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Telephonic Case Manager Jobs in Jenison, MI (NOW HIRING)

What You'll Do as a Hospice RN / RN Case Manager: * Be the primary point of contact for patients ... Perform comprehensive patient assessments and reassessments including in-person/telephonic RN ...

What You'll Do as a Hospice RN / RN Case Manager: * Be the primary point of contact for patients ... Perform comprehensive patient assessments and reassessments including in-person/telephonic RN ...

What You'll Do as a Hospice RN / RN Case Manager: * Be the primary point of contact for patients ... Perform comprehensive patient assessments and reassessments including in-person/telephonic RN ...

What You'll Do as a Hospice RN / RN Case Manager: * Be the primary point of contact for patients ... Perform comprehensive patient assessments and reassessments including in-person/telephonic RN ...

Telephonic Case Manager information

See Jenison, MI salary details

$4

$22

$33

How much do telephonic case manager jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for telephonic case manager in Jenison, MI is $22.07, according to ZipRecruiter salary data. Most workers in this role earn between $13.89 and $30.10 per hour, depending on experience, location, and employer.

What is a telephonic case manager?

The role of a telephonic case manager is to coordinate care for patients and assist with providing access to medical services. Your responsibilities in this career are to operate in a supervisory capacity over other nurses in a hospital and doctor’s office. You can also find work with an insurance company. You evaluate patient cases, recommend treatment plans, and oversee the care that patients receive. Additionally, as a telephonic case manager, you may report patient care needs to insurance companies and investigate claims made by patients. You act as a general liaison between patients, insurance companies, and the medical institution. Generally, you also complete the duties of an RN if you are working in a hospital setting.

How does a telephonic case manager typically collaborate with healthcare providers and patients to coordinate care?

Telephonic Case Managers play a key role in bridging communication between patients, healthcare providers, and insurance companies. They regularly interact with patients to assess needs, provide education, and ensure adherence to treatment plans. Additionally, they coordinate with physicians, nurses, and social workers to arrange services, follow up on care progress, and address any barriers to optimal outcomes. This collaboration helps streamline care delivery and ensures that patients receive comprehensive support throughout their healthcare journey.

What are the key skills and qualifications needed to thrive as a telephonic case manager, and why are they important?

To thrive as a Telephonic Case Manager, you need a background in nursing or social work, case management experience, and relevant licensure or certification such as RN or CCM. Familiarity with case management software, electronic health records (EHRs), and telecommunication systems is commonly required. Strong communication, active listening, and problem-solving skills help build rapport and effectively coordinate care remotely. These skills ensure efficient patient assessment, care coordination, and positive outcomes in a remote healthcare environment.

What is the difference between Telephonic Case Manager vs Utilization Review Nurse?

AspectTelephonic Case ManagerUtilization Review Nurse
CredentialsRN license, case management certificationRN license, certification in utilization review (e.g., URAC)
Work EnvironmentRemote or office-based, patient and provider communicationTypically office or hospital-based, focus on medical necessity review
Employer & IndustryInsurance companies, healthcare providers, managed careInsurance companies, healthcare organizations, hospitals

Both roles require RN licensure and related certifications, often working in insurance or healthcare settings. While Telephonic Case Managers focus on coordinating patient care remotely through communication, Utilization Review Nurses primarily evaluate medical necessity for services. The roles overlap in credentials and industry but differ in daily tasks and focus areas.

What cities near Jenison, MI are hiring for Telephonic Case Manager jobs?

Cities near Jenison, MI with the most Telephonic Case Manager job openings:

RN or SW MSW Health Plan Care Manager

Corewell Health

Holland, MI • On-site

Full-time

Medical, Retirement

Posted 24 days ago


Corewell Health rating

6.9

Company rating: 6.9 out of 10

Based on 782 frontline employees who took The Breakroom Quiz

453rd of 898 rated healthcare providers


Job description

Home visits in the counties of Barry, Berrien, Branch, Calhoun, Cass, Kalamazoo, St. Joseph, VanBuren
Scope of work
Plans and prioritizes care for individuals and population of patients, focusing on strategies that will promote optimal health within populations. Demonstrates expertise, current knowledge in care and management of a caseload of members of varying complexity and seeks to improve member, family, and health systems / community outcomes through the application of educational concepts / skills and preventive care in a managed care environment. Collaborate with providers, community organizations, and systems to coordinate care and ensure members and their families are connected to the resources needed to promote health and wellbeing, and advocate and address any barriers to access needed services. This position includes in-home, community-based work, as well as telephonic work.
  • Develops and prioritizes plans to meet needs and provides services. Follow up with families and community agencies to evaluate the effectiveness of services provided and plan for future needs. Works as part of an interdisciplinary care management team conducting in home/in community visits.
  • Develops plan of care and makes recommendations to PCPs, specialists and other members of the health care team regarding care management strategies, identifying strategies to maximize continuity of care across the continuum.
  • Assess internal and external referrals to meet identified member and their family's needs, level of intensity, mandated reporting referrals, insurance benefits, and other member resources.
  • Communicates and collaborates with member/significant others/providers/payers to coordinate services that improve access to appropriate services across the continuum of care and which promotes optimal health in a cost-effective manner.
  • Measure member care outcomes, interprets reports, and analyzes data trends for groups of members.
  • Documents member data, plan, interventions and outcomes according to department guidelines.
  • Ensures processes and services are continuously monitored for quality, cost effectiveness, and efficiency, Engages in process and quality improvement activities. Makes and implements recommendations to improve operational efficiency and to implement new services for areas of responsibility,
  • Assesses the educational needs of members, families and members of the health care team and develops and implements appropriate teaching strategies or makes referrals. Maintains knowledge of current trends and developments in the field

Qualifications
  • Required Bachelor's Degree or equivalent Nursing, or
  • Required Master's Degree Social work

  • 5 years of relevant experience LLMSW, LMSW, RN - clinical and/or case management/managed care or related field OR Clinical Nursing and /or case management/managed care or related field Required

  • Master Social Worker (MSW-Master) - State of Michigan Upon Hire required Or
  • Registered Nurse (RN) - State of Michigan Upon Hire required
  • Case Manager, Certified (CCM) - CCMC Commission for Case Manager Certification Upon Hire preferred

How Corewell Health cares for you
  • Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.
  • On-demand pay program powered by Payactiv
  • Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
  • Optional identity theft protection, home and auto insurance
  • Traditional and Roth retirement options with service contribution and match savings
  • Eligibility for benefits is determined by employment type and status

Primary Location
SITE - 240 E 8th Street
Department Name
Care Management DSNP - PH Managed Benefits
Employment Type
Full time
Shift
Day (United States of America)
Weekly Scheduled Hours
40
Hours of Work
40
Days Worked
Monday to Friday
Weekend Frequency
N/A
CURRENT COREWELL HEALTH TEAM MEMBERS - Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.
Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.
Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.
An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.
You may request assistance in completing the application process by calling 616.486.7447.

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