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Telephonic Case Manager Jobs in Michigan (NOW HIRING)

Vivian Health

Hospice RN Case Manager in Ionia, MI

Ionia, MI · On-site

$66K - $84K/yr

What You'll Do as a Hospice RN / RN Case Manager: * Be the primary point of contact for patients ... Perform comprehensive patient assessments and reassessments including in-person/telephonic RN ...

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Telephonic Case Manager information

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How much do telephonic case manager jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for telephonic case manager in Michigan is $21.28, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $29.04 per hour, depending on experience, location, and employer.

What is a telephonic case manager?

The role of a telephonic case manager is to coordinate care for patients and assist with providing access to medical services. Your responsibilities in this career are to operate in a supervisory capacity over other nurses in a hospital and doctor’s office. You can also find work with an insurance company. You evaluate patient cases, recommend treatment plans, and oversee the care that patients receive. Additionally, as a telephonic case manager, you may report patient care needs to insurance companies and investigate claims made by patients. You act as a general liaison between patients, insurance companies, and the medical institution. Generally, you also complete the duties of an RN if you are working in a hospital setting.

How does a telephonic case manager typically collaborate with healthcare providers and patients to coordinate care?

Telephonic Case Managers play a key role in bridging communication between patients, healthcare providers, and insurance companies. They regularly interact with patients to assess needs, provide education, and ensure adherence to treatment plans. Additionally, they coordinate with physicians, nurses, and social workers to arrange services, follow up on care progress, and address any barriers to optimal outcomes. This collaboration helps streamline care delivery and ensures that patients receive comprehensive support throughout their healthcare journey.

What is the difference between Telephonic Case Manager vs Utilization Review Nurse?

AspectTelephonic Case ManagerUtilization Review Nurse
CredentialsRN license, case management certificationRN license, certification in utilization review (e.g., URAC)
Work EnvironmentRemote or office-based, patient and provider communicationTypically office or hospital-based, focus on medical necessity review
Employer & IndustryInsurance companies, healthcare providers, managed careInsurance companies, healthcare organizations, hospitals

Both roles require RN licensure and related certifications, often working in insurance or healthcare settings. While Telephonic Case Managers focus on coordinating patient care remotely through communication, Utilization Review Nurses primarily evaluate medical necessity for services. The roles overlap in credentials and industry but differ in daily tasks and focus areas.

What are the key skills and qualifications needed to thrive as a telephonic case manager, and why are they important?

To thrive as a Telephonic Case Manager, you need a background in nursing or social work, case management experience, and relevant licensure or certification such as RN or CCM. Familiarity with case management software, electronic health records (EHRs), and telecommunication systems is commonly required. Strong communication, active listening, and problem-solving skills help build rapport and effectively coordinate care remotely. These skills ensure efficient patient assessment, care coordination, and positive outcomes in a remote healthcare environment.
More about Telephonic Case Manager jobs
What are popular job titles related to Telephonic Case Manager jobs in Michigan? For Telephonic Case Manager jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Telephonic Case Manager jobs in Michigan look for? The top searched job categories for Telephonic Case Manager jobs in Michigan are:
What cities in Michigan are hiring for Telephonic Case Manager jobs? Cities in Michigan with the most Telephonic Case Manager job openings:
Telephonic Case Manager jobs near you
Infographic showing various Telephonic Case Manager job openings in Michigan as of August 2026, with employment types broken down into 75% Full Time, and 25% Contract. Highlights an 75% In-person, and 25% Remote job distribution, with an average salary of $44,265 per year, or $21.3 per hour.

*Nurse Case Manager II - (Wayne and Macomb Counties)

Conflux Systems

Lansing, MI • On-site

$44.12/hr

Other

Re-posted 8 days ago

Job description

Here are the job details for your review:
Job Title: Nurse Case Manager II - MI
Job Location- Field - MI
Duration: 5+ Months Contract (Potential for extension)
Pay Rate:$44.12/HR on W2
Shift - M-F - 8AM-5 PM
Field and Telephonic - Positions in Macomb and Wayne Counties.
Local travel: 50-75% - Miles will be Paid
Candidates should be either in one of these counties or very close to it. They will be traveling to this region. Sourcing for Wayne and Macomb Counties.
Description
The Case Manager utilizes a collaborative process of assessment, planning, facilitation and advocacy for options and services to meet an individual's benefit plan and/or health needs through communication and available resources to promote optimal, cost-effective outcomes. Requires an RN with unrestricted active license
Through the use of clinical tools and information/data review, conducts comprehensive assessments of referred member's needs/eligibility and determines approach to case resolution and/or meeting needs by evaluating member's benefit plan and available internal and external programs/services. Application and/or interpretation of applicable criteria and guidelines, standardized case management plans, policies, procedures, and regulatory standards while assessing benefits and/or member's needs to ensure appropriate administration of benefits ? Utilizes case management and quality management processes in compliance with regulatory and accreditation guidelines and company policies and procedures
Experience
• 3 years Clinical practice experience, e.g., hospital setting, alternative care setting such as home health or ambulatory care required.
Healthcare and/or managed care industry experience.
Case Management experience preferred-- Position requires proficiency with computer skills which includes navigating multiple systems and keyboarding
Effective communication skills, both verbal and written.
Ability to multitask, prioritize and effectively adapt to a fast paced changing environment
Sedentary work involving periods of sitting, talking, listening. Work requires sitting for extended periods, talking on the telephone and typing on the computer.
Work requires the ability to perform close inspection of hand written and computer generated documents as well as a PC monitor.
Typical office working environment with productivity and quality expectations?
Education
RN with current unrestricted state licensure.
Case Management Certification ??CCM?? preferred.

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