Telephonic Care Manager Jobs in Washington (NOW HIRING)

Providing support and care coordination for individuals within the community is rewarding. If you have a passion for service and want to impact someones life, we are interested in speaking with you. Whether you are looking to expand your case management experience or enter the case management field, a career as Supports Planner/Case Manager will help you meet your goal.

Our Supports Planners/Case Managers perform tasks to assess clients needs, situations, strengths, and support networks to determine their goals. As a Supports Planner, you will serve as the primary point of contact with clients. Additionally, you will receive remote training and access to the tools and resources needed to perform your role functions. Your responsibility will include information gathering, monitoring plans of service, and completing telephonic care coordination with participants. The requirements listed below are representative of the knowledge, skills, and abilities required.

Here is what you can expect as a CCS ---

• Competitive pay, including mileage reimbursement!
• Extensive benefits, including gym membership discounts at major gyms including LA Fitness and Planet Fitness, excellent recreational discounts across Maryland (including, but not limited to, movie theaters and amusement parks), paid vacation, and sick leave accrual including paid holidays.
• Employer-paid training. Employer-provided laptop and cell phone, and printer upon request!
• Employment Security Offer Letter Agreement with annual performance-based bonus and pay raise!

Essential Responsibilities:

• Assists individuals with intellectual/developmental disabilities and advocates on their behalf by assisting them with accessing community resources and other networks of services.
• Provides assistance to individuals with intellectual/developmental disabilities and their families in the development of a Person-Centered Plan in accordance with Maryland DDA COMMAR and agency policies.
• Conducts monthly phone calls and home visits to include quarterly visits to individuals.
• Assists individuals in transitioning from nursing facilities and other institutionalization facilities into a community setting with the appropriate support system in place.
• Facilitates and coordinates meetings with individuals and their families, as well as other relevant service providers.
• Maintains appropriate and accurate documentation of compliant files for individuals receiving DDA services and ensures appropriate assessment and documentation in the state of Marylands Long-Term Services and Supports (LTSS) system.
• Coordinates with Local Health Departments and the Maryland Department of Health and all external/internal partners to advocate and enroll individuals in eligible programs.
• Actively attends telephonic and in-person meetings as needed.
• Supports individuals by coordinating with Medicaid-approved providers to render appropriate service and monitoring the delivery of all approved services.
• Completes and meets agency training requirements and in accordance with DDA regulations.
• Responds to all incident reports submitted by providers to ensure that the individuals health and safety needs are addressed.

Qualifications:

• The candidate will possess a Bachelors degree from a four-year college or university in health/human services or related fields (psychology, sociology, counseling, physical therapy, social work, and any relevant field).
• Must possess oral and written communication skills.
• Ability to conduct research on a computer and other sources.
• Ability to use Microsoft Office, Excel, and PowerPoint.
• Ability to write routine reports and correspondence.
• Ability to communicate effectively with individuals with varied cognitive abilities to establish professional relationships.
• Ability to read and interpret documents such as employment paperwork, assessment reports, and procedure manuals.
• Must possess a valid Maryland drivers license and reliable transportation.
• Ability to work with little to no supervision, manage own schedule, prioritize, and perform multiple tasks effectively.

In addition to the above qualifications, the case manager must demonstrate:

• The ability to adapt to the organization policy and procedural changes
• Commitment to uphold the core values and mission of Beatrice Loving Heart and its dedication to those we serve.
• Honesty and integrity in all aspects of day-to-day activities.

Benefits:
Health Insurance with Vision and Dental option.

• 401 (k) Retirement Plan Option.
• Employee Assistance Program.
• State-wide Recreational Discount.
• Paid Personal Time Off.
• Company Paid Holidays.
• Company Cell Phone, Laptop, and Printer Upon request
• Mileage Reimbursement
• ** And much more***