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Telecommunications Carrier Relations Manager Jobs

Carrier

Labor Relations Manager

Indianapolis, IN · On-site

About Carrier Carrier Global Corporation, global leader in intelligent climate and energy solutions ... About the Role We are seeking an experienced Labor Relations Manager to lead day-to-day labor and ...

Chase

Personal Insurance Carrier Relations

Boston, MA · On-site

Vice President of Personal Insurance Carrier Relations in Business Banking Insurance As the Vice ... Proven track record building and managing carrier relationships, including executive-level ...

IHC Specialty Benefits

Head of Carrier Relations

Chicago, IL · On-site

$180K - $220K/yr

SUMMARY The Head of Carrier Relations will work with sales, marketing, technology, and the business ... Experience leading and developing an engaged team SUPERVISORY RESPONSIBILITIES Manages multiple ...

SeneGence

Public Relations Manager

Sapulpa, OK · On-site

The Public Relations Manager is responsible for leading SeneGence's global communication strategies and protecting the corporate image. This role bridges the gap between high-level brand strategy and ...

Australia-Employment

Labor Relations Manager

Providence, RI · On-site

$135K - $185K/yr

Labor Relations Manager $135000 - $185000 per year | Providence, RI | On-site | Permanent Labor ... Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP ...

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Telecommunications Carrier Relations Manager information

See salary details

$47.5K

$97.5K

$165K

How much do telecommunications carrier relations manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for telecommunications carrier relations manager in the United States is $97,534.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,000.00 and $116,000.00 per year, depending on experience, location, and employer.

What does a telecommunications carrier relations manager do?

A Telecommunications Carrier Relations Manager is responsible for managing relationships with telecommunications carriers and service providers. They negotiate contracts, ensure compliance with service agreements, and oversee the resolution of service issues. These professionals also identify opportunities for cost savings, monitor carrier performance, and act as a liaison between their company and external carriers to optimize telecommunication services. Their role is crucial in ensuring reliable connectivity and communication infrastructure for their organization.

What are the key skills and qualifications needed to thrive as a telecommunications carrier relations manager?

To thrive as a Telecommunications Carrier Relations Manager, you need strong negotiation skills, in-depth industry knowledge, and experience in contract management, often supported by a degree in telecommunications or business. Familiarity with carrier management platforms, billing systems, and regulatory compliance tools is commonly required. Exceptional communication, relationship-building, and problem-solving abilities distinguish top performers in this role. These skills ensure effective partnerships, cost optimization, and reliable service delivery in a highly competitive telecommunications environment.

How does a telecommunications carrier relations manager typically collaborate with internal teams and external partners to resolve inter-carrier issues?

A Telecommunications Carrier Relations Manager works closely with internal departments such as legal, network operations, and finance, as well as with external carrier partners to address and resolve inter-carrier issues. This often involves coordinating meetings, facilitating negotiations, and ensuring that all parties adhere to service level agreements and regulatory requirements. By acting as the primary liaison, the manager ensures swift resolution of disputes, optimizes carrier performance, and maintains strong professional relationships, all of which are crucial for uninterrupted service delivery and business growth.

What is the difference between Telecommunications Carrier Relations Manager vs Telecommunications Account Manager?

AspectTelecommunications Carrier Relations ManagerTelecommunications Account Manager
Primary FocusManaging relationships with carriers and vendorsManaging client accounts and sales
Work EnvironmentCorporate, carrier offices, vendor meetingsCustomer sites, sales meetings, client interactions
Required CredentialsBachelor's in telecommunications, business, or related field; industry certificationsBachelor's in business, marketing, or related; sales experience

The Telecommunications Carrier Relations Manager primarily focuses on building and maintaining relationships with carriers and vendors, ensuring service quality and negotiations. In contrast, the Telecommunications Account Manager concentrates on managing client accounts, sales, and customer satisfaction. While both roles require industry knowledge and communication skills, their core responsibilities differ—one centers on carrier partnerships, the other on client relationships.

What are popular job titles related to Telecommunications Carrier Relations Manager jobs?

For Telecommunications Carrier Relations Manager jobs, the most frequently searched job titles are:

Infographic showing various Telecommunications Carrier Relations Manager job openings in the United States as of September 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $97,534 per year, or $46.9 per hour.

Labor Relations Manager

Indianapolis, IN • On-site

Carrier
Construction Materials Wholesalers • 10K+ employees
Learn more about Carrierexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Key responsibilities

  • Administer and interpret the collective bargaining agreement, providing guidance to plant leaders, supervisors, and HR partners.

  • Own the grievance process from initial filing through final resolution, including investigation, settlement discussions, and arbitration preparation.

  • Lead or support investigations involving employee misconduct, workplace complaints, and other employee relations matters.

Carrier rating

7.6

Company rating: 7.6 out of 10

Based on 49 frontline employees who took The Breakroom Quiz

Job description

About Carrier
Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.
About the Role
We are seeking an experienced Labor Relations Manager to lead day-to-day labor and employee relations for our Indianapolis manufacturing facility. This is a highly visible, hands-on role requiring a strong labor relations practitioner who can effectively administer the collective bargaining agreement, manage grievances from initial filing through arbitration, coach frontline leaders, and build productive relationships with union leadership.
The successful candidate will bring significant plant-level labor relations experience in a complex manufacturing environment and will be comfortable operating independently on difficult employee and labor matters. This individual must be able to balance strong contract administration and management advocacy with sound judgment, credibility, consistency, and constructive union relationships.
While labor relations will be the primary focus of the position, we are looking for a well-rounded HR professional with broader HR generalist capabilities and the potential to take on increasing site HR leadership responsibilities over time.
Responsibilities
Labor Relations & Contract Administration
  • Serve as the site's primary day-to-day labor relations resource and subject matter expert.
  • Administer and interpret the collective bargaining agreement and provide consistent guidance to plant leaders, supervisors, and HR partners.
  • Own the grievance process from initial filing through final resolution, including investigation, fact finding, contract and past-practice research, management response development, grievance meetings, settlement discussions, and preparation for arbitration.
  • Lead management's response at appropriate steps of the grievance process and ensure grievances are handled thoroughly, consistently, and within contractual timelines.
  • Prepare arbitration cases in partnership with HR leadership and labor counsel, including development of case strategy, exhibits, witness preparation, timelines, briefs, and supporting documentation.
  • Serve as management's arbitration advocate where appropriate based on experience, or partner closely with internal/external counsel in arbitration proceedings.
  • Identify grievance trends, recurring contract issues, and operational practices creating unnecessary labor risk and recommend sustainable solutions.
  • Maintain accurate grievance, arbitration, discipline, and labor relations records and provide regular reporting on trends and emerging issues.
  • Develop strong, professional working relationships with union representatives and leadership while effectively representing management's interests.
  • Participate in labor-management meetings and other forums designed to address workplace issues and improve the overall labor-management relationship.
  • Support collective bargaining preparation and negotiations, including data analysis, proposal development, costing, benchmarking, contract language research, and development of management strategy.
  • Monitor and assess past practices, contract interpretations, and precedent to ensure consistency in labor decisions.

Employee Relations & Leadership Support
  • Lead or support investigations involving employee misconduct, workplace complaints, attendance, performance, policy violations, and other complex employee relations matters.
  • Partner with plant leadership on discipline and corrective action, ensuring decisions are consistent with the collective bargaining agreement, company policy, past practice, and applicable law.
  • Coach frontline supervisors and managers on effective employee relations, documentation, contract administration, performance management, and conflict resolution.
  • Build supervisor capability so routine labor and employee relations matters are addressed effectively and consistently at the appropriate leadership level.
  • Provide practical, business-oriented guidance that balances operational needs, employee relations, contractual obligations, and risk.

Broader HR Leadership
  • Partner with the site HR leader and plant leadership team on broader people priorities including talent management, workforce planning, employee engagement, retention, organizational effectiveness, performance management, and leadership development.
  • Support HR initiatives that improve organizational capability, employee experience, productivity, and business performance.
  • Develop a strong understanding of plant operations, business priorities, workforce dynamics, and talent needs.
  • Use data and workforce analytics to identify trends, diagnose issues, and recommend actions.
  • Lead or participate in continuous improvement efforts within HR and across the manufacturing organization.
  • Demonstrate the capability and interest to assume broader HR responsibilities as business needs and individual development progress.

Required Qualifications
  • Bachelor's degree
  • 5+ years of progressive Human Resources experience
  • 3+ years of complex labor relations in a unionized manufacturing or industrial environment experience

Preferred Qualifications:
  • Master's degree, MBA, or advanced degree in Human Resources, Labor Relations or Industrial Relations
  • Demonstrated experience administering and interpreting collective bargaining agreements.
  • Demonstrated experience managing multiple steps of the grievance process through arbitration preparation.
  • Experience conducting complex employee and labor relations investigations.
  • Strong working knowledge of labor and employment law, including the National Labor Relations Act and other federal and state employment requirements.

Pay Range
The annual salary for this position is between $96,000.00 - $192,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.
Other Compensation
This position is entitled to short-term cash incentives, subject to plan requirements.
Benefits
Employees are eligible for benefits, including:
  • Health Care Benefits: Medical, Dental, Vision; Wellness incentives
  • Retirement Benefits
  • Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
  • Disability: Short-term and long-term disability
  • Life Insurance and Accidental Death and Dismemberment
  • Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
  • Tuition Assistance

To learn more about our benefits offering, please click here Work with us | Carrier CorporateThe specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.
Carrier EEO Statement and Accommodations Process
Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at Carrier.Recruiting@carrier.com. We will make every effort to meet your needs in accordance with applicable laws.
Application Deadline
Applications will be accepted for at least 3 days from Job Posting Date: 24 August 2026
Job Applicant's Privacy Notice
Please click on the link to review the Job Applicant Privacy Notice.
Use of AI
Technology-enabled tools may support parts of the recruitment process, with oversight by people.

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About Carrier

Sourced by ZipRecruiter

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

Industry

Construction materials wholesalers

Company size

10,000+ Employees

Headquarters location

Palm Beach Gardens, FL, US

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