ZipRecruiter

Log In

1

Telephony Architect Jobs (NOW HIRING)

INFOSYS NOVA HOLDINGS LLC

Solution Architect

Windsor, CT · On-site

$62.75 - $82.75/hr

Telephony providers * Define and govern integrations utilizing: * REST APIs * SOAP Services ... Lead architecture reviews and validate solution designs prior to implementation. AI, Automation ...

Selene Holdings

Sr. Telephony Analyst

Dallas, TX · On-site

$87K - $115K/yr

Act as a subject matter expert on contact center architecture, call flow design, routing logic, and telephony systems administration. Dialer Strategy & Campaign Management * Develop and manage daily ...

PHMG Careers

Cloud Telephony Technician

Chicago, IL · On-site

$45K - $55K/yr

Cloud Telephony Technician Location: Chicago Hours: Monday - Friday 8:00am - 5:00pm Salary: $45k ... a Caller Experience Architect (CXA), you'll consult with clients to design and implement ...

PHMG Careers

Cloud Telephony Technician

Chicago, IL · On-site

$45K - $55K/yr

Cloud Telephony Technician Location: Chicago Hours: Monday - Friday 8:00am - 5:00pm Salary: $45k ... a Caller Experience Architect (CXA), you'll consult with clients to design and implement ...

PHMG Careers

Cloud Telephony Technician

Chicago, IL · On-site

$45K - $55K/yr

Cloud Telephony Technician Location: Chicago Hours: Monday - Friday 8:00am - 5:00pm Salary: $45k ... a Caller Experience Architect (CXA), you'll consult with clients to design and implement ...

IT Impact Consulting

Why This Role * Own and prioritize the product roadmap for AWS Connect and telephony platforms ... Familiarity with AWS cloud architecture at a product level preferred #J-18808-Ljbffr

Virtusa Corporation

Architect

New York, NY · On-site

$77.50 - $99.75/hr

Implement OAuth 2.0, SAML, and OIDC authentication frameworks for telephony and WebRTC endpoints ... Architecture expertise across major CCaaS platforms (Five9, Genesys, Nice CXone) and CRMs ...

Transcend Softech LLC

NiCE CXone Architect

Dallas, TX · Remote

$64.50 - $85/hr

Support telephony integrations * Create migration roadmaps, cutover plans, risk mitigation ... Conduct architectural reviews, validate solution designs, and approve integrations/scripts ...

previous pagenext page

Showing results 21-40

All JobsTechnology JobsTelecommunications JobsTelecommunications Engineer JobsTelephony Architect Jobs

Telephony Architect information

See salary details

$46.5K

$128.8K

$201.5K

How much do telephony architect jobs pay per year?

As of Sep 13, 2026, the average yearly pay for telephony architect in the United States is $128,756.00, according to ZipRecruiter salary data. Most workers in this role earn between $91,000.00 and $166,000.00 per year, depending on experience, location, and employer.

What is a telephony architect?

Telephony Architects are specialized IT professionals responsible for designing, implementing, and maintaining telecommunication systems within an organization. They develop the architecture for voice, video, and messaging services, ensuring seamless communication and integration with existing IT infrastructure. Their role involves selecting appropriate technologies, optimizing network performance, and ensuring security and scalability. Telephony Architects often collaborate with network engineers, vendors, and other stakeholders to deliver reliable and efficient telephony solutions.

What are some common challenges a telephony architect faces when integrating legacy phone systems with modern VoIP solutions?

One frequent challenge for Telephony Architects is ensuring seamless interoperability between older PBX systems and newer VoIP technologies. This often involves addressing compatibility issues, maintaining call quality, and ensuring data security during the transition. Additionally, Telephony Architects must coordinate with IT, networking, and security teams to minimize disruptions and maintain business continuity. Successful integration requires both technical expertise and project management skills to guide stakeholders through the migration process.

What are the key skills and qualifications needed to thrive as a telephony architect, and why are they important?

To thrive as a Telephony Architect, you need expertise in telecommunications systems, VoIP technologies, network design, and a relevant degree in computer science or engineering. Familiarity with platforms like Cisco Unified Communications, Avaya, SIP protocols, and certifications such as CCNP Collaboration or Avaya Certified Specialist are typically required. Strong problem-solving, project management, and communication skills are essential for collaborating with stakeholders and ensuring seamless system integration. These skills ensure the reliable design and implementation of complex telephony infrastructures that support organizational communication needs.

What is the difference between Telephony Architect vs VoIP Engineer?

AspectTelephony ArchitectVoIP Engineer
CredentialsTypically requires certifications like CCNP, CCIE, or vendor-specific telephony certificationsOften holds certifications such as CCNA, CCNP, or vendor-specific VoIP certifications
Work EnvironmentDesigns and plans large-scale telephony systems, often in enterprise settingsConfigures, implements, and troubleshoots VoIP systems and networks
Industry UsageUsed in organizations deploying complex telephony solutionsCommon in companies maintaining VoIP infrastructure and services

The main difference is that a Telephony Architect focuses on designing comprehensive telephony systems, while a VoIP Engineer handles the implementation and maintenance of VoIP solutions. Both roles require similar certifications and work in related environments, but their responsibilities differ in scope and focus.

What cities are hiring for Telephony Architect jobs?

Cities with the most Telephony Architect job openings:

What states have the most Telephony Architect jobs?

States with the most job openings for Telephony Architect jobs include:

What are popular job titles related to Telephony Architect jobs?

For Telephony Architect jobs, the most frequently searched job titles are:

Infographic showing various Telephony Architect job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 81% Physical, 5% Hybrid, and 14% Remote job distribution, with an average salary of $128,756 per year, or $61.9 per hour.

Solution Architect

Windsor, CT • On-site

INFOSYS NOVA HOLDINGS LLC
See more jobs at INFOSYS NOVA HOLDINGS LLCexternal

$62.75 - $82.75/hr

Full-time

Re-posted 28 days ago

Job description

"We are unable to sponsor or take over sponsorship of an employment visa at this time."


NICE CXone Solution ArchitectPosition Summary

We are seeking an experienced NICE CXone Solution Architect to lead the design, implementation, optimization, and transformation of enterprise contact center solutions. This role will be responsible for architecting scalable, highly available customer experience (CX) platforms utilizing NICE CXone and related technologies, including voice, digital, AI, analytics, and telephony integrations.

The ideal candidate will have deep expertise in contact center architecture, IVR/ACD design, cloud migration strategies, API integrations, routing optimization, and omnichannel customer engagement. This individual will serve as a trusted advisor to business and technology stakeholders, driving innovation and continuous improvement across the CX ecosystem.

Key ResponsibilitiesSolution Architecture & Design
  • Design and develop enterprise NICE CXone solutions for voice and digital customer engagement channels.
  • Create High-Level Designs (HLDs), Low-Level Designs (LLDs), architecture diagrams, data flow diagrams, and routing strategies.
  • Define end-to-end customer journeys and omnichannel interaction flows.
  • Architect solutions for scalability, high availability, disaster recovery, and business continuity.
Contact Center Platform Development
  • Lead the design and optimization of:
    • ACD routing strategies
    • IVR call flows
    • Omnichannel routing
    • Digital engagement channels
    • Outbound campaigns
  • Develop and maintain routing plans, interaction workflows, and automation strategies.
  • Evaluate and implement platform enhancements to improve customer and agent experiences.
Integrations & Telephony
  • Design and support integrations between NICE CXone and:
    • CRM platforms (Salesforce, Dynamics, ServiceNow, etc.)
    • ERP systems
    • Workforce Management (WFM)
    • Quality Management (QM)
    • Analytics platforms
    • Telephony providers
  • Define and govern integrations utilizing:
    • REST APIs
    • SOAP Services
    • Webhooks
    • Middleware platforms
  • Troubleshoot and resolve complex integration and telephony issues.
Cloud Migration & Transformation
  • Develop migration roadmaps and implementation strategies for contact center modernization initiatives.
  • Create cutover plans, rollback procedures, risk mitigation strategies, and contingency plans.
  • Provide strategic consulting for cloud adoption and CX transformation programs.
  • Lead architecture reviews and validate solution designs prior to implementation.
AI, Automation & Analytics
  • Drive adoption of AI-powered customer experience capabilities.
  • Identify opportunities to leverage:
    • Virtual agents
    • Conversational AI
    • Intelligent routing
    • Workflow automation
    • Speech and interaction analytics
  • Evaluate new platform capabilities and recommend adoption strategies.
Performance, Security & Compliance
  • Ensure solutions align with enterprise security standards and regulatory requirements.
  • Implement best practices for platform performance, resiliency, and maintainability.
  • Monitor system health and identify optimization opportunities.
  • Conduct root cause analysis and lead resolution efforts for critical incidents and platform issues.
Leadership & Collaboration
  • Partner with business, operations, infrastructure, development, and vendor teams.
  • Provide architectural guidance and technical leadership across project teams.
  • Review and approve scripts, integrations, workflows, and technical solutions.
  • Mentor engineers, administrators, and implementation teams.
Required Qualifications
  • Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.
  • 5+ years of experience designing and implementing enterprise contact center solutions.
  • 3+ years of experience with NICE CXone (NICE inContact) architecture and administration.
  • Strong experience designing IVR, ACD, routing, and omnichannel customer engagement solutions.
  • Experience integrating contact center platforms with enterprise systems.
  • Strong understanding of cloud architecture and SaaS platforms.
  • Experience with API-based integrations using REST, SOAP, and Webhooks.
  • Knowledge of telephony technologies including SIP, VoIP, call routing, and carrier integrations.
  • Experience supporting large-scale contact center migrations and transformations.




Kaleidoscope, an Infosys Company, is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.