Telecommunications Operations Director Jobs in Renton, WA

Build your career with Ezee Fiber, proudly recognized by PCMag as the Best Overall ISP in the U.S. for 2026. 

At Ezee Fiber, you'll do more than build a career; you'll help shape the future of connectivity. Every team member plays a vital role in delivering reliable, high-speed internet and exceptional customer experiences. Whether in the field, in the office, or behind the scenes, you'll be part of a collaborative team that values innovation, professional growth, and making a meaningful impact in the communities we serve. 

At Ezee Fiber, our success is built on delivering Speed, Simplicity, and Service in everything we do. Guided by our core values of Integrity, Compassion, Accountability, and Collaboration, we empower our employees to do the right thing, support one another, take ownership of their work, and work together to deliver exceptional experiences for our customers and the communities we serve.

The Manager, Direct Sales is responsible for leading, developing, and motivating a team of Direct Sales Representatives to achieve customer acquisition, revenue, and market penetration goals. This position drives sales performance through recruiting, coaching, field training, performance management, and strategic execution while ensuring an exceptional customer experience. The Manager partners closely with cross-functional teams to support business growth and uphold Ezee Fiber's commitment to Speed, Simplicity, and Service. 

• Strategic Leadership: Develop and execute strategic sales plans to achieve customer acquisition, revenue, and market penetration goals while supporting the company's growth objectives.
• Team Leadership & Development: Recruit, hire, onboard, motivate, mentor, and develop a high-performing team of Direct Sales Representatives through ongoing coaching and professional development.
• Performance Management & Field Coaching: Monitor individual and team sales performance by conducting regular field ride-alongs, coaching sessions, and one-on-one meetings. Provide timely feedback, recognize achievements, and implement performance improvement plans when necessary.
• Customer & Community Engagement: Foster positive customer relationships by ensuring an exceptional customer experience and representing Ezee Fiber professionally within the communities we serve. Assist with escalated customer concerns as needed.
• Cross-Functional Collaboration: Partner with Marketing, Operations, Customer Experience, and other internal teams to execute sales initiatives, community events, product launches, and market expansion strategies.
• Data-Driven Decision Making: Analyze sales metrics, market trends, customer insights, and competitive activity to identify opportunities, improve team performance, and support informed business decisions.
• Operational Excellence: Ensure compliance with company policies, ethical sales practices, safety standards, and accurate reporting while maintaining operational efficiency.
• Talent Development: Build a culture of accountability, continuous learning, and recognition by developing future leaders and promoting employee engagement and retention.

Directly supervise one or more employees. Carries out responsibilities in accordance with the organization's policies and applicable laws. 

Education and Experience Requirements: Bachelor's degree in Business Administration, Marketing, or a related field preferred; equivalent work experience will be considered.

• Minimum of five (5) years of direct sales experience with at least two (2) years of leadership or management experience.
• Experience leading high-performing field sales or door-to-door sales teams preferred.
• Telecommunications, broadband, fiber, cable, wireless, or other subscription-based sales experience strongly preferred.
• Proven ability to recruit, develop, coach, and retain successful sales professionals.
• Demonstrated success meeting or exceeding sales and customer acquisition goals.
• Experience analyzing sales metrics and using data to drive business decisions.
• Proficiency with CRM systems and Microsoft Office Suite (Excel, Word, Outlook, and PowerPoint).

Valid Driver's License required

The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required on a daily basis to analyze and interpret data, communicate, and remain in a stationary position for a significant amount of the workday and frequently access, input, and retrieve information from the computer and other office productivity devices. The associate is regularly required to move about the office and around the corporate campus. The associate must frequently move up to 10 pounds and occasionally move up to 25 pounds.

Must be able to travel up to 20% throughout the assigned market, including travel to multiple states within the territory as business needs require.

Base salary + commission Comprehensive medical, dental, and vision benefits 

Employee Assistance Program (EAP)

401(k) with company match Paid time off and other generous benefit programs Tuition reimbursement

We are seeking candidates that are legally authorized to work in the United States without sponsorship.