications needed to thrive as a remote member service representative, and why are they important?

To thrive as a Remote Member Service Representative, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with CRM software, call center systems, and secure communication platforms is often required. Outstanding verbal communication, active listening, and problem-solving abilities are crucial soft skills for success in this role. These skills ensure efficient issue resolution, member satisfaction, and effective service delivery in a remote environment.

What are popular job titles related to Remote Member Service Representative jobs in Worcester, MA?

For Remote Member Service Representative jobs in Worcester, MA, the most frequently searched job titles are:

What job categories do people searching Remote Member Service Representative jobs in Worcester, MA look for?

The top searched job categories for Remote Member Service Representative jobs in Worcester, MA are:

What cities near Worcester, MA are hiring for Remote Member Service Representative jobs?

Cities near Worcester, MA with the most Remote Member Service Representative job openings:

Remote Member Service Representative jobs near you

Customer Service Representative as 100% Remote

Amicis Global

Woonsocket, RI • Remote

$20/hr

Contractor

Re-posted 8 days ago

Job description

Title: Customer Service Representative
Location: Remote
Duration: 06 Months
Shift Timing: 09:00 AM – 06:00 PM EST (Training - Monday – Friday)
10:00 AM – 07:00 PM EST (Post‐Training - Monday – Friday)
 
Pay Rate: $20.00/- on W2
 
 
Kindly share your most updated resume.
 
 
Roles and Responsibilities:
This Customer Service Representative will perform inbound and outbound calls to members that need help in finding local community resources to meet their social needs.
There is a strong preference for finding candidates that have lived or cared for someone with similar experiences of our members.
This Customer Service Representative role is a call‐center position supporting members with Social Determinants of Health (SDoH) by helping them identify and access local community resources.
Representatives handle both inbound and outbound calls and work closely with members who may be experiencing urgent needs related to food, housing, utilities, or finances.
Make outbound phone calls to members.
Locate resources to provide members with assistance for needs, such as food, utility, housing, and finances.
Provide timely follow-up as needed.
Display a high level of empathy, understanding, and patience, while helping to address the member's needs.
Utilize several systems, in addition to the regular usage of more than one monitor.
Required Qualifications
1+ year of customer service experience, with proven customer service skills.
Excellent computer skills, including typing proficiency, multi-tasking between online applications, and multiple screens. Working knowledge of Microsoft© products (Outlook, Excel, folders)
Ability to regularly access a designated workspace free from noise and other distractions.
High-speed internet with the ability to hardwire via ethernet from cable modem to PC.
Preferred Qualifications
Bilingual preferred and able to pass language certification, if bilingual.
1+ year of experience in a call center setting, specifically related to inbound/outbound calls.
Knowledge of Medicaid, specifically related to communicate source navigation.
Strong communication skills (oral and written).
Strong analytical and problem-solving skills.
Active listening proficiency.
Ability to be receptive to feedback and to embrace continuous improvement.
Positive attitude and strong interpersonal skills.
Ability to display empathy towards customers' needs and concerns
Desire to contribute to building a positive team spirit.
Remote position: preferred that candidates reside in one of the following states: Tx, FL, Ok, VA, WV, KY, IL,MI
Education:
High school diploma or GED.
 
 
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