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Telephonic Case Manager Jobs in Michigan (NOW HIRING)

TEEMA

Case Manager

Detroit, MI · On-site

$58 - $60/hr

MANAGER IS VERY STRICT ON THE RECENT INPATIENT CASE MANAGEMENT EXPERIENCE - TELEPHONIC, UTILIZATION REVIEW, PSYCHOLOGICAL EXPERIENCE DOES NOT APPLY TO THIS REQUIREMENT.

TEEMA

Case Manager

Detroit, MI · On-site

$55 - $60/hr

MANAGER IS VERY STRICT ON THE RECENT INPATIENT CASE MANAGEMENT EXPERIENCE - TELEPHONIC, UTILIZATION REVIEW, PSYCHOLOGICAL EXPERIENCE DOES NOT APPLY TO THIS REQUIREMENT.

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Telephonic Case Manager information

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How much do telephonic case manager jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for telephonic case manager in Michigan is $21.28, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $29.04 per hour, depending on experience, location, and employer.

What is a telephonic case manager?

The role of a telephonic case manager is to coordinate care for patients and assist with providing access to medical services. Your responsibilities in this career are to operate in a supervisory capacity over other nurses in a hospital and doctor’s office. You can also find work with an insurance company. You evaluate patient cases, recommend treatment plans, and oversee the care that patients receive. Additionally, as a telephonic case manager, you may report patient care needs to insurance companies and investigate claims made by patients. You act as a general liaison between patients, insurance companies, and the medical institution. Generally, you also complete the duties of an RN if you are working in a hospital setting.

How does a telephonic case manager typically collaborate with healthcare providers and patients to coordinate care?

Telephonic Case Managers play a key role in bridging communication between patients, healthcare providers, and insurance companies. They regularly interact with patients to assess needs, provide education, and ensure adherence to treatment plans. Additionally, they coordinate with physicians, nurses, and social workers to arrange services, follow up on care progress, and address any barriers to optimal outcomes. This collaboration helps streamline care delivery and ensures that patients receive comprehensive support throughout their healthcare journey.

What are the key skills and qualifications needed to thrive as a telephonic case manager, and why are they important?

To thrive as a Telephonic Case Manager, you need a background in nursing or social work, case management experience, and relevant licensure or certification such as RN or CCM. Familiarity with case management software, electronic health records (EHRs), and telecommunication systems is commonly required. Strong communication, active listening, and problem-solving skills help build rapport and effectively coordinate care remotely. These skills ensure efficient patient assessment, care coordination, and positive outcomes in a remote healthcare environment.

What is the difference between Telephonic Case Manager vs Utilization Review Nurse?

AspectTelephonic Case ManagerUtilization Review Nurse
CredentialsRN license, case management certificationRN license, certification in utilization review (e.g., URAC)
Work EnvironmentRemote or office-based, patient and provider communicationTypically office or hospital-based, focus on medical necessity review
Employer & IndustryInsurance companies, healthcare providers, managed careInsurance companies, healthcare organizations, hospitals

Both roles require RN licensure and related certifications, often working in insurance or healthcare settings. While Telephonic Case Managers focus on coordinating patient care remotely through communication, Utilization Review Nurses primarily evaluate medical necessity for services. The roles overlap in credentials and industry but differ in daily tasks and focus areas.

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For Telephonic Case Manager jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Telephonic Case Manager jobs in Michigan look for?

The top searched job categories for Telephonic Case Manager jobs in Michigan are:

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Cities in Michigan with the most Telephonic Case Manager job openings:

Telephonic Case Manager jobs near you
Infographic showing various Telephonic Case Manager job openings in Michigan as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, 2% Contract, and 1% Nights. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $44,265 per year, or $21.3 per hour.

Social Worker Field Case Manager

Horizon Case Management

Bingham Farms, MI • On-site

$28 - $32/hr

Full-time

Re-posted 6 days ago

Job description

At Horizon Case Management Corp, we are dedicated to providing compassionate, patient-centered care that enhances the lives of individuals in our community. As a leader in healthcare case management, we specialize in coordinating care services to ensure that patients receive the support they need to achieve the best possible health outcomes.
Our team is made up of experienced professionals who work collaboratively to address the medical, social, and emotional needs of each patient. We prioritize a holistic approach to care, empowering individuals and families with the tools and resources they need to make informed decisions about their health and well-being.
We believe in creating a supportive and inclusive work environment where all employees are valued, respected, and encouraged to grow professionally. At Horizon Case Management, we are committed to making a meaningful impact in the lives of our patients and the communities we serve.
We are seeking a compassionate and dedicated Social Worker Field Case Manager to join our dynamic healthcare case management team. In this role, you will work under a Certified Case Manager and alongside a Registered Nurse Telephonic Case Manager. Your day-to-day will be directly in the field, meeting our clients at medical appointments to advocate for their health needs, assessing patient needs, developing care plans, and coordinating resources to ensure optimal health and well-being. The ideal candidate will have strong social work skills, excellent communication abilities, and a deep commitment to advocating for the holistic care of patients in a community setting.
Key Responsibilities:
  • Patient Assessment:
  • Conduct comprehensive in-home or field-based assessments to evaluate patients' social, emotional, and healthcare needs.
  • Collaborate with patients, family members, and healthcare providers to develop and implement individualized care plans that address both healthcare and psychosocial needs.
  • Care Coordination:
  • Facilitate access to community resources, mental health services, social support, and necessary healthcare services for patients in the field.
  • Stay informed of local community programs and services to ensure effective coordination of care and seamless access for patients.
  • Patient Support and Education:
  • Provide social work support, education, and emotional guidance to patients and their families during in-home visits.
  • Empower patients to make informed decisions about their health, including providing resources on coping strategies and community support options.
  • Monitoring and Evaluation:
  • Regularly monitor patients' progress in the field and adjust care plans as necessary to ensure optimal health outcomes.
  • Maintain accurate and confidential documentation of patient interactions and case updates in compliance with organizational policies.
  • Interdisciplinary Collaboration:
  • Work closely with healthcare professionals, including physicians, nurses, and therapists, to provide comprehensive, patient-centered care.
  • Actively participate in team meetings to discuss patient progress and ensure coordinated care efforts across disciplines.
  • Advocacy and Education:
  • Advocate for patients' social and healthcare needs and assist in navigating community and healthcare resources.
  • Educate patients and families on healthcare processes, rights, and available support services.

Advocate for resources and removal of barriers.
  • Training and Development:
  • Participate in ongoing professional development to stay current on the latest social work practices, case management strategies, and community resources.
  • Share insights, best practices, and case studies with team members to improve the quality of care.
  • Additional Responsibilities:
  • Handle any situations that arise dealing with Adult Protective Services, Child Protective Services, and manage Legal Guardianship and Power of Attorney processes for clients.
  • Manage residential placements for clients, including finding programs or housing such as low-income housing and adult foster care homes.
  • Be knowledgeable in Medicaid Waiver Programs, VA Programs, and other relevant community support systems.
  • Be familiar with food programs, addiction programs, mental health programs, pregnancy support programs, and other community-based resources.

Qualifications:
  • Current Social Work licensure in the state of Michigan (LBSW, LMSW, or equivalent).
  • Minimum 2 years of experience in social work or case management, preferably in a healthcare setting.
  • Case Management Certification preferred, otherwise you must take CCM Exam within 2 years of working for the company.
  • Knowledge of community resources, healthcare systems, and social work practice.
  • Ability to work independently, manage time effectively, and adapt in a field-based role.
  • Experience with Medicaid, Medicare, MiBridges, Food Stamps applications, Health Insurance Applications, SSI and SSDI applications, low-income housing applications, or any other resources are a plus.

Skills:
  • Strong communication, interpersonal, and organizational skills.
  • Proficient in using electronic health records (EHR) and case management software.
  • Ability to assess and address both social and healthcare needs.
  • Exceptional problem-solving skills and the ability to navigate complex social and healthcare systems.
  • Ability to maintain confidentiality and handle sensitive patient information with professionalism.
  • Exceptional time management skills, with the ability to manage a high volume of field-based visits.

Work Schedule:
  • This position requires 5 days a week of in-office working with some time spent in the field as needed to meet client needs.
  • You will assist field nurse case managers and telephonic nurse case managers with resources, barriers to care, and any applications for government resources.
  • Hours: 8 AM - 5 PM.
  • Travel is required 50% of working hours.
  • Must be able to attend events, conferences, team meetings, and work events upon request.

Compensation:
  • Competitive pay ranging from $28 to $32 per hour, based on experience and qualifications.

What We Offer:
  • Comprehensive benefits package.
  • Opportunities for professional development and continuing education.
  • A supportive and collaborative work environment.
  • The chance to make a meaningful impact in the lives of patients and their families.

Horizon Case Management is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Type: Full-time
Pay: $20 - $31.56 per hour
Expected hours: No less than 40 per week
Schedule:
  • 8 hour shift

Work Location: In person
Job Types: Full-time, Part-time, Contract

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