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Telecommunications Carrier Relations Manager Jobs

RXO

Carrier Relations Manager

Chicago, IL · On-site

As a Carrier Relations Manager, you are responsible for executing and upholding commitments made by our RXO carrier partners. You will assist in having conversations with our carrier partners once ...

World Enterprises International

NY · On-site

Manage all inbound and outbound pallet movements, including vendor pickups, interwarehouse transfers, and customer freight orders. Coordinate scheduling with carriers, vendors, and the warehouse team ...

URS Group

Carrier Relations Specialist

Plymouth, MI · On-site

Support projects as needed by the Carrier Relations Manager. What we are looking for * Comfortable on the phone. You will spend much of your day on inbound and outbound calls, and you like it. * A ...

Redwood Logistics

Carrier Relations Analyst

Chicago, IL · On-site

Senior Manager - Carrier Relations Location: Chicago, IL Environment: Hybrid Status: Exempt, Salaried Who We Are: Recognized by Gartner in their Modern 4PL Market Guide, Redwood Logistics is at the ...

Aston Carter

Carrier Relations Specialist

Plymouth, MI · On-site

$47K - $49K/yr

Manage a high volume of inbound and outbound phone calls with transportation partners and customers throughout the day. * Assist with onboarding activities, including carrier and account setup ...

Aston Carter

Carrier Relations Specialist

Plymouth, MI · On-site

$47K - $49K/yr

Manage a high volume of inbound and outbound phone calls with transportation partners and customers throughout the day. * Assist with onboarding activities, including carrier and account setup ...

Aston Carter

Carrier Relations Specialist

Plymouth, MI · On-site

$47K - $49K/yr

Manage a high volume of inbound and outbound phone calls with transportation partners and customers throughout the day. * Assist with onboarding activities, including carrier and account setup ...

TQL

Carrier Relations Associate

Cincinnati, OH

$18.50/hr

As a Carrier Relations Associate, you will ensure timely and accurate processing of carrier ... Capable of managing shifting priorities and working independently* Ability to maintain ...

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Telecommunications Carrier Relations Manager information

See salary details

$47.5K

$97.5K

$165K

How much do telecommunications carrier relations manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for telecommunications carrier relations manager in the United States is $97,534.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,000.00 and $116,000.00 per year, depending on experience, location, and employer.

What does a telecommunications carrier relations manager do?

A Telecommunications Carrier Relations Manager is responsible for managing relationships with telecommunications carriers and service providers. They negotiate contracts, ensure compliance with service agreements, and oversee the resolution of service issues. These professionals also identify opportunities for cost savings, monitor carrier performance, and act as a liaison between their company and external carriers to optimize telecommunication services. Their role is crucial in ensuring reliable connectivity and communication infrastructure for their organization.

What are the key skills and qualifications needed to thrive as a telecommunications carrier relations manager?

To thrive as a Telecommunications Carrier Relations Manager, you need strong negotiation skills, in-depth industry knowledge, and experience in contract management, often supported by a degree in telecommunications or business. Familiarity with carrier management platforms, billing systems, and regulatory compliance tools is commonly required. Exceptional communication, relationship-building, and problem-solving abilities distinguish top performers in this role. These skills ensure effective partnerships, cost optimization, and reliable service delivery in a highly competitive telecommunications environment.

How does a telecommunications carrier relations manager typically collaborate with internal teams and external partners to resolve inter-carrier issues?

A Telecommunications Carrier Relations Manager works closely with internal departments such as legal, network operations, and finance, as well as with external carrier partners to address and resolve inter-carrier issues. This often involves coordinating meetings, facilitating negotiations, and ensuring that all parties adhere to service level agreements and regulatory requirements. By acting as the primary liaison, the manager ensures swift resolution of disputes, optimizes carrier performance, and maintains strong professional relationships, all of which are crucial for uninterrupted service delivery and business growth.

What is the difference between Telecommunications Carrier Relations Manager vs Telecommunications Account Manager?

AspectTelecommunications Carrier Relations ManagerTelecommunications Account Manager
Primary FocusManaging relationships with carriers and vendorsManaging client accounts and sales
Work EnvironmentCorporate, carrier offices, vendor meetingsCustomer sites, sales meetings, client interactions
Required CredentialsBachelor's in telecommunications, business, or related field; industry certificationsBachelor's in business, marketing, or related; sales experience

The Telecommunications Carrier Relations Manager primarily focuses on building and maintaining relationships with carriers and vendors, ensuring service quality and negotiations. In contrast, the Telecommunications Account Manager concentrates on managing client accounts, sales, and customer satisfaction. While both roles require industry knowledge and communication skills, their core responsibilities differ—one centers on carrier partnerships, the other on client relationships.

What are popular job titles related to Telecommunications Carrier Relations Manager jobs?

For Telecommunications Carrier Relations Manager jobs, the most frequently searched job titles are:

Infographic showing various Telecommunications Carrier Relations Manager job openings in the United States as of September 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $97,534 per year, or $46.9 per hour.

Carrier Relations Manager

Chicago, IL • On-site

RXO
Transportation and Warehousing • 5 - 10K employees
Learn more about RXOexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago

Key responsibilities

  • Execute and uphold commitments made by RXO carrier partners.

  • Review carrier ranks on routing guides based on capacity, service, rate, and overall commitment.

  • Meet regularly with carrier representatives and managers to communicate network needs, performance expectations, and long-term strategy.

RXO rating

6.6

Company rating: 6.6 out of 10

Based on 76 frontline employees who took The Breakroom Quiz

268th of 365 rated logistics

Job description

Accelerate your career at RXO
RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.
Compensation for this role is $50,000 - $55, 000. The role may also be eligible for bonus or commission pay. Actual compensation may vary due to factors such as experience and skill set.
As a Carrier Relations Manager, you are responsible for executing and upholding commitments made by our RXO carrier partners. You will assist in having conversations with our carrier partners once service or acceptance issues are identified. The Carrier Relations team will be responsible for reviewing and executing strategic bids that align with the customer account strategy and ILA/GM targets. You will review carrier ranks on routing guides based on the capacity, service and rate presented as well as the overall commitment made to RXO by the fleet.
What your day-to-day will look like:
  • Partner closely with Senior Leadership and the Pricing Team to understand organizational commitments, strategic priorities, and network direction.
  • Collaborate with Customer teams to identify, develop, and support new business opportunities across the network.
  • Oversee the full bid process-including target setting, requirement definition, and stakeholder communication-to ensure competitive and profitable outcomes.
  • Participate in on-site, face-to-face customer meetings to present network capabilities, discuss solutions, and build strategic relationships.
  • Meet regularly with carrier representatives and managers to communicate network needs, performance expectations, and long-term strategy.
  • Develop and maintain strong relationships with key carrier leadership, including terminal managers, regional leaders, and VP-level contacts.
  • Proactively procure capacity for lanes experiencing service challenges, losses, or performance gaps to ensure continuity and customer satisfaction.
  • Analyze performance, cost, and capacity data to determine the appropriate primary, secondary, and backup carriers for each lane within the network.

At a minimum, you'll need:
  • 3 years of experience in the transportation or logistics industry; preferably in an asset-based role or working with carriers

It'd be great if you also have:
  • Strong analytical skills and proficiency in MS Excel
  • Ability to build strong relationships and be a team player
  • Effective communication skills and organization
  • Confident decision-making skills
  • Ability to prioritize and attack issues with a sense of urgency while maintaining composure

Does this sound like you? Check out what else RXO has to offer.
Why Join Us:
Our Benefits
  • Competitive pay
  • Paid time off includes: up to 8 holidays, up to 2 floating Diversity Days, Hourly: Earn up to 13 days PTO/ Salary: Earn up to 15 days PTO, up to 40 hours bereavement leave, up to 16 hours volunteer time, jury duty, at least 2 weeks family bonding leave, up to 40 hours prenatal care leave
  • 401(k) retirement plan with up to 5% company match
  • Insurance: health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accidental death and personal loss, business travel, legal services, ID theft, accident, critical illness, hospital indemnity
  • Employee Assistance Program (EAP)
  • Tuition reimbursement, adoption assistance
  • Tax-Advantaged Accounts: Health Savings Account, Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, Commuter Spending Account
  • Health Reimbursement Arrangement

Our Culture
Our values are the key to our unique culture and our ability to deliver for everyone we serve.
We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.
The Next Step
Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.

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