ROLE SUMMARY
We are seeking a paid Product Documentation and Operations Intern to support product release, documentation, enablement, research, and backlog organization activities during the summer. This is a temporary, part-time, non-exempt internship designed to provide hands-on experience with product operations, release communications, product documentation, user enablement, and AI-assisted workflow support.
The duration of this internship is 10 - 12 weeks.
KEY RESPONSIBILITIES
Release Documentation Support
Assist with preparing initial drafts and supporting materials for recurring release artifacts, which may include:
- Product All Hands presentation materials
- Notifications Matrices
- Other release-related documentation as assigned
Training & Enablement Support
Support updates to product enablement and training materials as new features are released. This may include assisting with:
- Internal enablement content
- Documentation cleanup or formatting
- Drafting proposed updates based on approved feature information
Product Research Support
Conduct supervised research to help inform product positioning, roadmap conversations, stakeholder discussions, and future planning. Responsibilities may include:
- Gathering information from approved internal or external sources
- Preparing short research briefs
- Organizing themes, trends, or stakeholder inputs
- Identifying open questions for Product team review
Product Enhancements Backlog Support
Assist with maintaining and organizing the Product Enhancements Backlog. This may include:
- Reviewing backlog items for completeness
- Organizing or tagging enhancement requests
- Identifying duplicates or related items for review
- Preparing monthly summaries of common themes
- Using approved AI tools, where permitted, to help draft summaries or identify patterns
Learning Objectives
Through this internship, the intern will gain exposure to:
- Product release operations
- Product documentation practices
- Internal and customer-facing release communication workflows
- User enablement and training asset development
- Product backlog organization and analysis
- Product research and synthesis
- Responsible use of AI tools in a business environment
- Cross-functional collaboration with Product, Training, Documentation, and related teams
Required Qualifications
- Current student or recent graduate with interest in product management, product operations, documentation, business analysis, training, communications, or a related field
- Strong written communication skills
- Strong attention to detail and organization
- Ability to summarize information clearly and accurately
- Comfort working with structured documents, spreadsheets, presentations, or collaboration tools