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Telecommunications Assistant Jobs in Boston, MA (NOW HIRING)

Beverly Hospital

Telecommunications Operator

Beverly, MA

$17 - $22.88/hr

The switchboard operator partners with the medical staff to assist in the completion of decedent paperwork utilizing the Massachusetts state death registry website as well as regularly communicates ...

COMTECH TELECOMMUNICATIONS

Engineer II

Stoughton, MA · On-site

$78K - $100K/yr

Comtech Telecommunications Corp. is a leading global technology company providing terrestrial and ... * Assist with onboarding/offboarding processes using Rippling and other automated workflows.

COMTECH TELECOMMUNICATIONS

Engineer II

Stoughton, MA · On-site

$78K - $100K/yr

Comtech Telecommunications Corp. is a leading global technology company providing terrestrial and ... * Assist with onboarding/offboarding processes using Rippling and other automated workflows.

FirstLight

Senior NOC Technician

Somerville, MA · On-site

$25 - $35/hr

Monitor and support the health, availability, and performance of telecommunications network ... Provide technical guidance and mentorship to NOC Technicians * Assist in developing troubleshooting ...

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Telecommunications Assistant information

What does a telecommunications assistant do?

A Telecommunications Assistant supports the installation, maintenance, and troubleshooting of telecommunication systems such as phones, networks, and related equipment. They often assist in setting up new phone lines, managing voicemail systems, and ensuring that all communication equipment is working efficiently. Telecommunications Assistants may also provide technical support to users, keep records of maintenance activities, and coordinate with vendors or service providers. Their role is essential in ensuring smooth and reliable communication within an organization.

What are the key skills and qualifications needed to thrive as a telecommunications assistant, and why are they important?

To thrive as a Telecommunications Assistant, you need a solid understanding of telecommunications systems, troubleshooting, and customer service, often supported by a relevant associate degree or technical certification. Familiarity with phone systems, VoIP platforms, and ticketing or help desk software is typically required in this role. Strong organizational skills, attention to detail, and effective communication help you manage tasks efficiently and assist both users and technical teams. These skills ensure reliable communication infrastructure and timely support, which are critical for smooth business operations.

What are some common challenges telecommunications assistants face when supporting large organizations?

Telecommunications Assistants in large organizations often encounter challenges like managing a high volume of service requests, coordinating with multiple departments, and staying updated with rapidly evolving technologies. They may need to troubleshoot complex network issues under tight deadlines and ensure minimal disruption to daily operations. Effective communication and strong organizational skills are essential for prioritizing tasks and collaborating with IT teams, vendors, and end-users to deliver timely support.

How to get into a telecommunications assistant with no experience?

To become a telecommunications assistant with no experience, focus on developing basic technical skills, such as understanding networking concepts and using communication tools. Entry-level positions often require a high school diploma or equivalent, and gaining certifications like CompTIA A+ or Cisco's CCNA can improve your chances. Volunteering or internships can also provide practical experience and help build relevant skills for the role.

What skills do you need to be a telecommunications assistant?

A telecommunications assistant needs strong communication and customer service skills, technical knowledge of communication systems, and the ability to troubleshoot equipment. Familiarity with networking, basic computer skills, and attention to detail are also important. Certifications in telecommunications or related fields can enhance job prospects.

What are the most commonly searched types of Telecommunications jobs in Boston, MA?

The most popular types of Telecommunications jobs in Boston, MA are:

What job categories do people searching Telecommunications Assistant jobs in Boston, MA look for?

The top searched job categories for Telecommunications Assistant jobs in Boston, MA are:

What cities near Boston, MA are hiring for Telecommunications Assistant jobs?

Cities near Boston, MA with the most Telecommunications Assistant job openings:

Telecommunications Assistant jobs near you
Infographic showing various Telecommunications Assistant job openings in Boston, MA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, 3% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Telecommunications Operator

Beverly, MA

Beverly Hospital
See more jobs at Beverly Hospitalexternal

$17 - $22.88/hr

Full-time

Re-posted 13 days ago

Job description

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Telecommunications Operator

Job Description:

Telecommunications Operator

Position Summary:

Under the direction of the Telecommunications Supervisor, the Telecommunications Operator answers, evaluates and facilitates incoming calls to the Beverly and Addison Gilbert Hospitals, Lahey Outpatient Center in Danvers and associated medical offices.  The Telecommunications Operator is responsible for answering the hospital emergency code phone and following written procedure including sending page messages to the code team, documenting specific patient and required information into the hospital code record and utilizing the two way radio communication system to keep the hospital security team up to date with emergency situations.  The Telecommunications Operator monitors safety/security alarms for inpatient and the emergency departments, operating room gases and fire alarm system for Addison Gilbert Hospital.  The Telecommunications Operator partners with the medical staff to assist in the completion of decedent paperwork utilizing the Massachusetts state death registry website as well as regularly communicates with funeral homes to coordinate decedent transfer out of the hospital. 

The Telecommunications Operator requires High School diploma or equivalent, excellent communication skills, exceptional customer service skills, working knowledge of email, Microsoft Office, basic understanding of medical terminology.  Previous switchboard experience preferred. SPOK communication console experience preferred.

Pay Range:

$17.00 - $22.88

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law.  Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

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