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Telephone Receptionist Jobs (NOW HIRING)

McLaren

Telephone Operator-Receptionist

Flint, MI · On-site

$15.75 - $19.75/hr

Telephone Operator Receptionist Department: Communications Shift: Variable Daily Work Times: Variable Scheduled Biweekly Hours: 0 Position Summary: Responsible for operating the main hospital ...

McLaren Flint

Telephone Operator-Receptionist

Flint, MI · On-site

$15.75 - $19.75/hr

Telephone Operator Receptionist Department: Communications Shift: Variable Daily Work Times: Variable Scheduled Biweekly Hours: 0 Position Summary: Responsible for operating the main hospital ...

McLaren

Telephone Operator-Receptionist

Flint, MI · On-site

$15.75 - $19.75/hr

Telephone Operator Receptionist Department: Communications Shift: Variable Daily Work Times: Variable Scheduled Biweekly Hours: 0 Position Summary: Responsible for operating the main hospital ...

McLaren Flint

Telephone Operator-Receptionist

Flint, MI · On-site

$15.75 - $19.75/hr

Telephone Operator Receptionist Department: Communications Shift: Variable Daily Work Times: Variable Scheduled Biweekly Hours: 0 Position Summary: Responsible for operating the main hospital ...

Pineview Cottage

Receptionist

Harbor Springs, MI · On-site

$16.25 - $21.25/hr

Receptionist Position at Pineview Cottage Pineview Cottage, Northern Michigan's premier assisted ... This position manages incoming telephone calls, assists with administrative duties, and supports ...

Nexus Health Management

Receptionist

Skokie, IL · On-site

$16.75/hr

You will answer telephone calls to the main telephone for the facility. * You will accept ... Receptionist Qualifications: * High school diploma or equivalent. * Type 45 net words per minute.

Nexus Health Management

Receptionist

Cahokia, IL · On-site

$15/hr

You will answer telephone calls to the main telephone for the facility. * You will accept ... Receptionist Qualifications: * High school diploma or equivalent. * Type 45 net words per minute.

Nexus at Cahokia

Receptionist

Cahokia, IL · On-site

$15/hr

You will answer telephone calls to the main telephone for the facility. * You will accept ... Requirements Receptionist Qualifications: * High school diploma or equivalent. * Type 45 net words ...

BRIA Health Services

Receptionist

East Saint Louis, IL · On-site

$15/hr

You will answer telephone calls to the main telephone for the facility. * You will accept ... Requirements Receptionist Qualifications: * High school diploma or equivalent. * Type 45 net words ...

BRIA Health Services

Receptionist

Westmont, IL · On-site

$16.75/hr

Receptionist Benefits: * Low-Cost Medical, Dental, Vision, and Voluntary Benefits coverage * 401K ... You will answer telephone calls to the main telephone for the facility. * You will accept ...

BRIA Health Services

Receptionist

Cahokia, IL · On-site

$15/hr

You will answer telephone calls to the main telephone for the facility. * You will accept ... Requirements Receptionist Qualifications: * High school diploma or equivalent. * Type 45 net words ...

BRIA Health Services

Receptionist

Westmont, IL · On-site

$16.75/hr

Receptionist Benefits: * Low-Cost Medical, Dental, Vision, and Voluntary Benefits coverage * 401K ... You will answer telephone calls to the main telephone for the facility. * You will accept ...

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Telephone Receptionist information

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How much do telephone receptionist jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for telephone receptionist in the United States is $17.82, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $19.95 per hour, depending on experience, location, and employer.

What is a telephone receptionist?

Telephone receptionists are professionals responsible for answering incoming calls, directing callers to the appropriate departments or individuals, and providing information or assistance as needed. They often serve as the first point of contact for businesses, ensuring that callers receive a positive and helpful experience. In addition to managing phone communications, telephone receptionists may also perform administrative tasks such as scheduling appointments, taking messages, and maintaining records. Strong communication and organizational skills are essential for this role.

What are the key skills and qualifications needed to thrive as a telephone receptionist, and why are they important?

To thrive as a Telephone Receptionist, you need excellent verbal communication skills, a professional phone manner, and basic computer literacy, often supported by a high school diploma or equivalent. Familiarity with multi-line phone systems, call management software, and office productivity tools is typically required. Strong interpersonal skills, patience, and attention to detail help you stand out in this customer-facing role. These skills and qualities are vital for creating positive first impressions, handling inquiries efficiently, and supporting smooth office operations.

What are some common challenges telephone receptionists face and how can they effectively manage them?

A common challenge for Telephone Receptionists is handling a high volume of calls while maintaining professionalism and accuracy. They often need to juggle multiple tasks, such as transferring calls, taking messages, and providing information, sometimes under time pressure. Effective management involves staying organized, using call management software efficiently, and practicing active listening to ensure callers feel heard and understood. Building strong communication skills and remaining calm under pressure are key to excelling in this role.

What is the difference between Telephone Receptionist vs Front Desk Coordinator?

AspectTelephone ReceptionistFront Desk Coordinator
CredentialsHigh school diploma; communication skillsHigh school diploma; organizational skills
Work EnvironmentCall centers, offices, healthcare facilitiesCorporate offices, hotels, medical clinics
Primary DutiesAnswering calls, routing messagesManaging front desk, scheduling, visitor management
Industry UsageCommon in customer service and administrative rolesCommon in hospitality, healthcare, corporate settings

The main difference is that a Telephone Receptionist primarily handles incoming calls and message routing, while a Front Desk Coordinator manages a broader range of front office tasks, including visitor management and scheduling. Both roles require strong communication skills and are essential in customer-facing environments, but their scope and responsibilities differ based on the work setting.

Can a shy person be a telephone receptionist?

A shy person can be a telephone receptionist, as the role often involves following scripts, using communication tools, and gaining experience to build confidence. Success in the position depends on interpersonal skills, training, and comfort with phone interactions, rather than personality alone.

How much is the salary of a telephone receptionist?

The average salary of a telephone receptionist typically ranges from $25,000 to $35,000 per year, depending on experience, location, and the employer. Entry-level positions may start lower, while experienced receptionists or those in high-demand areas can earn higher wages. Many receptionists also receive benefits such as paid time off and health insurance.
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Telephone Receptionist jobs near you
Infographic showing various Telephone Receptionist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 20% Part Time, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,057 per year, or $17.8 per hour.

Smilow Greenwich Receptionist

Greenwich, CT • On-site

Yale New Haven Health
Health Care and Social Assistance • 10K+ employees
Learn more about Yale New Haven Healthexternal

$17.75 - $23.25/hr

Other

Re-posted 9 days ago

Yale New Haven Health rating

7.4

Company rating: 7.4 out of 10

Based on 233 frontline employees who took The Breakroom Quiz

263rd of 898 rated healthcare providers

Job description

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
Reporting to the Smilow Clinical Program Manager, the telephone receptionist is the first contact for all inbound calls to the central phone number for a designated ambulatory oncology network practice site, serves as the conduit for external callers and internal contacts and generally manages the flow of all inbound telephone communications expediently (within 3-4 rings), appropriately (according to script) and accurately (correct message content and routing).
EEO/AA/Disability/Veteran

Responsibilities
  • 1. 1.0 Demonstrates exceptional customer service skills during interactions with the public and accomplishes core duties of the role in accordance with Smilow Call Management Standards and Principles. 1.1 90% or better live answer of inbound calls 1.2 Phone lines open consistently during established business hours 1.3 Incoming calls are reconciled at end of business each day to ensure each call has been responded to in a timely manner. 1.4 Forwards calls to Answering Service daily at close of business without fail; attends to messages from Answering service promptly at beginning of each day and throughout the day to retrieve roll over calls.
  • 2. 2.0 Receives and appropriately routes all inbound telephone calls in a timely manner; responds to simple requests for general information related to hours of operation, directions, parking.
    • 2.1 Answers the telephone in a pleasant and courteous manner within 3 rings, identifying the department and self as directed, demonstrating sensitivity to the varying needs and communication styles of our culturally diverse patients, families and staff.
  • 3. 3.0 Uses scripted call screening questions and judgement to distinguish between urgent and non-urgent calls and accurately determines to whom and how (i.e., via warm transfer vs inbasket message) and to whom to route the call. Makes direct contact with provider or nurse for urgent clinical calls
  • 4. 4.0 Initiates telephone encounters in Epic system with complete information and routes calls to appropriate clinician or Epic inbasket pool in accordance with Smilow Telephone Triage guidelines.
  • 5. 5.0 Refers patient calls for appointment scheduling as follows: 5.1 refers treatment scheduling or cancellation requests to clinical staff 5.2 refers more complex or time-consuming scheduling requests to access staff
    • 5.1 Actively contributes to all unit activities that support a positive work environment.
  • 6. 6.0 Demonstrates proficiency in operating the telephone system, paging, call transfer; refers technical issues or problems immediately to supervisor. 6.1 Places out-of-state and international calls; schedules and coordinates conference calls or peer to peer contacts as required.
  • 7. 7.0 Is familiar with call volume metric reporting including number of calls handled, call wait and abandonment rates.
  • 8. 8.0 Keeps contact lists current (e.g., addresses, phone and email contacts)
  • 9. 9.0 Performs miscellaneous job-related duties as assigned.

Qualifications

EDUCATION

Graduation from high school including or supplemented by secretarial training courses.

EXPERIENCE

One (1) to two (2) years of secretarial or business related experience involving public contact. Experience in a patient care environment is preferred.

SPECIAL SKILLS

Must possess good typing and data entry skills. Must have good computer skills; word processing, Microsoft Office and Excel Program knowledge desired. Excellent communication skills. Ability to work under varying work loads and deal with extremely ill patients as well as a variety of professionals. Thorough knowledge of third party terminology.

YNHHS Requisition ID
185187

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