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Telephony Architect Jobs (NOW HIRING)

ARK Infotech Spectrum

Network Engineer

Columbus, OH · On-site

Provide technical recommendations regarding enterprise telephony architecture, technologies, and strategic direction. * Maintain accurate work records, technical notes, and labor-hour information ...

TekWissen

Network Architect

Racine, WI · On-site

$60.75 - $81.25/hr

At least 4 years experience on Enterprise Architecture frameworks (TOGAF) * Bachelor's degree ... At least 6 years experience with VoIP, QoS, and IP Telephony technologies * At least 3 years ...

LWC, Inc.

Salesforce Architect

Cincinnati, OH · On-site

$66.25 - $82/hr

Salesforce Architect Location: Cincinnati, OH Job Type: Full Time Must-haves - 5+ years of ... Telephony integration and Loan Origination integrations into the SalesForce application Thanks and ...

Ask IT consulting

Salesforce Architect

Lansing, MI · On-site

$70 - $86.75/hr

The Salesforce.com Architect will work to leverage features and functions of the Salesforce.com ... Strong, recent experience in complex Computer Telephony Integration (CTI). Experience deploying ...

Staffingine LLC

NICE CXone Architect

Las Vegas, NV · On-site

NICE CXone Architect Job Location: Las Vegas, NV Job Type: Contract * Define endtoend technical ... Review telephony and SIP architectures for reliability and performance * Collaborate with ...

LWC, Inc.

Salesforce Architect

Cincinnati, OH · On-site

$66.25 - $82/hr

Salesforce Architect Location: Cincinnati, OH Job Type: Full Time Must-haves - 5+ years of ... Telephony integration and Loan Origination integrations into the SalesForce application Thanks and ...

interface.ai

Solutions Architect

San Francisco, CA · On-site

$74.25 - $97.75/hr

Deliver a documented architecture blueprint and integration specification for every engagement ... Telephony and CCaaS integration fluency - has designed or debugged live implementations involving ...

Transcend Softech LLC

Genesys Cloud Architect

Hartford, CT · On-site

$65.50 - $83.50/hr

Contact center architecture, cloud telephony, and CX analytics. Experience integrating Genesys with CRM and backend systems using APIs. Exposure to AI enabled CX features such as bots and agent ...

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Telephony Architect information

See salary details

$46.5K

$128.8K

$201.5K

How much do telephony architect jobs pay per year?

As of Sep 13, 2026, the average yearly pay for telephony architect in the United States is $128,756.00, according to ZipRecruiter salary data. Most workers in this role earn between $91,000.00 and $166,000.00 per year, depending on experience, location, and employer.

What is a telephony architect?

Telephony Architects are specialized IT professionals responsible for designing, implementing, and maintaining telecommunication systems within an organization. They develop the architecture for voice, video, and messaging services, ensuring seamless communication and integration with existing IT infrastructure. Their role involves selecting appropriate technologies, optimizing network performance, and ensuring security and scalability. Telephony Architects often collaborate with network engineers, vendors, and other stakeholders to deliver reliable and efficient telephony solutions.

What are some common challenges a telephony architect faces when integrating legacy phone systems with modern VoIP solutions?

One frequent challenge for Telephony Architects is ensuring seamless interoperability between older PBX systems and newer VoIP technologies. This often involves addressing compatibility issues, maintaining call quality, and ensuring data security during the transition. Additionally, Telephony Architects must coordinate with IT, networking, and security teams to minimize disruptions and maintain business continuity. Successful integration requires both technical expertise and project management skills to guide stakeholders through the migration process.

What are the key skills and qualifications needed to thrive as a telephony architect, and why are they important?

To thrive as a Telephony Architect, you need expertise in telecommunications systems, VoIP technologies, network design, and a relevant degree in computer science or engineering. Familiarity with platforms like Cisco Unified Communications, Avaya, SIP protocols, and certifications such as CCNP Collaboration or Avaya Certified Specialist are typically required. Strong problem-solving, project management, and communication skills are essential for collaborating with stakeholders and ensuring seamless system integration. These skills ensure the reliable design and implementation of complex telephony infrastructures that support organizational communication needs.

What is the difference between Telephony Architect vs VoIP Engineer?

AspectTelephony ArchitectVoIP Engineer
CredentialsTypically requires certifications like CCNP, CCIE, or vendor-specific telephony certificationsOften holds certifications such as CCNA, CCNP, or vendor-specific VoIP certifications
Work EnvironmentDesigns and plans large-scale telephony systems, often in enterprise settingsConfigures, implements, and troubleshoots VoIP systems and networks
Industry UsageUsed in organizations deploying complex telephony solutionsCommon in companies maintaining VoIP infrastructure and services

The main difference is that a Telephony Architect focuses on designing comprehensive telephony systems, while a VoIP Engineer handles the implementation and maintenance of VoIP solutions. Both roles require similar certifications and work in related environments, but their responsibilities differ in scope and focus.

What cities are hiring for Telephony Architect jobs?

Cities with the most Telephony Architect job openings:

What states have the most Telephony Architect jobs?

States with the most job openings for Telephony Architect jobs include:

What are popular job titles related to Telephony Architect jobs?

For Telephony Architect jobs, the most frequently searched job titles are:

Infographic showing various Telephony Architect job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 81% Physical, 5% Hybrid, and 14% Remote job distribution, with an average salary of $128,756 per year, or $61.9 per hour.

Senior IT Support Engineer (Tier 3 / SME - NICE CXone)

Greensboro, NC • On-site

Fox Point Recruitment LLc
See more jobs at Fox Point Recruitment LLcexternal

$121K - $177K/yr

Full-time

Re-posted 20 days ago

Key responsibilities

  • Serve as the final escalation point for complex, high-severity incidents involving NICE CXone and contact center components.

  • Lead root cause analysis (RCA) to identify failures, implement fixes, and prevent recurrence of high-impact incidents.

  • Provide expert guidance on IT infrastructure, systems design, and cloud telephony architecture for enterprise contact center platforms.

Job description

Senior IT Support Engineer (Tier 3 / SME – NICE CXone)

Location: Greensboro, NC (Onsite)

Job Type: Full-Time / Regular

Department: Engineering / Architecture

Compensation: $121,000 – $177,900 / year + Annual Bonus Incentive

Relocation: No relocation assistance available

Sponsorship: Visa sponsorship is not available.

Position Overview

The Senior IT Support Engineer serves as a Subject Matter Expert (SME) for enterprise contact center platforms, with a primary focus on NICE CXone, modern cloud contact center (CCaaS) architecture, telephony, routing, and integrated components.

Functioning as the final escalation point for Tier 1 and Tier 2 support teams, you will lead root cause analysis (RCA), resolve high-impact P0/P1 incidents, and drive continuous platform improvement to reduce recurring issues across a 24/7 enterprise support environment. In this role, you will play a critical part in a large-scale CCaaS transformation—ensuring resilient, high-availability, multi-channel contact center services that directly impact business operations, member access, and customer outcomes.

Key Responsibilities Tier 3 Escalations & Operational Excellence
  • SME Escalation: Serve as the final technical escalation point for complex, high-severity (P0/P1) incidents involving NICE CXone, telephony, routing, and contact center integrations.
  • Root Cause Analysis (RCA): Lead post-incident reviews and RCAs to identify underlying failures, implement permanent fixes, and prevent recurrence.
  • Platform Reliability: Monitor, maintain, and optimize system stability, ensuring high availability for multi-channel, high-volume contact center operations.
Engineering, Architecture & Design Consultation
  • Technical Guidance: Provide expert advice on IT infrastructure planning, systems design, and cloud telephony architecture for assigned enterprise platforms.
  • Requirements Translation: Collaborate with Business Analysts and Enterprise Architects to convert complex business and functional requirements into scalable, secure, and maintainable technical specifications.
  • Standard Alignment: Ensure all system modifications, integrations, and deployments strictly adhere to enterprise architecture standards, security protocols, and DevOps practices across Agile and Waterfall frameworks.
Leadership, Collaboration & Mentorship
  • Project & Technical Leadership: Guide project teams throughout all phases of the System Development Lifecycle (SDLC), defining standards, procedures, and implementation plans.
  • Cross-Functional Partnership: Work closely with cross-functional IT teams (database, network, operations, security) and business leaders to align infrastructure solutions with organizational goals.
  • Mentorship: Provide coaching, technical guidance, and peer mentorship to junior support engineers and technical staff.
Qualifications & Skills Minimum Qualifications
  • Experience: Minimum of 8 years in an IT operations environment, with direct technical experience in distributed technologies, systems development, cloud telephony, and/or networking.
  • Leadership Experience: Minimum of 2 years in a technical leadership capacity (leading projects, initiatives, or peer teams, with or without direct reports).
  • Education: Bachelor’s degree in Computer Science, Computer Information Systems (CIS), or a related field. (Equivalent relevant work experience may be substituted in lieu of a degree).
Must-Have Core Expertise
  • NICE CXone: Deep technical expertise and hands-on SME experience configuring, troubleshooting, and supporting NICE CXone CCaaS environments.
  • CCaaS & Telephony Infrastructure: Advanced understanding of enterprise contact center architecture, SIP/telephony, call routing, CTI integrations, and multi-channel support solutions.
  • Incident Management: Proven track record managing high-impact P0/P1 outages and leading technical RCA processes in high-transaction, 24/7 environments.
Work Environment & Physical Demands
  • Onsite Expectation: This position requires full-time onsite presence at our facility in Greensboro, NC.
  • Travel Requirements: None (0%).