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Telephone Triage Jobs in Indiana (NOW HIRING)

Regional Nurse RN / LPN

Evansville, IN · On-site

$26 - $35.25/hr

... telephone triage nursing support for assigned on-call shifts, including after-hours as needed Essential Nursing Functions: • Provide clinical oversight to LPN/LVNs and other non-nursing staff as ...

Showing results 21-40

Telephone Triage information

See Indiana salary details

$13

$36

$49

How much do telephone triage jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for telephone triage in Indiana is $36.21, according to ZipRecruiter salary data. Most workers in this role earn between $23.12 and $43.22 per hour, depending on experience, location, and employer.

What is a telephone triage?

A Telephone Triage job involves assessing patients' symptoms over the phone and providing appropriate medical advice based on established protocols. Nurses or healthcare professionals in this role determine the urgency of a patient’s condition and guide them to the right level of care, such as self-care, a doctor's visit, or emergency services. Strong communication, critical thinking, and clinical judgment skills are essential. This role helps improve patient outcomes while reducing unnecessary emergency room visits.

What are the key skills and qualifications needed to thrive in telephone triage, and why are they important?

To thrive in a Telephone Triage role, you need a strong clinical background, excellent assessment skills, and an active nursing license such as RN or LPN/LVN. Familiarity with telephone triage software, electronic health records (EHRs), and standardized triage protocols is typically required. Outstanding communication, active listening, and critical thinking abilities help professionals excel in effectively evaluating patient needs without in-person contact. These skills are crucial to safely prioritizing care, providing accurate advice, and ensuring a high standard of patient support over the phone.

What are the typical challenges faced by telephone triage nurses, and how can they be managed?

Telephone Triage nurses often encounter the challenge of accurately assessing patient conditions without a physical examination, which requires strong clinical judgment and effective use of questioning techniques. Managing high call volumes and triaging urgent cases efficiently can also be demanding at times. Successful nurses use evidence-based protocols, detailed documentation, and clear communication to ensure patient safety. Continuous training and close collaboration with clinical teams further support effective decision-making and help manage the complexities of remote patient care.

What are the most commonly searched types of Telephone Triage jobs in Indiana?

The most popular types of Telephone Triage jobs in Indiana are:

What job categories do people searching Telephone Triage jobs in Indiana look for?

The top searched job categories for Telephone Triage jobs in Indiana are:

Infographic showing various Telephone Triage job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $75,326 per year, or $36.2 per hour.

RN - Team Captain/Triage Nurse - West Side Locations!

Health & Hospital Corporation of Marion County

Indianapolis, IN • On-site

Full-time

Re-posted 26 days ago


Job description

Division:Eskenazi Health
Sub-Division: FQHC
Req ID: 26414
Schedule: Full Time
Shift: Varied (Days/Evenings)
Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 327-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus as well as at 10 Eskenazi Health Center sites located throughout Indianapolis.
FLSA Status
Non-Exempt
Job Role Summary
The Team Captain RN and Triage Nurse RN are positions that allow for a collaborative approach to the patient's healthcare in a multitude of ways.
  • Team Captain RN - This role is for the nurse responsible for the overall care of patients assigned to their team's providers. This includes risk assessment and coordination of care for high risk patients, tracking quality metrics, delivering elements of patient education, and serving as the principal point of contact for patients and other care providers outside of face-to-face appointments. The Team Captain supervises and directs the activities of team nurses and support staff.
  • Triage Nurse RN - Triage is an interactive process between the nurse and patient that occurs over the telephone or face-to-face and involves identifying the nature and urgency of client healthcare needs and determining the appropriate disposition. The role of the triage nurse is to assess the patient, provide patient education, and crisis intervention. The goal of telephone triage services is to direct the caller to the appropriate level of care or service in a safe and timely manner in combination with providing self-care advice and direction. The triage nurse aids in directing the patient to the right level of care with the right provider in the right place at the right time.

To learn more about our west side locations, see below.
  • West 38th Street - https://www.eskenazihealth.edu/locations/west-38th-street
  • Pecar - https://www.eskenazihealth.edu/locations/pecar
  • Westside - https://www.eskenazihealth.edu/locations/westside

Essential Functions and Responsibilities
Leadership:
  • Innovates, takes risks and experiments to improve outcomes
  • Manages timelines/deadlines of team projects and site projects as assigned.
  • Signs off on staff competencies.
  • Participates in interview process and evaluations for clinical positions.

Conflict Resolution:
  • An active listener to the patient, family, and staff member in conflict.
  • Remains calm in a conflict situation
  • Works to seek a solution that is good for both parties to the conflict.

Financial Accountability/Stewardship:
  • Promotes practice growth through attracting and retaining new patients
  • Ensures requests for medication refills, test results, and other patient concerns are completed in a timely manner.
  • Works patient panels to meet quality metrics by outreaching to patients who need disease- or age-specific screening and testing.
  • Works with team providers and team members to provide patient education regarding diagnoses, medications, and wellness and self-management skills.
  • Provides nurse visits for patients assigned to the team, and ensures that team members provide care within their scope of practice.

Initiative & Growth:
  • Demonstrates a self-directed work effort aligned with team goals.
  • Works collaboratively in the care and care management of patients and their families.

Technical Skill:
  • Demonstrates clinical nursing competence, understanding of job expectations and compliance with organizational policies and procedures.
  • Accountable for the safety and care of the patients/families within the team's panel.
  • Functions as a resource to the team and others within the health center and EHC.
  • Uses critical thinking skills in the care of the patients/families and to resolve issues within the team.

Job Requirements
  • Registered Nurse required; with current license to practice in the State of Indiana
  • Four years progressive professional experience as a nurse required
  • One-year previous leadership experience strongly preferred.
  • BSN preferred.
  • Must complete Eskenazi Institute for Leadership training within 18 months of assignment.

Accredited by The Joint Commission and named one of the nation's 150 best places to work by Becker's Hospital Review for four consecutive years and Forbes list of best places to work for women, and Forbes list of America's best midsize employers' Eskenazi Health's programs have received national recognition while also offering new health care opportunities to the local community. As the sponsoring hospital for Indianapolis Emergency Medical Services, the city's primary EMS provider, Eskenazi Health is also home to the first adult Level I trauma center in Indiana, the only verified adult burn center in Indiana, the first community mental health center in Indiana and the Eskenazi Health Center Primary Care - Center of Excellence in Women's Health, just to name a few.