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Telephony Manager Jobs in Delaware (NOW HIRING)

Christiana Care Health Services

... telephony systems. This includes installing, diagnosing, repairing, maintaining, and upgrading all ... Appropriately documents troubleshooting information in the incident management application to ...

Dover Federal Credit Union

Loan Officer I

Dover, DE · On-site

Communicate member experience concerns to management. * Research and resolve members' problems ... Requires a working knowledge of PCs in a Windows environment, multi-line telephony systems.

Dover Federal Credit Union

Loan Officer I

Dover, DE · On-site

Communicate member experience concerns to management. * Research and resolve members' problems ... Requires a working knowledge of PCs in a Windows environment, multi-line telephony systems.

All JobsTelephony JobsTelephony Manager JobsTelephony Manager Jobs in Delaware

Telephony Manager information

See Delaware salary details

$24.5K

$59.6K

$116.1K

How much do telephony manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for telephony manager in Delaware is $59,576.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $68,600.00 per year, depending on experience, location, and employer.

What is the difference between Telephony Manager vs Network Administrator?

AspectTelephony ManagerNetwork Administrator
CredentialsTypically requires telecommunications or IT certifications, such as CompTIA Network+ or Cisco certificationsRequires network certifications like CompTIA Network+, Cisco CCNA
Work EnvironmentFocuses on telecommunication systems, VoIP, and communication infrastructureManages overall network infrastructure, including LAN, WAN, and security
Industry UsageCommon in organizations with extensive telecommunication needsWidely used across various industries for network management
Primary FocusTelecommunication systems and servicesNetwork infrastructure and security

The main difference between a Telephony Manager and a Network Administrator lies in their focus areas. The Telephony Manager specializes in managing telecommunication systems, while the Network Administrator oversees broader network infrastructure. Both roles require similar certifications and work environments but serve distinct functions within an organization’s IT and communication framework.

What are some common challenges faced by telephony managers when overseeing enterprise communication systems?

Telephony Managers often encounter challenges related to integrating new technologies with legacy phone systems, ensuring uninterrupted service during upgrades, and managing vendors for both hardware and software solutions. Balancing security requirements with user accessibility is another frequent concern, especially as organizations adopt VoIP and cloud-based solutions. Additionally, Telephony Managers must coordinate with IT, facilities, and user support teams to address issues promptly and maintain high service levels across the organization.

What is a telephony manager?

Telephony Managers are professionals responsible for overseeing and maintaining an organization’s telephone and communication systems. They ensure that telephony infrastructure, such as VoIP systems, landlines, and call routing, operate efficiently and securely. Their duties often include managing budgets, supervising technical staff, coordinating with vendors, and implementing new communication technologies. Telephony Managers play a crucial role in ensuring seamless internal and external communications within a business.

What are the key skills and qualifications needed to thrive as a telephony manager?

To thrive as a Telephony Manager, you need in-depth knowledge of telecommunication systems, VoIP technology, and network infrastructure, often supported by a degree in information technology or a related field. Familiarity with platforms like Cisco, Avaya, or Mitel, along with certifications such as CCNA or CompTIA Network+, is typically required. Strong problem-solving abilities, leadership, and effective communication set top performers apart in managing teams and coordinating with stakeholders. These skills are crucial for ensuring reliable communication systems, minimizing downtime, and delivering seamless support across an organization.

What are popular job titles related to Telephony Manager jobs in Delaware?

For Telephony Manager jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Telephony Manager jobs in Delaware look for?

The top searched job categories for Telephony Manager jobs in Delaware are:

What cities in Delaware are hiring for Telephony Manager jobs?

Cities in Delaware with the most Telephony Manager job openings:

Telephony Manager jobs near you
Infographic showing various Telephony Manager job openings in Delaware as of August 2026, with employment types broken down into 57% Full Time, and 43% Temporary. Highlights an 60% In-person, and 40% Remote job distribution, with an average salary of $59,576 per year, or $28.6 per hour.

Associate Computer Support Analyst

ChristianaCare

Newark, DE • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

ChristianaCare rating

7.7

Company rating: 7.7 out of 10

Based on 129 frontline employees who took The Breakroom Quiz

157th of 887 rated healthcare providers

Job description

Job Details
Do you want to work at one of the Top 100 Hospitals in the nation? We are guided by our values of Love and Excellence and are passionate about delivering health, not just health care. Come join us at ChristianaCare!
PRIMARY FUNCTION:
The Associate Computer Support Analyst role is to support and maintain in-house computer systems, desktops, peripherals and telephony systems. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal performance. The person will also troubleshoot problem areas in a timely and accurate fashion and provide end user training and assistance where required.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
  • Work with end users to identify and deliver required PC service levels.
  • Liaise with, and provide training and support to, end users and staff on computer operation and other issues.
  • Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, telephony, mobile devices, clinical IT devices including nurse call, TV Systems, networked peripheral devices, and networking hardware products.
  • Where required, install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software, telephony, and networking software products.
  • Perform on-site analysis, diagnosis, and resolution of complex PC/Printer problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed.
  • Receive and respond to incoming calls, pages, and/or e-mails regarding PC, Server and/or hardware problems.
  • Maintain an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment.
  • Accurately document instances of hardware failure, repair, installation, and removal.
  • Recommend, schedule, and perform PC/Server, hardware and peripheral equipment improvements, upgrades, and repairs.
  • Support development and implementation of new computer projects and new hardware installations as well as telecom hardware.
  • If necessary, liaise with third-party support and equipment vendors.
  • Appropriately documents troubleshooting information in the incident management application to ensure problem determination/resolution methods are efficient and reliable. Utilizes and enhances the knowledge base of technology and application information, and ensures documentation is up to date.
  • Identifies and pursues opportunities for improving customer service. Identifies problem trends and looks for root cause of problems, rather than applying short-term fixes.
  • Ensures PC Hardware is implemented per standard guidelines and at the expectation of the customer and within service level commitments.
  • Supporting our internal telecom environment, including configuration and wiring of telephony systems.

EDUCATION AND EXPERIENCE REQUIREMENTS:
  • Obtained bachelors degree or commensurate experience in a discipline related to information technology and end-user support.
  • Demonstrated, from past work experiences, the breadth and depth of knowledge to support a complex, dynamic information organization.
  • 2 or more years of information technology, Desktop/Hardware support and system analysis experience.
  • 2 years of customer service related experience.

KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS:
  • Knowledge of current network protocols, operating systems, and standards, including Healthcare related applications.
  • Knowledge of PBX applications (Avaya Communication Manager) and telecom wiring to be able to support a telecom infrastructure.
  • Ability to operate tools, components, and peripheral accessories.
  • Ability to read and understand technical manuals, procedural documentation, and OEM guides.
  • Ability to conduct research into hardware and software issues and products as required.
  • Ability to present ideas in user-friendly language.
  • Ability to understand the organization's goals and objectives.
  • Ability to be self directed and motivated.
  • Skill in attention to detail.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Strong customer-service orientation.
  • Skill in analyzing, interpreting, and solving diverse problems
  • Skill in written and verbal communication
  • Skill in using Incident management software (ServiceNow) and ability to update customer facing knowledge (ServiceNow)
  • Skill in relationship-building and interpersonal skills
  • Ability to communicate with a wide variety of information technology analysts
  • Ability to communicate with a wide variety of end-users in healthcare arena
  • Ability to acquire a broad range of technology knowledge
  • Ability to use a personal computer to perform duties
  • Ability to assume responsibility and to work flexible hours
  • Ability to work off hours while on 7x24 critical support.

SPECIAL REQUIREMENTS:
  • Participation in on-call availability (in rotation with other team members)

ChristianaCare Offers:
  • Full Medical, Dental, Vision, Life Insurance, etc.
  • Two retirement planning offerings, including 403(b) with company contributions
  • Generous paid time off with annual roll-over and opportunities to cash out
  • 12 week paid parental leave
  • Tuition assistance
  • Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more!

#LI-CD1
Annual Compensation Range $63,107.20 - $100,984.00
This pay rate/range represents ChristianaCare's good faith and reasonable estimate of compensation at the time of posting. The actual salary within this range offered to a successful candidate will depend on individual factors including without limitation skills, relevant experience, and qualifications as they relate to specific job requirements.
Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.
Post End Date
Aug 31, 2026
EEO Posting Statement
ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program. To learn more about our benefits for eligible positions visit https://careers.christianacare.org/benefits-compensation/

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About ChristianaCare

Sourced by ZipRecruiter

ChristianaCare is one of the country's most dynamic health care organizations, centered on improving health outcomes, making high-quality care more accessible and lowering health care costs. ChristianaCare includes an extensive network of outpatient services, home health care, urgent care centers, three hospitals (1,299 beds), a free-standing emergency department, a Level I trauma center and a Level III neonatal intensive care unit, a comprehensive stroke center and regional centers of excellence in heart and vascular care, cancer care and women's health. It also includes the pioneering Gene Editing Institute and was rated by IDG Computerworld as one of the nation's Best Places to Work in IT. ChristianaCare is a nonprofit teaching health system with more than 260 residents and fellows. It is continually ranked by U.S. News & World Report as a Best Hospital. With the unique CareVio data-powered care coordination service and a focus on population health and value-based care, ChristianaCare is shaping the future of health care.

Industry

Outpatient health care

Company size

10,000+ Employees

Headquarters location

Wilmington, DE, US

Year founded

1888

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